Spectrum Cable and WiFi are a necessity for me. The worst part is everything is working fine. I…read morewoke up to a red and blue flashing light. At 3am I had a lengthy conversation with a very nice Spectrum Employee. She couldn't resolve the issue by phone and I had to make a service call appointment. Then I am at the gym and get a text the problem is resolved and I can cancel my appointment. I waited to get home to make sure and naturally it was still flashing. I again called and was told "as long as everything was working ignore the lights." "Or, keep my appointment." I'm keeping the appointment. Frustrated I searched Spectrum Website and learned it's most likely the battery in the modem. Who knew there's a battery inside??!! The two representatives sure didn't. I realized it myself when I read it next to the light on the modem. At this time, except the flashing lights, the other two indicator lights stopped working this afternoon. My daughter thinks the technician will replace the modem. I hope so! A battery installation costs $60! I really don't know if I can recommend. I do know people that have Verizon FIOS and they have issues too. All these companies are frustrating!

Cable pixelates!! Bill is outrageously high for what you get, which is ALWAYS, consistently lousy…read more TO BE VERY CLEAR: I do not recommend Spectrum Cable!!! You will get EMPTY PROMISES, with a BIG BILL, no matter what!! Spectrum tells you that you will have a high speed wi-fi, BUT, you won't!!!! And, after you pull your hair out from their empty promises, and you decide to do a phone call, (some people say they would rather have a root canal, than have to call the cable company) the Spectrum people will tell you that they see you're not getting the speed you should have, they will say one moment, and they'll probably push some button and say give it a moment claiming that the speed will be higher. From my own personal experience, you get a bunch of empty promises, and lies as far as speed on your Wi-Fi. The cable always pixelates!!! it's just awful that the bill is going to be three figures and when you pay the bill, don't be surprised if two weeks later they tell you your new bill is ready. I feel like I pay every two weeks BECAUSE I DO!!!! and it's adding up to $400 a month and I don't get anything fancy!!! I only get aggravation! this is my least favorite company. And that's why I plan to cancel my cable with this company. I will just keep the Internet. I have bought Roku. I will plug it in and see what happens. I just can't take these high bills anymore. I'm sick and tired of it. Empty promises, empty promises!!!!! READ MORE, is what I will do. Books, articles, newspaper, magazines!! The money goes out to them. Service is crappy for me. And my neighbors! And a few people that I speak to who have been foolish enough to be fooled by thinking they will get a lower rate on their phone bill. Do not even get me started!!! (Suckers!!!). If there is cable trouble you're going to have problems with your telephone service. You want a telephone line you can depend on because you may be in a situation where someone's life depends on that phone call. so don't think you're saving money. I would not recommend getting phone service from this company. Heck I don't even recommend getting cable service from this company. You know, the public can comment when the license for this cable company is up for renewal. Just saying!!

I highly recommend Sales person Mr Ethan he took his time…read moreto explain the plan for spectrum Now I m a very happy customer 31 street ditmars

I recommend this store. When I come here, it really feels like a neighborhood store where people…read moreknow each other. They try to help you as much as they can. I'm not talking about spectrum itself as a company but this store and the people that work there. They will try to get you the best deal they can give you. I have been there on Sundays, and it gets a little crowded, but they have a screen where you sign in, and they call you in order. I want to recognize Stevie for always being helpful and respectful to everybody. Thank you all.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

This review is for rep Maria .B. Maria is such an incredible and highly motivated employee. Maria…read morewent above and beyond her job expectations and assisted me over four hours to resolve an issue that could not be handled over the phone with customer service reps. Maria explained each steps that were taking place while resolving my issues. Maria made me feel at ease and assured me that all my issues would be resolved which is exactly what she did. Maria is passionate about her job and deserves to be recognized for her outstanding performance. Please give her a raise. Well job done Maria!

From the time Jacob approached Me and 2 other family members, it was an excellent experience!…read more Jacob is definitely an asset to the Spectrum Family.

Visited this Spectrum location for the first time and was satisfied with the results. I exchanged a…read morefew older cable boxes which were in need of an upgrade and the rep was more than helpful. We even went over ways to lower my monthly bill which I took advantage of. He didn't try to hard sell me on a plan I didn't want or any extras as he listened to my needs. Even when I got home and had a problem synching up the remotes to the boxes and TVs he gave me advice over the phone which helped fix the problem. Good stuff.

Spectrum is getting an increase in stars for providing more great channels in my basic cable…read morepackage. I'm certainly glad I haven't needed to visit this location recently. My equipment is still working fine. I do dislike having to download apps for additional channels like Max and Disney and others. My iPad has more content than I can watch in a lifetime. If Spectrum offers cable TV and WiFi in your apartment building I recommend you consider it. All the cable companies are about the same in my experience. Sometimes you win and sometimes you lose!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

i am giving this spectrum store in long island city 4 stars and its simple why, the gal who i spoke…read moreto on the phone about my not working spectrum router is tne same gal who helped me when i walked in . remember all the info cause she wrote it down which saved us both some time. got the new router , returned the non working one and paid my spectrum bill while there . no bull or used car salesman pitch, didnt try to sell me anything or try to add services , etc. was a fast stress free visit and explained to me in laymans terms how to install the new router in a few minutes .thats why i am giving this spectrum shop in long island city 4 stars .

From the owner: We are providing cost effective Cable TV, Internet, Phone, Mobile for your home & business needs…read more Don't Miss the chance. Call to Order (888) 551-2174 Order Internet starts at $49.99/month & get up to $30/month credit, once you qualify. 200+ channels, Unlimited Internet, Unlimited Calls & Much More . No contracts. Call Now (888) 551-2174

Stay away. In my experience, this company increased my rate without honoring what I was told by…read morecustomer service. Even after I asked them to review the recorded call, they refused to honor their representative's statements or take responsibility for the misinformation. I was very disappointed with how they handled the situation. similar to other people points

Super predatory service as a whole, nothing against the workers/customer service call team . There…read moreare always random charges added onto the bill to increase your internet price by 15-20 bucks every few months without actually notifying you but sneaking it into the statements. This have happened about 8 times over the course of 5 years I have used them. I would have changed so much sooner if my building took other internet providers but was unfortunate with only having rcn available. Every time I've called to tell them that they increased the prices and I'm really unhappy about it, they miraculously have some promo that brings it back down to original price. ALSO, be warned that you also get charged a modem fee which they don't really disclose until you call to ask about it :) if you are stuck like me, just buy a modem yourself so you can save HUNDREDS of dollars per year and don't be stupid like me. There is even one charge that says construction fee and maintenance fee attached to the bill "separately" that totals your "50$" bill to 91$ :D Overall very awful business practice I hope I could give it 0 stars if I could

I came into this Spectrum location and noticed that only two customers were being assisted. I…read morechecked in at the kiosk as instructed, expecting the wait to be relatively short. While my mother and I waited, we observed several employees standing around chatting and joking with one another rather than assisting customers. After about 15 minutes, another customer walked in and was asked if she had a reservation. She said, "No," and was told to wait. Less than two minutes later, she was called ahead of us, even though we had already checked in. At that point, I honestly felt like I should treat this like a DoorDash or Seamless delivery, leave the cable box on the floor, take a photo as proof of delivery, and walk out. That's how disorganized the experience felt. The service was extremely disappointing. There seemed to be no awareness of the waiting customers, no clear process for serving people in order, and very little urgency from the staff. This experience fell well below the level of customer service I expected.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.

I had a great experience upgrading my iPhone last Friday, I will give thumbs up for the customers…read moreservice and both two salespeople very knowledgeable about product and highly recommend to visit this store at LIC.

This store is under new management, so old reviews don't apply to them. One of the owners, Javier…read morehelped me a lot. He is knowledgeable, courteous and hard working. I had a couple of problems with the account that Verizon couldn't straighten out after 5 calls of speaking with different customer service personnel. Javier took time to listen and diligently work it out for me. It took an hour, but he didn't rush and patient. When I left, all my problems with Verizon was solved. So happy! He also helped me get a rebate that I didn't think apply to my situation. He is really good at thinking in customers' point of view and I am glad that Javier and Roy are in the neighborhood.