I had a great experience upgrading my iPhone last Friday, I will give thumbs up for the customers…read moreservice and both two salespeople very knowledgeable about product and highly recommend to visit this store at LIC.

This store is under new management, so old reviews don't apply to them. One of the owners, Javier…read morehelped me a lot. He is knowledgeable, courteous and hard working. I had a couple of problems with the account that Verizon couldn't straighten out after 5 calls of speaking with different customer service personnel. Javier took time to listen and diligently work it out for me. It took an hour, but he didn't rush and patient. When I left, all my problems with Verizon was solved. So happy! He also helped me get a rebate that I didn't think apply to my situation. He is really good at thinking in customers' point of view and I am glad that Javier and Roy are in the neighborhood.

Mark and this T-mobile team have been nothing but nice and amazing towards me. Would definitely…read morerecommend this spot to anybody and if there ask for mark, he's the absolute best!!

Walk away... You…read moreknow that feeling when you walk out of a store and felt like you knew what was going to happen before walking in? They're untrained, give wrong information, and unwilling to figure things out. Come here for simple tasks such as phone activation and swiping your card. I've visited 3/31/18.

best device the world very nice gave me good goodies fixed my phone less than 10 mins great energy…read moreand will be back for any service and recommend him for everything he does thanks Jay for today !!!

Disclaimer: I'm not here to discredit anyone personally. However, as someone with over 46 years of…read moreexperience serving the community, government agencies, and local city and law enforcement with technology advice, I feel obligated to be honest. Unfortunately, my experience at Jay Repair was inadequate and unprofessional in several key areas. While the conversation began respectfully, the service itself fell short of reasonable expectations. I had to wait over an hour to have my screen replaced a second time because the first display installed was not designed for the iPhone 14 Pro. It was a screen intended for the iPhone 14, not the Pro model. This mistake should not happen at a repair shop, especially when model-specific hardware differences are well documented. This exact issue happened to me previously with an iPhone 11 Pro in 2023, and unfortunately, it has now happened again. For clarity: There is only one correct display type for iPhone Pro and Pro Max models--the Super Retina XDR display. There is no legitimate "lower HD" version for Pro models. Apple does not promote or support such distinctions on their website. Anyone familiar with Apple technology understands that software and hardware are tightly integrated, and Apple updates each device specifically. That's why repair shops must provide accurate, up-to-date information about replacement screens--especially for newer models like the iPhone 14 Pro, 15 Pro, and 16 Pro, which require Super Retina XDR displays exclusively. As a certified technician myself and a long-term Apple user since the iPhone 3GS, I am well aware of how Apple operates. Despite the inconvenience, delay, and incorrect installation, I was still charged full price, when a price adjustment would have been appropriate--at minimum as compensation for the error and time lost. This is why I'm deducting two stars. I also made the technician aware of excessive heat generation after the screen installation, which is a serious concern. While the shop policy states that a 15-minute repair is not guaranteed, I had already waited far beyond that and should not have been charged again under these circumstances. To be fair, the technician remained calm and mindful, which is why this review stands at 2.5 stars rather than lower. I had also called 20-25 minutes in advance to let the shop know I was on my way, yet the correct display was not available in-store, causing an additional 49-minute delay. I documented this on video as well. I don't want to discredit you as a person, but the service itself reflects a lack of up-to-date technical understanding, which is concerning for a repair shop owner. Technology evolves constantly, and repair practices must evolve with it. We all learn every day--but staying current is essential in this line of work.

I wish there was a way to leave zero stars…read more There is no reason to go to this store. The return policy is terrible, on any new phone you are stuck with it whereas Verizon gives you 15 days. Then, if there is a warranty issue they refer you to the manufacturer and claim they can't do anything (even though a VZ store could in the same situation). Basically, they're ingrates and offer nothing other than being open in Queens and ready to take your money. Making Verizon Stores look good since whenever they opened.

The people there had no idea about their own products. Very unhelpful. One of the Clerks (Sikun)…read morewas extremely rude and completely clueless about everything. Don't not buy a phone or any other product here. Please only use this store as a last resort.

I stopped in on a Saturday to get the battery replaced in my wife's iPhone. I was greeted when I…read moreentered the store and I spoke to the representative about the problem and was told it would take 20 minutes to fix. I left the store to stroll around the mall and twenty minutes later I returned to the store and the job was complete. I couldn't be happier.

I'm so glad I came across the reviews for Fix and Go because finding them was a total lifesaver. I…read morestopped in the day before to ask about a phone repair, and I was honestly pretty stressed out. I hoped it was just a damaged screen, but I wasn't entirely sure if there was deeper damage. The gentleman at the counter gave me a price quote and assured me it would only take about an hour, so I told him I'd be back the next day. ​I returned as planned and handed the phone over. Thankfully, it turned out to just be a screen issue after all! The repair itself was done incredibly quickly and efficiently. He even let me know to come back if I ran into any issues with his work, but everything has been perfect so far and I highly doubt I'll have any problems. ​The quality of work and the speed make it worth it, but the prices were definitely a bit higher than I initially expected. I ultimately decided on 4 stars because they charge an extra fee if you pay with a credit card, on top of the regular tax. Depending on what you're getting fixed, that credit card fee plus tax can easily add an extra $20+ onto your quoted price. I know a lot of restaurants are starting to do this nowadays, but I wasn't expecting it at a repair shop and wish I had known in advance so I could decide if I wanted to use a different payment method to avoid the surcharge. Fortunately I was able to do so. ​Overall, they do fantastic, fast work, and the customer service is great! Just be sure to bring cash or an alternative payment method if you want to save a few bucks on the fees!

Came to get an upgrade and came out with two new devices…read more Just needed an upgrade on my phone and the dude sold me a tracker without me not noticing! Now paying two separate bills and one of them that I don't even need!

Dear Cricket Wireless,…read more My iPhone 11, iOS version 17.3.1 which I updated today, which was supposed to be scheduled to update overnight, refuses to give me cellular data access to my Cricket network plan. My cellular plan is on and not roaming, I need my cellular connection plan for work and I cannot do anything since I need my cellular data, everything is paid for, nothing is wrong with my cellular plan. I am a very eye rate customer and this happened twice today! Please find a solution or I am switching to Verizon! I will make everyone know what you guys are up to as well my job is on the line!!

Pretty happy with the customer service I received here. I didn't get the man's name that helped us…read more But there was a small wait because he was the only one working. He was very helpful and answered all my questions. He will take his time talking to you even if there's other customers. The store itself is a smaller branch. Some of the items I needed for my phone were not in stock. They do offer curbside pickup. Overall due to the growing population in this area of course you have to choose the right time of day to go. I found that between noon and 2pm is the best time. Do not come here on the weekend.

The guy working here in July 2023 scammed me and literally doubled my phone bill. If you're offered…read morea second phone line, don't say yes. I kept saying I didn't need one. The guy kept saying it was free and was so insistent that I eventually just agreed to it. Turns out, he was lying...and he charged me for other things I didn't sign up for. Don't waste your time here--go to a proper AT&T store instead.

Verizon is after me again. They want me to buy more data. It's all my Yelping! I've got until…read moreSeptember 21 and half my data is already used. Besides the fact that I think I should get unlimited data I think Yelp needs to start paying for my data usage if I need to pay for it! It's a lot easier posting from the business. I have a lot of error messages from home when I post to Yelp. I'm unhappy with Verizon giving new customers better deals than someone like me. My daughter and I are customers for over 25 years. Still I get a tiny discount because the account is in my daughter's name and mine and her employer gets her a Verizon discount of $5 off the phone line! Three stars.

Ryan and his team are awesome! Ryan has assisted me on my personal and business account- he is very…read morededicated and has incredible customer service. Very kind and patient. I won't go to anyone else! I had several issues with our account managers for our business account and ryan fixed the issue like it was nothing!

Dallas (UID#: DG5769) is outstanding. He is, without question, the best employee I've ever worked…read morewith at AT&T. Thanks to his knowledge, expertise, and professionalism, I've decided to remain with AT&T rather than switch to another provider. He reviewed my account, adjusted my plan to one that's both better and more affordable, and made the process seamless. His capabilities and customer-first approach truly impressed me. Dallas knows his job inside and out, and because of him, AT&T has retained a loyal customer. He's a true asset to the company. A+++++++ service! Please recognize him for his exceptional work and elevated level of care.

Employees seem more focused on the playlist than on assisting customers promptly. There is a lot of…read moreback and forth, with miscommunication and a lack of skill for working at an AT&T store. They frequently need to check with the manager for answers, and other staff members struggle with simple questions. Service quality declined after COVID.

Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I…read moreappreciated as a diplomat.

Called to consider transferring Internet/WIFI from Verizon to Spectrum. The female agent seemed…read moreresponsive at first, but as we were discussing options, she suddenly signed me up, to which I summarily objected. She then said she would cancel my subscription which she never did, forcing me to call another department which was also intent on signing me up before I convinced him to cancel the subscription that I never ordered. Then I tried to call a supervisor to register a complaint, which the agent refused to do. A truly awful experience and a BIG WASTE Of MY TIME.