My Verizon agent (Chris) did a fantastic job. My wife and I were happy that he is a great…read morelistener. We were able to get a great deal on a promotional offer that included new phones. Chris also helped us get our new phones up and running in no time. We didn't spend very long in the store before we had new phones with cases. That was the most pleasant experience I've ever had with any cell phone provider

I went to the Epps Bridge store with a phone that was not responsive, the manager took my phone and…read moreID and walked away. The rep that stepped over to help me told me the phone had a software problem and I would need another phone and the insurance would not pay anything. I left with my phone and went to another verizon store where they got my phone working in a few minutes. The store at Epps Bridge was the worst customer service experience I have ever had in my 27 years of using verizon

Simply Mac has permanently closed all locations…read more Employees were not paid for their last two weeks.

I recently bought a new 15" MacBook Pro and came here to get the info from the hard drive on my old…read more13" MacBook Pro transferred onto my new computer. I came in on a Monday around noon, and I was not told until the end of my transaction that the transfer would be completed in about three days... The reason I came here was because the closest Apple Store is over an hour away from Athens, and I thought this would be convenient. At the Apple Store, a transfer takes 2-3 hours max. I was fine with waiting a few extra days, though. I called on Wednesday to check the status of the transaction and they had forgotten about it and had yet to begin working on my computer. I started writing this post two years ago and just found it in my drafts, so I'll post what I have. Don't remember much more than what was already typed other than it was one of the worst customer service experiences in my life. Pretty sure they kept my computer for about a week and ended up not being able to do anything with it. Ended up driving to Apple and got it fixed within a day. Recommend just going to Apple first instead

Super quick service for a warrantied screen saver replacement. Evan was friendly and efficient…read more Location is convenient. Facility is clean and well stocked.

HORRIBLE & zero stars if it were possible! The app instructs to visit a store to return an online…read morepurchase but after waiting almost an hour total, the very indifferent manager, DEVON, refused & told me I had to mail it back. It was a busy December Sunday, but he was hiding in the back. My initial wait for customer service was only about 15 minutes but Manager Devon, had me wait additional 35 minutes, only to be rude and completely uninterested in helping me. The store on Epps Bridge Parkway was an awful experience, never again. TIP: If you must stay w/ATT, go to COSTCO for MUCH BETTER DEALS and terrific service at the ATT kiosk. It's worth the price of membership alone, especially with the gift card offer & no activation & delightful help!

After multiple misunderstandings and misinformation about what was offered and how to get the…read moreprogram we wanted, we did eventually get the correct information by calling their help line, since it seemed impossible to get the telephone number for the Local store. We were consistently put in contact with their main office, not a local store. The correct program cost more than they had originally told us locally and had fewer benefits, but we eventually ended up with something that was workable. It seemed to me like the local workers were pleasant and willing to help but just not knowledgeable.

The worst service I've ever had ... I got internet through them for one day , and I already…read moreexperienced it going out and it took 3 hrs to get it disconnected and they wouldn't even come get their box they drilled into my wall ... do not and I repeat .. do not get service through them

10/10 Melanie was amazing helped me with my phone it was crushed and she got on the phone and…read morehelped me make claim for the protection plan I had. even let me use it after we had to get a verification to get it to work. she's such sweet and amazing person. and so kind for taking care of her very mentally challenged Boyfriend. god bless his soul.

Today, I had a great experience with Tommy, the store manager. He was very helpful and patient…read more Completely different from last year when I first signed with Cricket. The first time a young man was completely lost and admitted he, himself did not use Cricket. A great endorsement from your own employee. The second time, I had to print the instructions from Google and take them with me. The two young girls originally wanted me to go to my old carrier, Verizon, to answer my quesions! So glad you found a solid employee!

One of the worst verizon experiences that I have ever had. The "manager" is a scam artist. I went…read morein for a simple trade in and left with a new line and several add ons that I didn't ask for, not to mention no credit for my trade in. I have spent no less than 5 hours in another verizon store or on the phone with customer service trying to repair the damage that was caused to my account. It would be worth your time to drive to the Athens location for better honest service.

Sherman was absolutely superb in not only his knowledge and helpfulness, but his people skills…read more The way he went above and beyond to connect and not just complete his task. We were literally laughing the whole time and it was a wonderful experience.

I go there for auto key fob batteries. I get the plan to pay once for lifetime replacementread more

maybr don't go on a Sunday. bought a battery from them and they were going to charge me $20 to put…read morethe battery into my key

Struck from my wife's plan, I put on my big boy pants (pink shorts) and went on down to the Epps…read moreBridge store, where I found Martin, a swell guy all around, so calm and kind, and he fixed me up with my very own plan. He could have made me feel foolish and naive; instead, he empowered me and now I've got this new phone I'm wondering where has been all my life. Please thank him for me and give him two weeks' vacation.

A few days ago, I had very good attention when switching cellphones…read more I was specially impressed by Matthew, the Customer Service Rep, because of his professionalism and patience. Armando Tasistro

My S 20 note on/ off button broke off, I went there to get it repaired, they had me in and out in…read more20 minutes, and my button was replaced. all for $20. I highly recommend this store.

I went to this store about five months ago, January 2026, because my screen needed repair. They…read moreasked me if I wanted the low quality screen, the good quality screen (comparable to Apple but much cheaper) or the Apple screen. I said I wanted the middle option. That is what I paid for. As soon as I got my phone back (4 hours later- keep this in mind for later in the story), I knew something was wrong. It was shutting off all the time, the brightness didn't work correctly, and my front camera was awful quality. I am somewhat shy and don't like confrontation and I do not want to be THAT person that complains and makes an employee's day harder... so I just told myself to live with it and did not go back and complain. Fast forward to today, May 15th 2026. I broke my screen again and took it somewhere else. When the employee at the other store looked at my phone, he automatically said "you have gotten this replaced before?" because he could tell right off the bat that my screen was not the quality it should have been, had they really given me that "high quality" screen. He starts repairing it and tells me that uBreakiFix did not even put the main screws back in my phone! I have been walking around for FIVE MONTHS without the correct screws in my phone because they screwed it up (pun not intended). He also said he commonly has complaints of people coming from the uBreakiFix store, leaving with a phone more messed up than when they started. At the new store, he finished my phone in no joke five minutes so I am not sure why uBreakiFix needed four hours... to do the wrong thing. Long story short, do not go here and make the same mistake I did. Absolutely not worth the money or time.