The 3 different customer service workers Jesse, JT and Orlando were professional, thoughtful, and engaging. We recommend any of them at the Verizon Grandview Store. read more

Terrible customer service. They do not care about you. They are too busy playing in their phones. Customer service is non existent. Two young gentleman a black man and a white man both in their early 20s need a lesson in courtesy and communication. No respect! read more

Great customer service. Jesse was amazing. He found a solution to resolve our issue. 5 star customer support

My husband asked me to post this for him. After an awful experience at a Corporate Verizon store in Italian Village just a few days prior, we went here to get my husband's phone upgraded. He had low expectations, this store exceeded every expectation, and left a beautiful impression. First, when he walked in they immediately greeted him, offered him an n-95 mask (that's expensive and swanky-- much appreciated) and informed him of the wait time, since he was a walk in. They gave him a place to start, asking if he had certain account information he'd need to even begin, and once confirmed told him where he could start window shopping before they could formally begin. Amazing communication and beautiful attitudes! Once he sat down with an agent, they made small talk and found out we share a surname w/the owner and they'd crossed paths before at my husband's place of business (it's a small world so, business-customer impressions and relationships really do matter!!!!). Anyway, husband got the phone he wanted and had a delightful experience to the point he skipped out the store and sang praises to me-- where in the past he's resented phone stores and their bad service like most people do car dealerships We won't go anywhere else! Hats off to this store and the dope team working the sales floor-- ya'll are appreciated! read more

Jim took great care of me today! After visiting a verizon in easton earlier in the day they told me all the locations were out of stock with the iphone 13 and they were only taking people by appointment. i was able to get in and out at this location under a hour with an iphone 13!(they had a ton) Jim picked out a few cases for me to choose from & put on my screen protector. so pleasant and this is how every transaction should be ---seamless and easy! read more

The one black dude her stole asked if he could put my sale under his coworkers name Lee Smith. Was told I have $1000 tradein credit so I used it. Surprise it's not being applied to my bill and I can't resolve the issue because these guys aren't an actual Verizon store! Now I have no evidence of the trade in and my phone is gone aka the salesperson stole my phone and never sent it in. Inch of crooks! read more

Elyssa was very professional while being connected to the customer. it was a great experience in every way thirty-five minutes in and out with a new phone her counterpart was also very friendly while I was there. Merry Christmas to all and everyone should go to this Verizon on West 5th Ave columbus Ohio. read more

I couldn't stand it anymore. The funny looks, the smirks and finally the open ridicule and humiliation of having an old, flip open, dumb phone. So I finally made the jump into 2007 and got an Android. Tech in general just befuddles me, but the sales rep asked the appropriate questions, listened to what I wanted and got me switched over in less than 30 minutes with a quick tutorial on how to use it. They've even been cool when I've come in and asked basic questions about how the phone works - weeks later. Points for that. It's the helpful, no attitude employees will ensure that I come back here the next time I need a phone. read more

Incredibly nice staff. Extremely helpful and patient taking care of transferring two accounts to Verizon from two different carriers. Not a major revenue opportunity but still got fantastic service on a Labor Day from Alex. We will definite come back to make our next major purchases! read more

I will never go here again. They never have the same deals an Verizon direct can offer. I had a terrible experience with an veteran SALES person there. I won't name him directly but he's a SR. Business and Personal Account REP that was filling in this day. I needed a new phone quick, and this guy definitely took advantage. These guys are pure salesman that made me feel icky when I left. He hard sold me on insurance on the phone. I wasn't budging but the third time he asked he said I'd be charged for insurance but then I can cancel right when I left the store. Which basically is a sneaky way to squeeze another tier of commission for him. I did it - only because I thought it'd help him out. I'd tried reaching back to him to tell him how he screwed up alot of things on my account - he never returned my phone calls AND his e-mail wasn't even real - I received two mailer daemons (not existent email address. The whole mess left me feeling terrible about this experience. Luckily, I called Verizon directly and received sterling service was they even let take advantage of an early upgrade. I WILL NEVER GO TO ANY AUTHORIZED DEALER EVER AGAIN. Go to an authorized VERZION shop only. **I had a good experience with one gentleman before at this location, he may have be the manager of the store - he helped me out a lot even let me get a loaner phone for a couple days, this was YEARS ago. read more

Brett was very helpful. We had issues a month ago with another Verizon store but Brett was able to fix it for us and get us what we needed!

The team at Cellular Sales on W. Fifth Avenue was exceptional. It started when I met with Dan who talked to me about upgrading myself and another family member, we also discussed plans and more generally how this store does business as an authorized reseller (which I had previously been leery of). I told him I would be back another day as I wanted him to complete the transaction - I trusted him. The day I went back in, I reached out only to discover he was at another store that day. He put me in touch with Georgette R. who was able to take care of the phone upgrades. She was knowledgeable, had a great energy and took her time with us. I recommend this store - specifically Dan and Georgette - for your cell phone needs. read more

So while everyone there was very nice and helpful. It was only after waiting twenty minutes for my turn that I found out I couldn't do what I came there for and had to go to another (corporate) store. read more

Terrible customer service at this location. We walked in ready to make a big purchase. There was no place to sign in and we were there for 15 minutes without being acknowledged by one of the 3 representatives working. We then left taking our business elsewhere. read more

Totally cost me an extra $500. The sales rep lied or had no idea what the hell he was talking about. Not impressed. Stay away, far away.

I came in here today with a pretty complicated order for replacing my phone. I needed to switch upgrade dates with my brother to get a better deal on my new phone and our family plan is in my fathers name who lives in California. I also needed a very specific phone to make appointments and keep track of things for work. And on top of all those circumstances the stores computers were also down from the thunderstorm. Despite all this I got instant service as soon as I walked through the door had all my paper work signed, phone plans switched, and my dream phone turned on with a sufficient charge in under twenty minutes and also got a great tutorial on how to most effectively use the phone. I strongly suggest going to Tim he was great!. read more

This store is a joke. They basically stole my old phone from me. They told me there was nothing that could be done to fix it and I had to buy a new one after FOUR hours in the store. It turns out this "no service" glitch was an apple glitch that apple would fix for free. No one in the store informed me of this option and conned me into spending $900 on a new phone that wasn't even needed. read more

Great experience! I got a new phone and great service. The guys there helped me set everything up! I would recommend this Verizon store.

Stopped in today at about 3pm. Greeted by a very rude young lady. Made me and my wife feel like we were an intrusion for her. Just horrible customer experience. She never asked us how she could help us. Never qualified our needs. We just left. As we sat in our car, we saw her race to her car and leave. I get it now. Her time much more important than ours. I will never use an authorize retailer again. Will go to a Verizon corporate store. read more

I would recommend you take your business elsewhere. When I got my LG G4 I was promised that I would receive a $100 rebate in the mail. I specifically asked the salesman (who wouldnt stop bragging about how much money he made) if there would be any additional steps to get this rebate. He insisted that there was not. Well its been about 6 months and nothing. I was sold a phone that had a boot loop issue as well. Due to having a small nick in the corner they were unable replace even though I dropped 5 months before I had an issue with it. Don't make buying a cell phone complicated or shady. read more

According to Verizon, this is a "contracted" store and what happens there is somehow not fully sanctioned by Verizon. This was told to me over the phone by a Verizon Customer Service Rep two days ago. I have been in this store twice (Jun 2012) to re-up on my contract and get new phones on my plan. Since my Jun 2012 visit, I found out that the rep there sold me a 3rd party Insurance Plan (eSecuritel) that he talked me into putting on my credit card. I was charged $6.99 a month for both phones and this is not authorized by Verizon, even though it happened in the Verizon store on 5th Ave. I just canceled this insurance, but had I needed it, Verizon would have nothing to do with the service. On top of this craziness, at the time I was bamboozled in to this insurance, the rep only canceled the Asurion (Verizon authorized) insurance I previously had on the old contract for one of my two phones and I just realized that after 1.5 years, I have been paying for this insurance plan and am out $125 because of it. It's my own fault for not looking more closely at my my bill. When I called Verizon two days ago, they informed me that what happened in the store was unfortunate but that I could not be refunded the $125. They gave me a credit of $30 for my pain and suffering. There is something fishy going on with Verizon and this whole incident, because they could see from their end that I was getting insurance from a 3rd party when they looked at my bill, but somehow they washed their hands of the whole incident except to give me $30 back. One other thing - the rep at the 5th Ave store sold me a portable wifi device that was refurbished and it was supposed to be brand new. I noticed this a year later when I saw a very small sticker on the box. I will never go back there again. Probably the best thing to do is to call Verizon to see if there are fully authorized dealers in Cbus or just order from the website. Buyer Beware! read more

Went back and forth between this location and the Apple store. Took 5 hours to move forward on a warranty phone. The representatives lacked knowledge about there carrier and lacked any concern for getting my issue resolved. I wouldn't recommend this store to anyone. Furthermore, Verizon and Apple both lacked any customer service what so ever. I will be looking at switching carriers and products ASAP. read more