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    Metro by T-Mobile

    5.0 (1 review)
    Open 10:00 am - 7:00 pm

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    1 year ago

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    T-Mobile

    T-Mobile

    1.0
    (1 review)

    Sprint to T-Mobile required transition…read more Go to the Allen Park store on the hill instead of this one! 23063 Outer Drive Allen Park MI 48101 The black guy who always seems to be working at all he front desk will intentionally try to swindle you out of your money. I went into the store during Christmas break to find out how to transition from Sprint to T-Mobile. He said that turning in our older model IPhones would give us a $600 dollar credit toward a new iPhone. We said "thank you but we are going to shop around and we will come back if we decided to move forward with T-Mobile". After a few weeks, we came back to the store and a "newer" guy (chubby White guy) was assisting us. As I was explaining the situation to him and letting him know that we had been there before, the black gentleman that had helped us before ran over and started typing on the other employees computer. Then all of a sudden our $600 credit was reduced to $400. The chubby white guy stated that the $600 credit had expired. We went to another T-Mobile store and they told us the $600 credit remained and honored it. Don't go to this store as the integrity of the employees there lacks any honor. The other store mentioned above was extremely helpful and straightforward. The manager of the Hill store should be managing both of these stores.

    From the owner: Visit the T-Mobile store in Allen Park and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 15441 Southfield Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

    iFix Taylor

    iFix Taylor

    1.5
    (15 reviews)

    Best cell phone store in the area, great people, great service, great prices…read moreJR is the man you need to talk to he will take care of you and make sure everything is the way you want before walking out.

    Me and my husband went to fix my phone. Jr came over and was real nice and said he could get me a…read morenew phone and it would be at no cost to us. well that was wrong. so went through the whole ordeal of getting a new phone. We both had androids and I wanted a i phone well that's more. We ordered and found out we were paying for another person on our line. he would take care of it after we got our phones. well we got the phones but we went back to at&t and they said we cant go to another carrier cause we need this straightened up first. They owed us 12 months back pay. so we took the phones unopened back to jr and said we can't get the phones cause we need to get our money back from corporate. He started yelling I will get you your money right now I am corporate. He is not, then the other girl in there starting yelling f this and that. It was awful. i also wanted our money back for the cases and chargers he sold us. we can't use them. we were there over a hour and a half and he said he would get everything straightened out. He lied. He said on your receipt it says no refund only store exchange. I said we want our money . He said what u going to do call the police . I said maybe better business bureau. I was crying and told my husband I'm going to the car. It was so hot in there in 90 degrees outside and no air in there but a fan. then we had to go to verizon store down the street and he was corporate and they took the phones back and we explained the situation and they were very nice. So we had to go back to at&t to put our phones back to them cause he had them transferred before we even had the phones. so now we keep getting a bill from verizon and we never had them. So called corporate and they said we don't owe it. ok thanks and then we get another bill now we have to call again. Verizon was very nice and considerate . But that jr guy and his girl they were awful. they scammed us. Now our phones are so messed up and this has been almost a month now. I would never go there for anything every again. SO be careful. It has cost us so much money and there's nothing they can do about it. I tell you only go to a corporate place for your new phones. After this mess is over with we are going to a corporate place. At&t was so nice and so was verizon. Its this fix it place. we were suppose to leave on vacation and that got messed ups too.

    Metro by T-Mobile - mobilephones - Updated August 2026

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