Quinton is the absolute best!! Took care of me so fast and was extremely knowledgeable on every…read moresubject. Even had him helping his coworkers while helping me! Such a genuine person and I see him being a huge leader here soon.

You have the worst customer service. I couldn't understand…read morethe person who answered. Asked where I was calling & she refused to say. Wanted to verify my acct before she (Reuth??? She even spelled it) would allow me to talk to someone else who I could understand. She told me to hang up and call back (after I'd gone thru all the crappy Automative system just to talk to a human in the first place!) if I wanted to talk to someone else. I asked to speak to her supervisor but she told me to verify my acct before she would. I said I'd be happy to verify my acct to whomever her supervisor was & when she allowed me to speak to them. She refused to allow me to speak to anyone else. I literally waited for 30 minutes while she said nothing. Then the call ended. Verizon is the largest cellular system and you can't provide better customer service? This is why your customers are leaving in droves. I was paying over $100 for their services. I am paying $20/mo. with Consumer Cellular. For the same service. Verizon is such a scam. I was only trying to find out why Verizon continued billing me -- even after I'd been on the phone with both Consumer cellular & Verizon (3-way call) to get a "porting pin" from Verizon so I could switch my phone number to consumer cellular. I couldn't understand what this Reuth's English. So I'm passing all this information onto the public. Your customer service sucks, Verizon!

Called for a battery replacement for an older phone. He had one in stock and said to bring it in…read more He checked the phone and my charger and cable before agreeing it was probably the battery. He said it would take about an hour. We went for coffee and some shopping and came back in about an hour and it was completed. He did not tell us that there was something else needed replaced or sell us anything else. I believe that he is honest and reliable. I highly recommend him.

Two things happened this morning. One, my phone stopped charging. And two, I felt like taking a…read moredrive. I checked on line to find someone who fixes cell phones near by, but not too near by. Nich Jacob's shop in Newcastle sounded perfect. To put it succinctly, Nich knew what the problem was, fixed it quickly, didn't charge near as much as I expected and he let me watch. Also, he had a client when I got there whom he fixed up and then he took me immediately. Now, I'm back home in Norman and my little Samsung is sitting on its charger and it's up to 80% already. I learned a couple of things while I was watching him work. One, I'll never take the back off a smart phone and try to fix it, they're way too complicated! And two, since he can do this to every kind of phone, Newcastle has a phone genius in their town.

Do not switch out go to Us cellular. The company is terrible. They do not honor promotions or…read moreupgrades for be devices. When you purchase a new device you are charged astronomical prices of $100 for activation fees. The customer support (1800) number every single person I spoke to was rude. Us cellular is a terrible company if you want to be charged outrageous prices and lied to them go to Us cellular. The Internet service is not 5g not capable of being used nation wide anywhere. This company (us cellular) is a scam.

Very very poor service. I have been a customer for many years. When my phone died they told me I…read morecould pay $10 to have a new phone. When I went back to the store to pay for it I was told differently. Never ever will I ever do business with US Cellular. This location stinks to high heaven! I have transferred to a very a very good competitor. Sayonara to a very very bad company for customer service !

Jeff was extremely personable and helpful. They made my switch to US cellular so easy! Thank you!!read more

I would buy nothing from this store. Walk in on a Saturday and only three guys to help plenty of…read moreaggravated looking people inside. Two of the guys were busy flirting with the women sitting in front of them (By the way, one of the women was disinterested, but didn't have the nerve to stop the guy.) and the other guy was just simply stupid slow. Just save yourself a lot of future frustration and go elsewhere.

The owner was the person that helped me. He was so dang personable and helpful. I was also…read moreimpressed with both their pricing and selection.

I called looking for the hard-to-find iPhone SE2 that would be within a specific price range. They…read moredidn't have any, but started looking for me. Within a week, they'd found a phone in perfect condition at exactly the price point I needed. They were great to work with and I would certainly check with them next time I'm needing to replace a phone in my family. They also have a location in Yukon and on-site service.