Courteous and very helpful! They ordered and replaced my camera in maybe 20 minutes once the part…read morearrived. And, when the new camera failed they replaced it again right away!

Changed my batteries, repaired screens and charging port. Affordable and good service…read more It is a little hard to find. Go in the store on the left side of the listed address and you will see a cell phone work bench.

Went into store to have phone fixed fix the phone was very happy decided to do an upgrade did the…read moreupgrade I have five phones on my plan and pay over $500 a month and have been a customer for 30 plus years and at the end they have the absolute nerve to say it'll be $59.99 because they copied everything over for me on to the new phone a $1,300 phone and I have to pay to have it transferred over and they don't say anything until I'm ready to walk out of the store and then charge me $60 I will never deal with this again if Verizon doesn't make this right I will be leaving Verizon and getting a new service the girl Lexi when I asked her if I could talk to the store manager said she wasn't there and couldn't call her what kind of service is this for customers I suggest everybody go get service elsewhere

Limited selection and capabilities here. I asked if they could demo the models so I could check the…read morespeaker volumes for a hearing impaired person and they could not. Also when I wanted to send an item back to Verizon ( which I had bought online and was delivered) they told me to mail it from home or drive to Dover and turn it in. When I asked if they could call the Dover store and see if I could actually demo their models on site they only had access to a voice mail. So some of these issues are Verizon issues, not the polite rep who courteously offered NO help. Just a useless trip but very cordial.

I needed help switching my old phone to my new phone and with a couple other things. Kevin and…read moreDestiny are exceptionally brilliant and kind. Such great customer service skills, it is the most comfortable. I have felt at a tech store in many many years. I really would like them to be recognized by their management. I was greatly discouraged that during the month of December I am not able to fill out at this Corporate store a review for the staff's behalf because I feel that they deserve the recognition they went on above to help me and I'm grateful For some reason when I asked about a survey, I was told that the month of December they don't do that: whoever they is, very disappointed from AT&T to not allow their employees to be recognized, especially at a time when they are helping so many people that are purchasing new devices for the holidays. Regardless five star service for me from Kevin and Destiney at that Store.

Horrible service. Made an appointment online, but they asked us to push it back a little which was…read morefine. I did not realize I would have to wait in the store over an hour because the people in the store were too busy chatting up the people who were already getting help. It's not a large store, I could hear they were not even talking to them about phones. When they checked me in they did not ask me what I was there for. So when someone finally got to me, they didn't even have the phone that I wanted to upgrade there. So I wasted an hour of my life when could've been going to another store who had what I needed. This could've been fixed with a simple what are you here for question when they checked me in, which is what every other store does. I do not recommend going here, and if this is your only option bring something to entertain yourself because they have no sense of urgency.

I never thought I would write a good review about a Verizon store because in the past I have gotten…read moreterrible service, including when I bought my current phone there in 2022. However, Cadi and Mason were both extremely helpful and pleasant with me in helping me order a new screen for my apple phone and then putting it on. I hope this is a new trend at Verizon retailers because it's been nothing but bad in the past. Bette, Lewes

On Wednesday, August 12, I had the misfortune of being referred to the Victra Verizon Store in…read moreLewes, Delaware, for assistance with transferring my cell service to Verizon. Upon entering the store, the male representatives were occupied assisting other customers, while the available female representative barely acknowledged me. I explained that I had been referred by another Verizon representative who had attempted to assist me by telephone. Rather than reviewing the notes or making an effort to understand the situation, the Victra representative immediately presented one objection after another, stating, "You will need to pay $30, regardless of what the other agent said," and that it would take 24-48 hours for my phone to be unlocked or I would need to purchase another phone. Rather than continue an unproductive interaction, I left the store, contacted my previous cell provider to verify that the transfer had been completed, and proceeded to the Verizon location in Rehoboth Beach. My experience there was completely different. Alex of TCC welcomed me warmly, explained that he would assist me as soon as he finished helping another customer, and then provided exceptional customer service. He took the time to troubleshoot the issue, remained patient and professional, and ensured that my service was fully activated before allowing me to leave the store. I also want to recognize the Verizon telephone representative I initially spoke with, who followed up with me the following day to ensure that my phone service had been successfully activated. That follow-through was greatly appreciated. Alex and the telephone representative demonstrated what genuine customer care looks like--professionalism, patience, accountability, and a sincere commitment to resolving the customer's issue. Although my initial experience at the Victra store was extremely disappointing, the exceptional service I received from Alex and the telephone representative restored my confidence in Verizon's commitment to its customers.

Quick, fair price, what else could you want. Don't count on 10AM on the dot though (especially pin…read moreMondays) LOL

I can't say enough about the high level of service here! Furkan assured me by phone that they did…read morehave my iPhone 11 battery in stock and could install it in about 20 minutes for a very reasonable price. So I headed over there and it was all true, except it actually took less than 10 minutes! Friendly, fast and professional. I will definitely return for any smartphone repair needs.

I can't say enough good things about the folks that own and operate Delaware PC Services. My wife…read moreand I are traveling through the area and we stopped in as a walk-in customer to address a cable problem we were having with our Starlink system. 10 minutes later we were out the door with the problem solved. You will not find nicer or more efficient or effective people. You cannot beat their prices. While I was there, I surveyed the range of services they offer. There's nothing they can't do related to a computer whether it's hardware repair repairs, software installations, virus removal, etc. I highly recommend Delaware PC services.

This is the second time that the people at Delaware PC services helped me out and I am just as…read morehappy now as I was the first time we went to them. No "BS" talk, all business and get it done, my kind of place. Laptop is working great again. Thank you Delaware PC

My iPhone died all of a sudden and bought a new phone. I decided to revive the old one and did a…read moresearch and found this place. Dropped off the phone at the window, technician provided me with a quote and time duration to replace the battery. An hour later, my old phone is alive again! Reasonably priced and good service

Recorded message 8/14/2021 says they're permanently closed…read more Still researching alternatives. There are other cell phone battery replacement places in the area, but at this time, I don't have another to recommend.