These guys clearly aren't on commission and the owner of this franchise doesn't care because we…read morewent in at 3:30 wanting to leave with a 17 pro any color by 4:00 and this guy tells us there no way he can open the safe and get us setup in that timeframe. Maybe I'm the slow one because you should be able to have these desired phones available and have the competence to set someone up in a timely manner. We had nothing prohibiting a sale but they had lots of hiccups that they weren't able to get over to help us. I think they should be more snappy with how they approach customer service

They will not answer the phone and have no functioning VM system. Friendly enough in store help.read more

Bad service. Rude employees. Sales is their sole purpose, don't waste your time. Just go to an…read moreactual Verizon store in provo or slc

I recently purchased a new phone at the Heber store. During the process I was offered phone…read moreinsurance and an "upgrade" something that was declined/refused. In the past decade plus I have never accepted these add-on charges on any of my four phone line with Verizon. Surprise an extra $58.66 was added to my line that according to Verizon was the insurance and upgrade fee. And can you believe that in disputing my Verizon bill, it will take 2 to 3 billing cycles to correct? Believe it! Thank you Jen, the polite young lady who assisted me, I don't believe this was an accidental ooops.

Amazing service! Thank you for saving the day/week! They are very knowledgeable and kind.read more

They have fixed all my phones. I came in from park city, and was happy I did! Reasonably priced and…read moregreat service! Pretty quick too.

I have to answer to some reviews We have amazing reviews…read morebut once in a while we have customer that are offensive and insult us Sometimes for as little as Charging for a $5 SIM card because the SIM cards are in the inventory. They are being unreasonable I don't know if it's COVID or stress We treat every body with respect We go the xtra mile and we strive for excellence When somebody insult us then is difficult We are friendly, professional and Very good people, we know Austin My Retail Sales Consultant is such a nice guy and I follow him on being nice I am direct with people but I am nice

I just needed to switch a number over to a family plan instead a prepaid plan. The guy that helped…read moreme sent me to call customer service and then customer service had me go back to the store. He had me get a new phone number and told me I could try to switch my old number back if I called customer service but it probably wouldn't work. I drove all the way to Orem to get help and the guy at the Orem store helped me switch to my old number within 5 minutes. I shouldn't have to drive 30 minutes to a different store to get the help that I need. So frustrating!

The manager and the worker there are very unhelpful recommended that we tried a different service…read morerather than AT&T. They said that the service there wasn't very good wasn't helpful for me to set up an account for data for a bunch of cameras for commercial buildings, which would've been a very large account. The guy was smug and kind of rude and arrogant. The guy has his hair slick back. I think she's funny and condescending will never return to this location. Recommend to go to Salt Lake City.

Run, do not walk from this store!! Terrible experience!! The sales representative added a phone…read moreline to our account without our consent or knowledge. The sales representative told us we would receive a $100 gift card for each phone line in our family account. Our actual monthly bill is higher than what was estimated to us. The sales representative was apparently fired shortly after we purchased our family plan. Sales people at the store were nice but unable to resolve the problems. We were told the district manager would call us to help resolve the issues, but he never called. This is apparently a franchise store. AT&T should do a better job of allowing a franchise like this to do business on their behalf. A VERY disappointing and frustrating experience!!!

Terrible experience at the Kimball Junction AT&T store. The store representative added an…read moreadditional phone line on to our account without our knowledge. In addition, the store representative told us we would receive a $100 gift card for each phone line in our family plan. We never received the gift cards. In trying to resolve the above differences as well as billing differences between what was quoted to us vs what we were charged, we were told the district manager would call us. The district manager did not call us in spite of us calling several times and leaving messages. I would not recommend doing business with this location. This is apparently a franchise store, not a corporate AT&T store.

Trevor Rose and his team are smart and do what is best for you!!!…read more it's worth traveling to Park City to "get it done right"!

Have you ever gone to Best Buy and you almost feel like you're sort of interrupting? I'll try not…read moreto be too boring: - I went to go buy a keyboard and mouse, and didn't know where they were. I walked into the door and they were four guys huddled around the reception post just inside the door. I looked at them, they looked at me, they went back to talking, then remembered they were supposed to say hello... Lol - they said hello I said where the mouse's and the keyboards and he courteously said they're back in the back. I'll be right there, I said I didn't really need any help yet but thank you. - I went back there found a keyboard with a trackpad built into it up to the front and what seemed like another interruption, I asked the guy if this would fill my needs. - Turned out it wouldn't so I asked if there was another type of mouse with a track feature like a magic mouse. - he proceeded towards the keyboard area, no words were spoken yet - Thinking that we had a communication gap, I asked again if he knew of any mouse with a trackpad feature on it that didn't cost $89 like a magic mouse and he sort of made a noise that sounded like no - we continue to poke around in that area, unable to find an insignia or other keyboard and mouse that would mimic the magic types of Apple, so I acquiesced and asked if I could buy a magic mouse and keyboard. - he opened the locked cabinets, pulled out the items and handed them to me Anyway, it was in fact, timely and thorough customer service, but I'm not sure what it is these days with the kids they just don't talk, I want them to engage Better with the customer... And I want Best Buy to succeed because we need them in the community. Anyway, the boomer in me would like us all to mimic the customer service of old... Lol Signed, Conscientious boomer

This store seems severely understaffed. The staff that is present seem very inexperienced and have…read morea hard time dealing with customers. This is understandable given the current labor shortage. However, the store itself has a few issues. Many basic items are not in stock. The floor is also very disorganized, with cardboard boxes and packaging all over the place, as well as merchandise falling over or on the floor. Products also aren't sorted in any seemingly logical way. Things in the same category are spread throughout the store and on shelves where they shouldn't belong. Basically, this store seems extremely poorly managed and noticeably understaffed.

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!