My experience at the T-Mobile store on cascade Road was amazing. I was quite distressed about transferring my new phone that I received in the mail. I came to the store and an associate named D helped me with everything. He was very knowledgeable and quickly transferred my service and all my data no problem. He was very friendly as was the rest of the staff. I highly recommend this store for any mobile needs you may have. read more

Great Customer Service at this T-Moble location on the morning of November 6, 2021. I went in to switch my account from Sprint to T-Moble because of the acquisition. I was handled immediately and quickly, less than 20 minutes for the whole transaction. The Sales Associate even wished me a Blessed Day at the end of the transfer/ Plenty of parking, this is the T-Mobile location to go to. read more

You're like, "Why the hell is he reviewing a T-Mobile store?" And I'm like, "Because Antonio Rodgers is the man when it comes to this chunky Asian brotha (me) with his phone problem." Last night, while watching Youtube coverage of the I-85 bridge collapse, my iPhone 6 Plus suddenly died. Methods I used to try to restore my phone include the following: - Home screen button + Power button? Nope. - Plug it in several hours? Nope. - Use a blow dryer to try out the ports just in case it got wet? Nope. So I drove to the nearest T-Mobile store the next morning, which is in a strip mall shared with a nail joint, Chinese buffet, and a UPS store, aka all the things one could ever want in life, and met Antonio. He took care of me from the jump. He recommended the most affordable and easiest plan of action, and he kept calling me Mr. Jonathan. (I might start asking people to do that now.) After thirty minutes or so, I left with an elegant matte iPhone 7 Plus, an Area 21 case, and an anti-glare screen protector--and my new phone rocks. Did I drop a lot of cash money? Yeah. But a functional and reliable smartphone is essential for my job, and I needed one ASAP. Whether you're thinking about switching to a more competitive carrier because you're sick of the other three (AT&T, Spring, or Verizon), or have T-Mobile and want a reliable rep, holla at Antonio! read more

Terrible customer service. After switching to T-Mobile last week my wife goes back into the store today to buy an iPhone. After they charged her for it they refused to set it up for her claiming that their WiFi was down. My wife attempted to return the phone because she needed help setting it up. The manager (Shanae?) refused to take the return without charging a restocking fee. So they charged her $75. Shouldn't the set-up be included in the purchase if assistance is needed? This is the treatment one gets when trying to give this store the business instead buying directly from Apple where they do everything for you. read more

The screen on my Galaxy S5 broke and I went in here to see what they could do. I was told over the phone by one rep that it was going to be almost $200 to replace because I still owed on the phone or to pay the deductible and have to wait to have them ship one. I just cannot be without my phone so I decided to go in and see what they could do. I talked to Shawn who was pretty great. Previously they had some deal that was $60 off so Shawn called to try to get that for me. The first customer care rep he talked to said no, so he callled back and after all was said and done, I didn't have to pay my deductible or the balance left on my current phone (about $150) I used JUMP to get a S6 and the only thing I had to pay to walk out with a new phone was the cost of the case. People talk a lot of smack about T-Mobile in general, but I have been with them for almost 8 years and service has always been amazing no matter what the issue was. Other carriers have always treated me like crap, but T- Mobile has always been awesome. Today was just another example of how awesome they can be. read more

Never would have thought I would be making a review for a T mobile store but, I have to comment on this store's customer service. The man who helped us, I believe his name was Corey, was super helpful. He researched and crunched numbers in hopes of trying to get us the best deal. Excellent customer service! read more

Really good, courteous and fast service. Thanks to David who was externally helpful with a great knowledge of products and went above and beyond. Oh yeah, he has a fun, twisted sense of humor. read more

If you happen to be looking for or expect total indifference and attitude, look no further!

I am not, I repeat NOT, tech savvy in any way, shape, or form. Just wanted to get that out of the way. For those, like me, who are looking for someone patient enough to spend 30 minutes of one-on-one time making the right choice, Trevon Hardy fits the bill. As a happy T mobile customer (who has a great plan - hello senior citizen discounts!), I wanted a phone that would allow me to have plenty of space, some speed, and that was easy to use. I liked that Trevon didn't try to get me to purchase the most expensive phone, even if I could've afforded it. He asked about my phone usage, needs, etc. and matched me with the perfect phone. Additionally, because it wasn't in stock, he spent another good bit of time when it came in to transfer my information and to ensure that I knew how to use the phone. Most importantly, he never made me feel rushed and didn't act like any of my questions were stupid (and I know some of them were...lol). Happy, happy customer here! read more

So I just got off the phone with T-mobile and the lady was super sweet and after a little talking she came on and said she had given me wrong information. She then said because she has given me incorrect information she was crediting my account $50. I wasn't calling as a complaint about anything, I was just inquiring about the upgrade program. Thank you T-mobile for your excellent customer service!!!! read more

Do not visit this location it's not a corporate store which means you will not get corporate service.

The sales people in the store are perfectly nice and willing to help you with anything you need. However they do not know how the promotions work which may or may not be their fault because of corporate. I was told when I signed up for T mobile service I would get a gift card for changing carriers. I specifically asked how long it would take and do I have to do anything else to get the card. I was told no. 2 phone calls, 7 weeks later, and multiple excuses I still only have this companies assurance that the gift card will arrive next week. Really regretting changing carriers. read more

The sales rep, Raven, gave me the wrong trade in value of a 5s instead of 5 and she was looking at my phone in person at the time. I was $100 short than promise, didn't learn it until I sent the phone in and can't be returned. I was also told I was able to make international calls on wifi to residents for free which I did, at home and on private wifi connection via Comcast. I was billed for $110 and $60 for 2 calls. When I call 1800, they were only able to credit me $50 and told me it is 50-50 chance to get charge bc my wifi connection was interrupted, but how could I have known it? I have no way to prove it and they say I need to contact comcast and it's my responsibility to read the agreement carefully to know what I sign up for. I am so upset and already switched back to AT&T. I was with t mobile for 48 days, made 3 calls and spent more than a hour of time on the phone. Very upset! Please be careful of what you sign up for bc it on you when you have to take the hit. read more