I'm very grateful for the team here. Oscar, Victor, and Brad were incredibly helpful to my mom and…read moreI that were struggling to switch from AT&T to Verizon- but we know we made the right choice by how knowledgeable and courteous they all were. We had a lot of questions and confusing steps we needed to be walked through but they checked off all our boxes. I can't thank yall enough!

ZERO stars! Avoid this store at all costs! They want to move product. They do not have "customer…read moreservice" in their vocabulary. It's about their sales, not your needs. Bo at this store forced a tablet on me last year, under the guise of it being a free promotional gift. What he did not say is Verizon would proceed to charge me each month, while having me signed up to a contract. For a device I did not request, did not want, and do not use. It's like the eighth circle of hell trying to get out of this thing. No one at the store takes responsibility. Then you've got calls to Verizon customer service. Hold times of 10 minutes plus to get an agent. Who knows how long the wait time truly is. I hang up at the 10 minute mark. I'm in the market for a new phone and I would never return here ever! I've just got to get rid of the "gift" I'm paying for first. AVOID.

DO NOT GO HERE. The employees are EXTREMELY rude and TERRIBLY unhelpful. I have quite literally…read morenever written a business a bad review, or even reviews in general, but the experience I and my mother had here was truly abysmal. The woman who was "helping" me must've hit her head before she sat down with me, because she was the least helpful and least informed person I have ever dealt with, while somehow still being condescending. ALSO! PSA! This location is just a T-mobile DEALER, so not even a true location, and therefore are just after your money. Go to the T-mobile location on Lien Road to actually solve your problems.

The employees at this store are incredibly rude and offer inconsistent information. I have been…read moretrying to cancel and return my WiFi equipment. The first stop at the store I had to wait while they finished their conversation with their friends (they said aloud that they had to go work for a minute) today was the second time and I brought everything they told me on the first visit. The employee today was dreadful. I didn't realize they were not open yet, the lights were on, door unlocked. I waited patiently at the counter. She came out from the back room and was very upset that I was in the store. She told me they didn't open for 6 minutes and I needed to get out. I asked if it would be ok to just wait at the counter as I have a bad ankle and am trying to not walk more than necessary. She said no because I shouldn't have even come in. She did let me leave the router and shipping stuff on the counter. I stepped outside. I didn't have a phone or watch on me, so no way to tell time. After what seemed like more than enough time, I opened the door and asked if it was 10 yet. She rolled her eyes and looked back down at her phone. I waited longer. Again opened and asked and she said, yes it has been for a while. Apparently letting me know would have been way too much work. I returned to the counter and she informed me that they do not take the WiFi equipment back and I needed to go to UPS. I asked why I was told to bring it here on my last visit and she told me I had probably talked to her manager, but she doesn't take equipment back. I had a question on what all needed to be returned and she told me she also did not handle that. When I got back to my car it was 10:07. She made me stand outside past when the store opened only to tell me she wouldn't help me. She could have told me that before making me stand outside. I would NOT recommend going to this store. I doubt they ever actually assist customers.

Horrific customer service and outright lies. Salespeople make promises that ATT doesn't keep…read more Reliability stinks. Double billing errors are numerous. You can devote days trying to get errors corrected. ATT doesn't deserve our business. NOT RECOMMENDED.

Has to be one of the worst customer experiences. I've been twice, no one even came up to me for 30…read moreminutes. The weird woman working there picks her clients and it's about an hour per client. never go here. Do it online

Actually the guy in the photo messed up my families entire account somehow. It took weeks to one…read moreday figure out why our bills were not accurate. Several months passed and when I finally got around to stopping by the office I was told that that employee screwed up a whole bunch of stuff and had been fired months ago. Finally, I believe, around 2 years of completely losing my mind about how much money we were being overcharged someone eventually realized the mistake and in the end we were still TSOL. I can't remember how many years we've been with this company, but when we first got into their service, I was still working for their parent company (TDS TELECOM used to be a parent company, I'm not sure if they still have any affiliation) and at that time it was free, as a benefit package with my job. That was 2006. If T mobile didn't suck so bad they'd be an option. Verizon, same thing. Now that I think about it, and can't think of any other companies, I'm recollecting the cold hard reality that my actual immediate home address is in a strange dead zone. Meaning that US Cellular was the one service that my house could get a decent signal. That was years ago, but the two neighbors that I recently spoke to about this issue told me they too were stuck inside the US Cellular web network because of that same problem. I wanted to delete my review, since I now pretty much despise Yelp. I'm systematically trying to delete every single one of my reviews but it takes more time to get rid of them than it did to write them in the first place. Well, not really but it's a damn pain.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our…read moreservice. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage.

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

Been a rocky start for T-Mobile. I sure miss US Cellular. Not happy with the service and store help.read more

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The people that work at this store are so helpful. I have experienced great customer service from…read moremany of them, including two Ryans. Aside from being friendly and professional, they do what they can to make sure you leave happy.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.