My father 83 year old father visited the store today seeking help. His wife has Alzheimer's and he…read moreneeded to cancel her line. He was told no by the representative. He lost most of his hearing in combat in Vietnam so he speaks loudly- they refused to help, accused him of raising his voice and escorted him out. This is a horrible way to treat an elderly veteran... it's a horrible way to treat anyone.

Ugh This is the most aggravating company to work with. We have had insurance for a year on all of…read moreour phones. My iphone's battery needs to b replaced so I go to Verizon. They say got to go UbreakIfix. Wtf! Why do I want to deal with a third party. I can do that myself. As I did before I got insurance. It should b easier don't cha think but no it's complicated. Especially when we call the nearest one which is at Lorna Road and they say Verizon told us wrong and gave us a number to some other place. It's a dang run around. What they don't tell you is if you want a phone replaced you might get a refurbished one. Again WTH! Why do I want a refurbished phone ? So back to the battery replacement we called the number and it gives you no option for a battery replacement /no real person will answer. Oh if U did file a claim and go through that hoopla You probably will get a refurbished phone (who the He double hockey sticks wants that) Verizon scams people . It's a scam company . I hate giving them my business to b quite honest. If at all possible go elsewhere for your phone needs. This place sucks. The service is atrocious! They are not a honest company to deal with and they lie continuously!!! We have caught them in too many to count.

My god this place is a clusterf. The new look makes zero sense. Everything we liked like…read moreCollectibles is about gone. The design makes zero sense. Thanks I went in and immediately left. From this point onwards I'm no longer a customer and will not be doing business with you. It's a shame you took a store and ruined it good job !!!

Came here for a bday gift for my niece's friend . We were able to find exactly what we were looking…read morefor with ease. We utilized self checkout but there was a really helpful attendant nearby. This location is clean and fully stocked. Due go COVID 19, I hated that I couldn't get any popcorn. A Target trip isn't complete for me without an Icee and some popcorn! Despite this being the case , this was still a solid Target visit with good service.

In the past I have had great service at the Alabaster store located by Publix. Today was very…read moredifferent. There was one associate there who was trying to help who's name started with T, but who was blocked by the others. They were nasty pieces of work. Rude, pushy, unhelpful and unprofessional. Horrible representatives of T-Mobile. I will likely change companies after today's experience. I would rate less than one star if I could.

Let me just start by saying this location is actually pretty great. They have an amazing team and…read moreitems on hand. They lost a star because of the call in service that must be utilized in the store for account changes. I spent nearly 4 hours in this location attempting to change a personal account to a business account. This was not the fault of the store employees. There were four people and they all worked tirelessly to get my account switched over. They even made sure to keep me entertained with talking and item demonstrations.

To be honest, I don't even know how is this place even still in business because I went there to…read moredrop-off my computer during opening time. As soon as I arrived at the door, the very short lady just opened the door without greeting me nor didn't smile! How about I was nice enough to thank her, only for her to completely ignore me!! All in all, it kind of didn't surprise me because if you see all who works there, it explains who they would prefer to frequent there!!

Nice people, took a little over a week to diagnose and "fix" the problem. They wiped my laptop…read moretaking all the Meta data for my small business and poof. Computer wouldn't boot, That was the reason to fix it, was told it could be fixed and everything transferred over with a new drive. If I would have known they didn't transfer anything, I would have just bought a new one. Years of work down the drain after they assured me it would all work the same. It's so aggravating, will never recommend going here, you might as well buy a new one and save yourself the $250. Like, if it can't be fixed or recovered, then tell the customer that. Don't wait to give the computer back after the first of the month and invoices are due and they deleted all my business info, which is pretty important when you work from home!!! Now stuck with a wiped laptop, bills and accounts that can't be accessed, and the bill for this headache.

I cracked my phone screen and this place was recommended by my carrier to get it fixed. With having…read morephone insurance and filing the claim it was $29 to get my phone fixed. Jake and Cameron were the ones who assisted me with my phone. It took an hour for them to replace my screen. They were very nice and I would recommend them if you have issues with your phone screen.

I stopped by uBreakiFix today and had an outstanding experience. My phone wasn't charging properly,…read moreand instead of trying to upsell me on a repair, they cleaned the charging port on the spot and sent me on my way. The technician was incredibly friendly, knowledgeable, and genuinely helpful. The service was fast and efficient--I was in and out in less than 10 minutes. They truly went above and beyond, and this kind of honest, customer-first service is hard to find. Highly recommend!

A great store great employees very knowledgeable They always…read moregreet their customers when they walk

I need to warn people about how an 80+ year old friend of mine was treated at the AT&T Store -…read moreAlabaster Promenade. She received one of those bogus pop-up messages claiming her phone had a virus -- the kind every scammer uses. Unsure what to do, she did the reasonable thing and took her phone to the store for help. She was told: * the "virus" could not be removed * she had to buy a new phone * moving her to the same (less expensive) model "didn't work" * instead, she needed a more expensive phone on a "no-cost" payment plan * and she was charged $60 on the spot She was also sent home with: * a new phone number * an additional line charge * and her supposedly "infected" old phone That night? Neither phone worked. Both showed "No Network." When she returned to the store the next day, she was told she could return the phone -- for a $55 restocking fee. Only after calling 611 and spending over an hour on hold, corporate immediately: * reversed the $60 charge * waived the restocking fee * arranged a free UPS return So let's be clear: AT&T corporate fixed this instantly. The problem was the store. To the manager of the Alabaster Promenade AT&T store: If your staff is trained to scare elderly customers into unnecessary upgrades, extra lines, and fees just to hit a quota, that's not sales -- it's exploitation. People deserve to know. Especially seniors and their families. Check on your parents. Check their bills. And think twice before trusting this location.