I bought my daughter a new Apple Watch had nothing but issues dealing with Customer Service over…read morethe phone from corporate AT&T. I walked into this authorized service provider and Josh helped me took us about an hour and a half to get through it. He was amazing without his help. I probably would've had a mental breakdown. This guy is amazing hands-down if you ever need to purchase a new cell phone, you need to come see Josh.

Scheduled an appointment in advance to get my parents switched from Android to Apple…read more Worked with Zaiden to do the number transfer and new service creation and adding the service to my account. Literally took no time at all. Even figured out a way to take my parents' old devices as trade-ins and got a bill credit etc. It literally made my parents' day to get their new devices and work with someone who took the time to explain everything and transfer all of their data from one phone to another. All in all we were in there for about 2 hours and from start to finish, it was one of the best experiences I've had in a phone store, ever and the same goes for my parents.

I called and got a quote about some repairs (replacing the screen and LCD array), asked about…read moreappointment vs walk-in. I walked in, dropped off my phone, and picked it up a few hours later. It was only when I was picking it up that they told me that my iPhone would flag the parts they used as being a problem, but that I could just ignore the flags. They did not tell me that I would no longer be able to monitor my battery health. They did not tell me that the replaced screen would have poorer quality. I was irritated that they didn't disclose that until the work was done, but was willing to live with it. I immediately noticed the change in image quality, but I didn't have time to bring it up. I took my phone home... and hours later, there was an apparent defect. There was a single line of pink, glowing vertically across the face of the screen. It came and went... I restarted my phone, but that didn't make a difference. I had to go out of town for work, but planned to bring it back as soon as I was back in town. Unfortunately, less than 48 hours after the repair, my phone began to become less and less usable. One of the corners showed a 1x0.5 inch area of randomly colored screen. The right-most side of the entire screen was completely black, gradually lightening towards the left side. I took it back in and immediately got a prickly response, with them stating that that was clearly damage (and thus, not covered by their warranty). I was flabbergasted, as I started having issues only a few hours after their repairs were completed. I hadn't dropped my phone or done anything that might cause damage. I'd paid ~$250, spent significant time getting it repaired, been accused of damaging my phone, and my phone was now less usable than it had been with the original damage. They consulted with someone elsewhere and begrudgingly told me that they'd replace it again under warranty, despite the fact that "it's clearly damage." They replaced the screen and LCD array. It's been fine since, though the image quality is still significantly lacking. It feels crappy to fork out the money for repairs that feel subpar. It feels crappy to have people strongly imply that you're dishonest and taking advantage of their warranty. It feels crappy to have information about the repairs withheld until they've been completed. I'm glad I can squeeze another year out of my phone, but I won't be back and I won't be recommending this business to anyone.

Cleaned my clogged charger port in about 2 minutes and didn't even charge me for the service…read more Extremely friendly staff. Highly recommended.

We have been having issues with auto-pay online, so we walked into the store for help. Ethan…read morepleasantly greeted us with a smile and listened to our technical challenges. He was so very helpful and solved our problems thoroughly with such patience and kindness. My husband says hands down the best Verizon employee we have worked with yet. Thank you Ethan!

These people are incredibly helpful! There was only one person working and he gave us expectations…read moreon when he would be able to assist us. So we left and he texted us when he was available. When we returned he had everything set up. We were able to trade in our phones with ease. Felt welcomed and had a good experience.

I dropped my iPhone in a parking lot and the screen shattered. With my schedule, I wasn't going to…read morebe able to get it fixed by Apple for a week and for $325 (before tax). Instead, I went to Fixitpro and they fixed my phone in just 30 minutes and charged less than Apple. Great experience. Would recommend.

I just called the other day to find out a quote to get my (high end 8 year old) iPad battery…read morereplaced. They told me that bc it's an expensive repair, it's not worth replacing & advised for the price to just buy a newer iPad. Being honest like this, they don't make any $, & I greatly appreciate their honesty. A while back I got an iPhone battery replaced. Price was inexpensive & very adorable. I wanted an extended battery & this place specially ordered it for me upon my request, & they got it in really quickly too. It's a really good quality battery & I've had no issues. Customer service here is amazing.

Needed a mini fuse for my truck and it was the 4:30 rush hour this getting to an auto parts store…read morewas going to be difficult. Batteries Plus was close so decided to see if they might have a replacement fuse. I drove up they weren't very busy and yes they had the replacement fuse I needed. They even had a multi pack of different amp mini fuses which I decided to buy and put in my truck in case this happened again. Service was quick and easy and I was in and out in a few minutes.

I took my iPhone in to get a new battery. It took about an hour and everything was great. After a…read morecouple of hours I noticed the phone kept randomly shutting down and restarting. I called and explained the situation and was told to bring it back and they would take a look. Turned out one of the cables inside the iPhone was damaged and needed to be replaced. They replaced the damaged cable at no additional cost.

I always receive the best service here with a smile. Additionally, they are very efficient and…read morerapidly move the line if there is one. However, fortunately most of the time there is no line or it's very short.

Have always had a great experience at this store! Everyone is super welcoming and quick to help…read more Love that it's so close to my home in Columbia Village!

No real happy the replace the back glass on my iPhone I was ok with the failure to communicate with…read moreme on status unless I called or showed up to check on it. Was willing to let that go as he was really friendly and apologetic. less than a week later the back glass they installed shattered with no impact at all not real sure that with the cost of 225.00 if it is a workmanship or a quality issue. Really frustrating.

Was intending on walking into another idevice fixing company and happened to be on the wrong…read morestreet. Im glad I had the mixup! Josh did a great job of taking care of fixing the charge port and button on my mom's iPad. I'm familiar with the process but just didn't have time. I'm glad I entrusted it to him! Great job!

Called to see if notary services available. Told them I would be there in 15 min…read more We got there and he left early.

I came in with a tricky (to me) return, that I'd been struggling with. Molly knew exactly how to…read morehandle the issue and was incredibly nice on top of having the expertise! Thank you Molly!