Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

TERRIBLE and RUDE. This location is an affiliate. NOT a real store. Seems false advertising to me…read more Abuse of the brand! They charge $50 to assess your Verizon phone and then could not identify the issue. Do NOT give your money to this location!!

Finding service locations for cell providers is such a drag... glad to have noticed this location…read morewhile walking to lunch. It only took me a minute to get the advice and guidance I needed to resolve my technical difficulty.

I had recently had a small issue with my Vivabook S 16 flip. I cracked a very minor portion of the…read moreframe on the left side of the top half of the laptop. Which resulted in a line crack in the top portion of the screen slightly, I only wanted to get this fixed soon as the crack started to slightly glitch the area it was in. After discussing and Moose verifies he can get the correct parts and what the overall cost would be with labor included I made a payment that day he took a look at my laptop. We were on the same page that this laptop would be in a better condition as if I had just bought it, same touch screen, the slight frame damage would be gone. When I went to drop my laptop off it was a different guy who took it in, requested the charger to make sure he can do what was needed if it had died, if he had any questions he will call. Never once received any calls, all calls given were out bound and I was constantly checking if it was done or close to being done. I was told It was a 2 hour job and Moose did not finish his "job" until 7-8 hours later. I dropped off my laptop at 10 am and I did not get told to come get it until it was 7:30 pm. Moose needs to hang up being any electrical device repairmen because he will find the cheapest route to keep business and more likely jack your shit up if your looking for an expertise resolution. He is not the guy I would trust and here is why, the following statements from Moose himself. 1. Did not take any means of documentation(has never had documentation for his works) that's not a professional.. very unlicensed behavior ; flipped any means of accountability to the damages he did. 2. He did not contact me before he decided to force a screen that was either not the right part or he did not know how to properly repair my type of laptop. 3. Decided to add adhesive glue to hold the screen in the frame. (found out from a TRUE EXPERT if I decided to keep that screen in, it would be further damages waiting to occur, since I was given the cheap quality of work Moose decided to spend his very busy hours doing to rush and get back to doing his many orders of phone screen repairs. 4. Not only did he not replace my originally TOUCH screen with a non-touch screen, he advised me to be extra careful and to not flip over my laptop like it was DESIGNED TO IN FACT DO.. but insisted I kept it upright moving forward. ( He knew in fact he did not recall me saying it was a touch screen, but that shouldn't have mattered if you ordered the correct parts for said viva book using the SN founded on the bottom of the laptop. 5. Not only was my screen not fitted properly, adhesive was added, the whole border of the frame was chipped at. (Being told from the EXPERT..) Moose's choice of tool to remove my originally screen to this basic screen instead of doing a properly repair and replacing the whole top half of the laptop. 6.You would have thought that was it but no.. no no.. It was too more pressure applied when switching JUST the screen, he indented the back of my frame as well, then must have said fuck it he was done spending time on my laptop because the back of the laptop had missing screws.. who would have catch that though.. (THE EXPERT of course informed me of this) Mind you, I just bought the laptop last spring.. my warranty coverage JUST expired.. my laptop was in perfect condition excepted the side frame damage to the left top corner, which was the start of the screen digital damage. The only resolution Moose gave me was out of the following: 1. Take his janky ass job of repair, have future repairs to be for a fact, no guesses. 2.Take the refund but in order to get that, he would have to strip his work off my laptop. ( I was told from Moose even with my old screen put back on it would not turn on... which is a lie UNLESS YOU DAMAGE THE SCREEN TO DEFAULT TO A DEAD SCREEN) 3. PAY MORE MONEY an additional $250 on top of the $400 I already gave him to do the PROPER repair and replace the whole top of the laptop that would get rid of all the damages all because he did not want to correct my disapproval of quality of work for FREE. 4. Do another screen replacement keeping the damages that were already done to the frame. What he should've offered was to give a full refund and keep his shitty quality of work all because he threw out my frame knowing it was damaged and his work would've had held up for too long. If I could upload my photos of proof I would have sent 12 photos

Cheap prices and great customer service! Came in and they fixed my phone within 20 minutes. Highly…read morerecommended!

Came in to this location with a bungled attempt to join........ Our technician, a wonderful young…read morelady cleared up all my mistakes and in a quite reasonable amount of time I left with a transferred phone line and my bag containing my WiFi router. This is the expert location!

My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

No problems for me. I went in to have the screen replaced on my iPad. The man said it would take a…read moreday to get it finished because they did not have the actual screen in stock. They were right, I did get it the next day and everything works great! Also, I notice that they do UPS shipments, so I brought in a package to have shipped out. Everything went well. Thank you!

Quick and speedy job, well done and properly executed. Was able to gwt my speakers fixed in less…read morethan 30 minutes. Charged fairly and honest. Asked about a screen protector and he was honest and said go to_______ or order one online. Told me what to look for and how to get the right one

Sammy Sam will get yu right at this location. Used phones, cheaper plans. They have new also…read more Damn Pedro,

I took my 7plus here to get fixed he broke my home button and tried to charge me more then what we…read morediscussed when I dropped the phone off well after him telling me what he was going to do I took my boyfriend back with me this time because he was strong talking me on the phone soon as we got there and I asked him how my home button was broken he changed that story quickly and fixed and handed me my phone he gave me a 72 hours warranty on my screen lmao I wasn't going to go back here to get it fixed if it did go out I was going straight downtown to file charges but luckily my phone was upgraded a few days later so I couldn't tell you what happened to that phone

I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"