The Verizon store on West 3rd isn't with Verizon at all and they rip you off completely and very…read morerude. They need to be shut down. When we went to the Verizon store on the east side of town they confirmed that they don't have to follow the Verizon rules at all and do whatever they want. This store needs to be stopped from ripping people off. Always go to the eastside Verizon for real deals and service

Sunday February 18th they were not only closed but their location was vacant. This location no…read morelonger exists. Martinsville, IN is no longer open, this location is permanently closed.

April 2023. Tried to go here a few minutes after their scheduled opening hours. They were not…read morethere. Waited 20 minutes. No one came. Went to the one on Liberty Drive. Very helpful there. Went there to get the new iPhone 14 for my son who is a student at IU. After waiting for my turn at the Liberty Drive location they didn't have my phone in stock, she was sending me to the this one. I informed her that they were not open. There was another customer at the store who said the same thing. She said that's crazy. They should be open. She made a phone call. They were there. They had the phone. So we go over get the phone. The manager informs me that I am eligible for a free Apple Watch just have to pay the $10 a month Digits plan fee for 24 months. I am getting billed for the I watch at $19 a month plus the digits plan, $10. So $30 a month more than I went in for. When I made a phone call to T-Mobile customer service they said I was not eligible for that plan. I was basically stuck with a product I didn't need. I didn't want one, was there for an iPhone, and all they offered me was was $150 credit. Lied, not what I agreed to and I am here with no recourse and the company getaway with it. Poor customer, service and dumb and/or sneaky employees at this one, stick to the one on Liberty.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

Courteous and professional. Helped me immediately and made the transaction go smoothly.read more

Carla took care of all my needs and questions. Very friendly and knowledgeable. Would recommend her…read moreto anyone.

My husband and I went to Verizon today to switch our internet provider as well as switching our…read morecell phone provider. A big shout out to Cody who helped us through the entire process and even saved us a few bucks along the way. Cody is knowledgeable, thoughtful and more than kind.

I went in there to look at iPads. They didn't have any on display. But they were very helpful and…read morerecommended other stores in the area that have them on display.

Terrible,service for customers ,only care about money for them ,they dump extras you don't need on…read moreyou.Go to consumer cellular,or t mobile and save ait of money and get great honest service . Verizon corporate is all about money,no customer service.they do t care .

Haven't dealt with this specific store. Either go to the Brazil or Greencastle store and have not…read morehad any real issues with them. Are fairly knowledgeable and willing to help. Is the only network that we can get reliable service from in the area.

Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more