I typed this review some time ago and hesitated on whether or not I would post it. Specifically…read morebecause I was curious in working at apple for a side job but I have to always be honest about my experiences. Just like a game of spades after a few good hands your destined for something bad. My luck with the apple store is truly not any different at all. About 2 years ago I had a really terrible experience that was ultimately handled positively. From that point I've had consistently positive experiences with apple. Well that was until this month. On October 1, 2022 I came into the apple store looking to get my horribly cracked phone repaired. I came in at approximately 6:25 without an appointment. Lucky for me they were able to get me in for an appointment for 7:35. I was told to come up to the front and remind them so that they don't forget about me. Context my phone was cracked on the front and back so I was pretty confident they would probably have to repair my phone. Update they ran diagnostics and determined my phone would need to be replaced. They gave me a replacement phone. The person I worked with literally just handed me the phone and said I was all set and walked off. I started to try and enter my information and then quickly discovered that the phone was locked. It took was truly felt like forever for them to figure out what the passcode was. I know what you're probably wondering well surely they went ahead and activated the phone for you but of course they didn't. I had to leave and go upstairs to T-Mobile for them to activate my phone. When I got upstairs they weren't able to activate the phone. We contacted several customer service support agents with no luck at all. Only for T-Mobile to tell me that apple gave me a lock device. At this point I needed to go back downstairs to the Apple Store where I would wait even longer only for them to give me a new loaner. At this point the phone was unlocked so that was a plus the negative is that it took them so long I couldn't go to T-Mobile to get it activated. So after several hours later and a couple phones later I left with a device that didn't work for certain but eventually it would. Yay me.

We are an Apple family, that's a good thing an d a bad thing only because Apple is not cheap…read more During Covid we needed to buy our daughter a computer for school. We priced them out online and of course they get you with updates. We didn't realize till the following day they charged us $100 more than online. But by the time we could go back the online price changed so we didn't get the match price. My only suggestion is if you see a price online print it and bring it with you. Now Covid changes : Temp checks b4 entering & covid rules 2 keep everyone safe. But while You wait 2 enter not much social distancing in front of the store

came in today 4/24/26 around 4pm had a wonderful experience with both employees working at the time…read moresuper friendly and so sooooo friendly i truly appreciate there help throughout the process and being so wonderful and easy to understand truly made the process so easy and can't thank them enough for both being so transparent and welcoming

Worst customer service in six decades on this planet. Rude, arrogant, unhelpful, even hostile. Of…read moreno help whatsoever in resolving an issue with their parent company. Stay as far away as humanly possible. You will leave the store with nothing more than a bad taste in your mouth and despair over the decline of the human race. ​​

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

I had taken my Laptop to Best Buy where I bought it. It is 6 1/2 years old. The geek squad took a…read morelook at it and told me that when I updated my drivers, I permanently defeated the ability for any audio on my computer. Also, the battery was dying and it's very difficult to get a new battery for a computer this old. I started searching to see if I could get a second opinion and I found Nerdchickk. We texted back-and-forth and she offered to come to the house to take a look at it. She worked on it for 2 1/2 hours trying to change the drivers she charged me $80 and she said there's nothing really that I could do. She told me that I could trade in my computer and get more money. So I'm going to bring her back just to upload all the information from my laptop to a thumb drive [because I don't trust myself to do it] and I'm willing to pay her to do it, because I feel she is very competent. She was honest and she knows her stuff.

So convenient. No lugging the desk top around. The nerdchikk was no nerd and fix was very…read morereasonable.

This is the best phone store in Lockport. Their prices are fair and the service is excellent!!…read more Their rep Joseph is knowledgeable and provides stellar customer service.

Thank you for this excellent service. I went to the company to repair my laptop. Unfortunately, the…read moreengineer told me that he could not repair it because the problem is in the minor. And when searching for another place. My friend guided me to go to the FBF store. I did not expect at the beginning that my device was fixed because the shop was very small. This proves that the shops are not large. But whoever works with it. My device has been fixed within 5 days and did not cost me more than $ 190. I really thank you for this service. And I thank the engineer Jimmy for his gentle words. It is worth 10 stars. It deserves confidence

The Technician was Brilliant, Efficient and Knowledgeable in Phone repair. His prices were very…read morereasonable, The Technician was kind They also offer "like new" phones for sale. He brought my broken smashed and water damaged phone back to life, as if her were a surgeon...He took the stress away from worry..I'm so excited to have him as my Go To Guy! This business is a blessing to those on a budget..I sincerely recommend his work on Elmwood Ave. in Buffalo. He save all my data, including priceless pictures...His advise to back up my phone was just what i needed, without making me feel like a dumdum.... Bring your electronics to FBF Laptop and Phone Company...Our Community is Proud of this business.... I am so very grateful for his service!! Thank you my friend!!! May you have a blessed day, thank you for your service!! Call them at 716-331-3222, located at 104 Elmwood Ave Buffalo NY...Sincerely Janene G....!!

Quick and efficient. Always in and out and they're super helpful. Definitely a good one to go to if…read moreyou want to be in and out.

Best UPS around Staff are hands down the best!…read more Always helpful, friendly & efficient. Great customer service isn't always easy to find nowadays & I always have great interactions at Lkpt UPS.

Short lines, if any, with friendly staff always willing to help and explain shipping costs, box…read moresizing, and packaging. Had them pack and ship a desktop across the country, it was well wrapped and received perfectly protected with no damage. Have always had a positive experience. Owner is very friendly. Highly recommend.

Unfortunately, I have consistently had unpleasant experiences at this location. The staff are often…read morenot very friendly or welcoming, and I have found the customer service disappointing.