There's a reason this store is rated so low so please be warned before you get an ATT plan…read more They constantly overcharge and misrepresent deals. But the worst part is trying to leave. You can't unlock your phone in person. Not at all. It should be criminal. After two months of trying to unlock the phone IT'S STILL LOCKED! After 4 hours on the phone. Still locked. Came into this location and waited 2 hours for service. Two people helping customers. And then one of them just leaves. Down to one employee. Disgraceful. Do not get ATT

I do not recommend joining this phone provider. They are not up front and honest about their…read more"policy". I removed someone from my line and the day of/after I added my partner. Since he had a different provider he was not able to just transfer over. To get him on we HAD to do a trade in. During this trade-in they gave the value of $1,000 and assured that everything would be fine even with taking someone else off. Fast forward three months, the credit that was for his trade in was voided. at&t did not disclose that removing a separate line would void the trade in. they do not offer their promotions as they should and they mislead customers to believing it'll all just workout. even returning to a location they were confused as to why this happened and stood by it was in error but the department that deals with claims denied the request to bring the credit back. at&t was not helpful in finding a remedy. they took a phone to be refurnished and is not providing the credits of trade in. i was a loyal customer that brought other parties to this establishment. i am appalled by the misrepresentation of promotions this company has. i asked for the phone back since they were going back on the trade, they can't. asked for the lump sum of what is left of the value, nope. even for the credit to come back because information was not provided. nothing. i do not recommend a company that fails to disclose information just to make a sale. i work in customer service, you do what you can to make the customer happy and keep that loyalty. that doesn't matter here.

I brought my phone in for a screen repair which I was told they could do.. I payed the 260 dollars…read morefor the part and labor then waited for the part to come in, the part finally came in and to their credit they did get the screen replaced but not without causing other issues with the phone. after having the phone back in my possession over a weekend these issues came to light so i called them to let them know. I was told to bring the phone in so they could take a look and fix the issues fast forward two weeks and I get a call that my phone is unfix able it was returned to me in a completely inoperable state a paperweight if you will. I was told that a refund was the best they could do and that they would never touch this kind of phone again as if that was supposed to help me. i am now out a 1000 dollar phone and stuck trying to find a cheap replacement.

From the owner: Connectionz is a locally owned and operated business in Duluth, MN specializing in cell phone…read morerepair. Connectionz has expert technicians on staff to fix your iPhones, smartphones, iPads, tablets and more! Connectionz also has a large variety of refurbished cell phones for sale, as well as the largest selection of cell phone accessories in Northern Minnesota.

Seth was amazingly helpful and knowledgeable! He was able to solve a complicated issue with…read morepatience and professionalism. Thank you!

Pay your employees efficiently & give them more hours. Having one sales associate working puts…read morestress on the workers and customers.

AT&T told me that if I bought the Apple Watch I actually wanted, I'd get another one "free."…read moreProblem was, I didn't want the "free" one. I returned it--only to find out after the fact that by returning it to a store, it would take 7-10 days for them to process it before shipping. Why on earth couldn't they tell me that beforehand? I could've just shipped it myself and saved the delay. In the meantime, I'm stuck paying for service on two Apple Watches--plus two Apple Watch plans--when I only use ONE. I've basically had to pay for the watch I wanted twice. Now AT&T owes me a large credit before I can even adjust my service. The worst part? The sheer incompetence. I've probably dealt with hundreds of employees over the last few weeks, and only TWO were actually helpful. Everyone else seemed completely lost, leaving me to do their job for them. This company used to have my trust, but now I see the truth: the "deals" aren't deals, the service is sloppy, and the frustration is endless. If you value your time, money, and peace of mind, go somewhere else.

They deactivated my husbands phone without our permission. We had to leave for a business trip and…read morewe couldn't figure out why his phone wasn't working. We stopped in Sioux City the agent at that store explained what happened. The manager at the Duluth location was trying to sell us a new phone he jumped the gun and turned service off on our current phone without telling us. When we called back with my phone to ask his about this he lied to us. We left store in Duluth without a new phone yet they were billing us for one without our consent. The lady in Sioux City was very helpful and knowledgeable. After about 45 minutes she was able to turn my husband phone back on however she couldn't remove the charge for the new phone that we never did receive.