We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

8.15.2026 I am Natalia sorkin got Excelent service with Justin 43 w 23rd st . Thanks for the help…read morevery patient.

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Spectrum ran a campaign in my apartment complex a few months ago. They gave four high rise…read morebuildings with over 1400 apartments a deal if you sign up for internet etc. Last night they came back with pizza and soft drinks as a thank you pizza party. They believe in buying local so the pizza was purchased in our neighborhood at Nick's. Definitely yummy and thin crust the way I like it. My slice had pepperoni. Everyone had a good time. I didn't care about my allergies. I was hungry and having fun with my friends in my building. We are all Baby Boomers we survived on pizza in college! Thank you Spectrum. Maybe you are better than I give you credit for. I'm recommending you find a cable plan they offer to meet your needs.

Everything Placed an order for a new modem with backup and an extender I questioned why there…read morewas only one box Guy insists that he knows everything is in the box Well 2 of the three items were not there Pure incompetence Better service at the DMV

Management it's poor. No support for representatives and watch them Escalade a situation instead of…read moresupporting.

I had starry for a year. Internet Bill on auto pay and out of nowhere they raised it $5. Then they…read moreraise it $40. I caught it 2 months later luckily I only had $40 in my account. I called starry to speak to someone. Long story short I asked to speak to someone who could help me and explain what's going on and he said No!! I said excuse me and he said you can talk to me. And basically proceeded to tell me I was out of luck. I asked his name he said TROY LOPEZ !!! What's the point of call customer service and they don't know how to service customers. they Definitely need to go back to training and leave if they don't like they job.

Terrible service constant outages poor customer service no explanations as to when service will be…read morerestored as well spotty hit or miss service.

I came into this Spectrum location and noticed that only two customers were being assisted. I…read morechecked in at the kiosk as instructed, expecting the wait to be relatively short. While my mother and I waited, we observed several employees standing around chatting and joking with one another rather than assisting customers. After about 15 minutes, another customer walked in and was asked if she had a reservation. She said, "No," and was told to wait. Less than two minutes later, she was called ahead of us, even though we had already checked in. At that point, I honestly felt like I should treat this like a DoorDash or Seamless delivery, leave the cable box on the floor, take a photo as proof of delivery, and walk out. That's how disorganized the experience felt. The service was extremely disappointing. There seemed to be no awareness of the waiting customers, no clear process for serving people in order, and very little urgency from the staff. This experience fell well below the level of customer service I expected.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.

Representative Christopher was excellent he was very helpful…read more He solved a difficult problem with my e mail

Mgr. Siegfred & Frontline Christopher "pictured" are the coolest Spectrum Ambassadors, ... PERIOD…read more Enthusiasm, kindness, laughter and assistance are the norm when i visit monthly. THNX 2.

I received the router and never could get it to connect to service. I called them the same day I…read morereceived it and they told me I already used 42gb of usage. I am returning because I don't trust them. I talked to over 15 different people and not one would say we understand and we will make sure your account shows no usage. I called them to explain i am not getting service and they would hang up on me. Don't try earthlink they are all scammers.

If you are looking for unclear communication regarding pricing, billing procedures, and contract…read moreobligations that raises concerns relating to transparency and ethical business practices then, Earthlink LLC would be the one to contact as your Wi-fi/Internet service provider.