Panicked when I woke to a phone that said "corrupt" and the only way to fix was to reset to factory…read moresettings. I was very concerned that I would lose everything I had on/in the phone so took it to the Verizon Store. Mital very calmly looked at it, reset it for me and restored everything in a shirt amount of time. Even though I was not purchasing anything she never acted like I was inconveniencing her, rather took her time to be sure I was OK with what she had done Highly recommend for this excellent customer service!!

Had the best experience at the Verizon store in Lockport. The sales lady was extremely helpful and…read moretransferred all my family's phones from At&T to Verizon. They had specials of free phones with trade ins and IPad and watch with purchase. I walked out of AT&T because they wouldn't help me with a problem with an older phone so I asked to trade it in and they had no offers. The lady at AT&T was rude and didn't care to have my business.

Manager at this store, Carter, could not have been a more abrasive, inhumane individual. Been to…read morethe store 3 times, support gentleman very kind, helpful, and a nice human being. I would highly suggest not going to this store AT ALL. Save yourself the hassle and waste of time when the manager is there - this might be the second negative review I've given in the past 20 years, it/she was just that bad.

I received great customer service in the store. Unfortunately, my overall experience was completely…read moreunsatisfactory. I purchased two Apple Watches and two cellular plans. I was told I would receive my watches the following day. They didn't come the following day and I followed up with the store. They couldn't help. On Monday, I received one watch. The second watch tracking information says it hasn't been received by (UPS). I went back to the store today. The salesman was friendly, however, I didn't get the issue resolved. You have to go through Customer Service, the store doesn't help at all. Customer Service wouldn't let me cancel the second watch, even though they can't give me a shipment date or arrival date. I'll be contacting the better business bureau as this type of service is completely unacceptable. Not being given an estimated delivery date after you were told an exact date, then not being able to cancel the item..... a complete falsification. Extremely dissatisfied and do not recommend. I would go to Verizon.

This is the worst phone repair shop EVER! I brought my phone in to get the front screen replaced…read more When I returned to pick it up, the guy told me that the screen he had didn't work for Verizon phones. He said that he would be able to get a screen the next day. As he handed me my phone, he informed me that the back screen cracked when he started to remove the front screen. He told me that he would order both front and back and replace them both the next day. I waited all day for him to call when the screens came in, and then decided to go there. When my husband and I got there, he said he had the screens and that I could pick it up in 2 hours we decided to wait. My phone has never worked right since, and the back cracked within a day. I live in Tennessee, so I can't do anything about this until I am back in Illinois. No one answers or returns calls! He changed me $150 for a repair that ruined my phone! I also noticed that he chipped a part of my camera light meter which effects my phone's ability to adjust the brightness of my screen!

Go here if you want to be robbed. Scammers and unprofessional customer service. Phone worked when i…read morewent in for a new screen and was told they can fix it in a few hours. 2 days later i was a told my phone was ready but i needed a new phone from them. Scammers. Stay Away.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.

I filed a claim and they only fix one of the issues that were a result of the Phone being dropped…read moreand I was told to go file another claim. Terrible. Thanks for the response. I did show the vibration issue to the technician when I dropped off the phone, and he mentioned that he thought it could be related to the camera. I also followed up specifically to ask if the vibration issue had been taken care of. When I picked up the phone, unfortunately, the vibration issue was still not repaired. Both technicians made it sound like repairing or replacing the vibration motor may be a more involved repair. If that's the case, maybe the phone needs to be replaced, or the necessary part needs to be ordered. I'm happy to bring it back in. Just to clarify, the screen was never cracked on this phone. The phone was dropped, and it appears the impact dislodged or damaged multiple internal components. I'd just like to make sure all of the issues caused by the drop are addressed.

Micah gave exceptional customer service. Professional and very knowledgeable about service and…read moreproduct. A 1 service

Now THIS is service…read more This location, and the brown haired man who who worked 4.28.10 around 3:45 saved my cell phone sanity. After going to the Bolingbrook location for the second time this week and being given absolutely worthless P.o.S. instruction and advice, I headed over the Romeoville location to fix the software glitch on my Blackberry that disabled it from doing anything, not even able to turn it off and on. Anyway, I was fuming when I came in. Like literally, I was a mutha f*cking fire breathing dragon and the young man behind the desk was quick to sense my fire and calm me by taking my godforsaken Blackberry away from me before it literally combusted through sensing my hate for Verizon. The man ended up fixing my phone in less than 5 minutes without losing any of my precious photos, contacts, etc when the garbage Bolingbrook location told me I'd need to drive all the way here to get a new phone and lose all my upgrade purchases. The man was able to plug my phone itno some miracle machine and totally reset it without losing any of my info or upgrades, and at the same time avoiding my major meltdown. Even though this place is 20 miles from my house, I'd gladly drive here for better, smarter, and more efficient service than the Bolingbrook location.

They do repair repairs without calling you like I took my phone in to get their screen repaired…read morebecause I was looking for a quote and they end up doing the work without calling me for without me authorizing anything like if this was a mechanic, they would call me back to find out we want to do this and this and this, but rather they just did it and charged me for it

They installed a new battery in an iPhone 11 that Best Buy was unable to complete…read more CPR has earned my future phone and computer business.

I needed a battery that no longer held a charge replaced on an apple ipad6. It took a bit for the…read morebattery to come in, but once they got it, the repair was done by the next morning! My ipad 6 now works great, the price was more than fair- cheaper than I could have done it! Not to mention They had the knowledge to actually do the repair properly ! I was very impressed & will use them again if needed & recommend them to all my friends!!

Jay is awesome, always willing to help with any technology topic you can think of. :-). Very fair…read moreand courteous assistance to make sure you are making the right decision. Jay is willing to take a look at your issue at hand and before charging you anything for his time or parts. Highly recommended for your mobile and Mac issues!

I found Lockport Computer Service on the internet. Mike Meyers was great - knowledgeable,…read moreprofessional and courteous. I took my computer in and had it back 24 hours later. He fixed all the problems as well as explained them. He was very prompt and very efficient and his work was fantastic. The cost very reasonable and fair. It was a pleasure to do business with him and I cannot recommend him highly enough! Definitely five stars here. Tom W. June 12, 2018

I have been dealing with Mike Meyers of Lockport Computer Services for 15 years. Mike has served…read morethe needs of my pharmacy until I retired in June 2011 and now my personal needs during and since then. I drive 50 miles round trip to take my pc and laptop to Mike. I just brought my pc in because my daughter tried to check in online and told me something was wrong as it needed cleaning, had malware which I could not remove because I was unable to download spybot. I just got it back and it is lightning fast and works really well. He also added CCleaner which keeps my computer clean and secure. Mike's work is impeccable and the price is very fair. Give Mike a chance for your next computer needs. You will be very glad that you did. HIGHLY RECOMMENDED! (p.s. the telephone number is a cell phone, so if you have an emergency, send Mike an urgent text and he will get right back to you.)