Didn't even get greeted at the door. Made me wait 20 mins to proceed to ask me what I needed and…read morethen didn't have what I needed. A joke and waste of my time.

I wish I could give with store a negative amount of stars. My experience was laughable at how bad…read moreit was. All they do is LIE LIE LIE, and tell you you're the problem for calling them out and threaten you with law enforcement. RUN AWAY, go to a CORPORATE T-mobile store NEVER go to these Authorized Retail stores. I have never written a bad review for any business in my life I just cut my loses and move on, but this experience was unique. Detailed Experience if interested: I picked this store as the store to have my replacement phone sent to, I attempted to pick it up twice after being notified through text it arrived at the store. Both times I was told they didn't have the phone however before being told they did not have the phone in their possession both times I was asked why I needed a new phone. The second time after the associate came from the back stating she didn't have the phone she told me I needed to file an insurance claim instead of a warranty claim. How would she know the kind of claim if she does not have the phone. At that point I went home, called t-mobile, they confirmed the store received the phone ten days prior. I returned to the store the associate straight away told me we already told you we dont have the phone. At this point I am frustrated I did raise my voice but never called them out of name or used profanity, they lied straight to my face three times. I told her they indeed did have the phone I called t-mobile they confirmed it was received by their associate. At this point I can see in her face shes shocked I have the information. She tells me she will not argue with me I told her to call t-mobile then if she doesnt wish to speak to me as that is what the t-mobile rep advised to do over the phone when I called. She stated she will not be calling t-mobile and will she is going to call her manager Zach to remove us from the store. I told her to go ahead and call him. The other associate then comes from the back we attempt to talk to her she said she will not talk to us or give us information. She then states they well call the police and states she and her coworker will stay in the back until we leave the store leaving her other customer she was attending there at the counter. More customers walk in so we decide to step outside the store so the other customers can be attended as this is not their fault. I call t-mobile and am on hold when the police arrive they ask be to explain the situation the officer is confused, they then go in to speak to the associates. The t-mobile rep answers the call and I explain the situation the rep is baffled as to what I am explaining. The rep puts me on hold to try and figure out the next appropriate steps. The officers then come out of the store the officers attempt to have the associates give them the phone, they then lie to the officers and say that their manager is the only one allowed to open the safe, when they had opened it earlier that day. However, I knew law enforcement wouldn't be able to obtain the phone either way due to policies. All these people do is LIE LIE LIE. The officers left didn't even trespass us, had I actually been violent or threatening to their associates they would have at least told us we can never return or we are trespassed. This was the worst experience in my life with any type of business or service. I know it is not T-mobiles fault as this is an authorized retail store. and everyone from T-mobile corporate was very helpful and kind.

The girl that helped me with my phone bill completely screwed me i came in looking to do a trade…read morein. She said yes you'll get the new 17 for free with this trade and my boyfriend would get 600 dollars off of his 17 pro max for the trade. I don't know how but she completely forgot the TRADE IN part now i'm paying 450 dollars because she didn't do her job right after we asked for the trade in a million times. At&t is honestly the worst carrier i will be switching over this is actually so ridiculous.

came to the store to upgrade a phone. Monica was very helpful. she communicated well and assisted…read morewith an account issue. the Manager on duty went above and beyond what was required. I appreciate both of them and the service I received.

The past week, my husband and I strugged with the idea of breaking our contract with T-Mobile, and…read morepaying a $400 cancellation fee because of the horrible service they provided. We were told by multiple friends and family members about the great service provided by Verizon, so we decided to see what it was all about. We stopped at this location on a whim after dinner, and we were pleasantly suprised with the packages, phones, and service coverage. We were greeted by a Sales Rep named Rich Malone. He spent nearly 2 hours explaining our different options for family plans, texting, and all the data options. We were also suprised to learn that Verizon has home phone service for $20/month. The entire time we spent in the store, Rich was attentive, knowledgeable, and very patient despite my hesitance to cancel our contract with our current carrier. After much discussion, we decided to switch! We walked out with two iphones, and home phone service for much less than T-Mobile and Comcast were charging us for those services. The service we received from Rich was superior, and we are looking forward to the same in return from Verizon Wireless.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

I go here for my phone screen replacement z they install and will assist if it wasn't done right…read more Very competitive prices as well!

They replaced my iPhone battery twice. The second time was November (it's currently mid-March and…read moreI've had issues since January) it's already gone bad. First time in November of 2024 I got the extended battery and didn't notice a difference. This time the standard. They said on this replacement the battery had swollen which is why it wouldn't hold a charge. And I can feel this one get warm too. Spend the couple extra bucks and just have Apple do it.

The customer service at this location is awful. I was told it is walkin only and i live 1 1/2 hours…read moreaway so i go in at 4p and was told they couldn't do it that day i would have to bring it back. I am stuck coming to this because they are the only one with the parts for my phone. I call the next day and they say well they are backed up but if i have it there by 4p they will have time to fix it. I got there about 1 pm and i told them i would be waiting in my car since im not familiar with the area and they will have my phone. They didn't get done with it til nearly 5p. I will never go back to this place again.

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.