Xfinity is just way too much money. They don't care if you have been a customer for over 30 years…read more They won't do anything to give you a break on the bill. My advice is to shop around.

They can start by not ripping off 40 year customers with their bogus promotions they won't stand…read morebehind. They don't stand behind the misinformation their employees give to customers and the total lack of any kind of customer service. You can't even speak to a human being that can actually help you. The agents in store are clueless and promise things that the company doesn't honor. Disgraceful.

On August 11, I went to the Xfinity store in the Tanger Outlet, Rt.1, Rehoboth Beach, DE. I wanted…read moreto pay my bill and had questions about my long time service. The agent who served me was named Rob. Rob was knowledgeable, helpful, and courteous. I left with better understanding of my charges. I thanked him on the spot, and told him I wanted to write a review & he rated four, no five stars!

Quick response to my issues and quick resolution of the problems I was experiencing with my…read moreinternet and cable TV connections

Since relocating to Delaware, we have been using Mediacom Xtream for TV & Internet for about 14…read moremonths. Prior to that we had used Verizon Fios and Comcast/Xfinity. During the majority of the time we have had Mediacom, the quality of TV and Internet performance has been very good to excellent, and the quality of technical support has been excellent. Pricing was slightly higher than we have paid for similar service in the past, but comparable. However, since our initial honeymoon period ended (after 12 months) the price has jumped by 20%, and the quality of service has plummeted. In the past week, there were two days when Internet service was completely down for several hours, and two additional days when it was out repeatedly for multiple short 10-15 minute periods throughout much of the day. Technical support is still very good, but on a house call to "upgrade" my service a couple months ago, the tech was going to replace my TV set top box with a new wireless-only box (i.e. no hardwire Ethernet connection) and I declined--choosing to keep my current hardware instead. While going wireless/WiFi is very versatile and convenient when it is working well, it makes no sense at all for Mediacom to abandon the Ethernet connection--which is by far the fastest, best, and most reliable interface--altogether. That technical decision by Mediacom is bound to cause them headaches in the future and result in a long term decrease in customer satisfaction. I am glad I was able to stop the tech before making that change on my home network. If the price did not increase by as much as it did after the first year (sort of a backhanded anniversary "gift" from Mediacom!) I would find it easier to overlook the performance issues and the attempt to implement an arguably unwise technical migration (to a wireless-only network) on my network. Unfortunately, in coastal Delaware there is currently no competition for the internet and TV business. Still, I I would hesitate to recommend Mediacom with any degree of enthusiasm, and I will be looking to replace them at the earliest opportunity.

Terrible service. Modem says online (4 lights), EERO has its white light (online) but service…read morestalls. Speedtest shows over 500ms on upstream. The whole 100+ ms on downstream is crazy for cable. I had Verizon Fios and we were at 12ms on the downstream... AND IT WORKED! image attached is the speeds for the 1 gig service... wtf right? Verizon was 960mb+ the latency on this test is the best I have ever seen. 63 ping... so terrible.

I had to go to the store for a new phone. They had the product I wanted but what I really…read moreappreciated was the professionalism, efficiency, and kindness and friendliness of the service. This was by far the best service I have ever had at Xfinity.

Xfinity is a horrible service where I live . It's too expensive for a service that doesn't work…read morewell where I live . No 5g where I live ! It's cable ? Don't recommend in West Ocean City Maryland !

Brittany helped me switch my phone from my parents plan to my new plan. The whole process went very…read moresmooth. There were a lot of people in the store and she still managed to help us all out! I got my first iPhone here in 2011 and glad to be back for a new phone. I live in a different state and it still worked great.

I went into this store to buy a new eSIM card for my wife's phone because she was having issues…read morewith her phone. Apple and Verizon customer service told me her phone (the hardware) was fine but when I went into this store, the woman who helped me, the blonde hair and glasses, told me I needed a new phone and the eSIM card with only work for 24 hours. My wife's phone was having problems with her physical SIM card and service where she couldn't connect. Something didn't sit well with me when the woman told me not to spend $30 for an eSIM card but rather sign up for a new plan that would charge me an extra $25 a month or $900 for the next three years. She was pushy about it and put a lot of pressure on me to trade in my wife's phone and spend more on a new plan. I left the store, and later came back and I was happy that another worker came over and helped me. I bought the eSIM card and my wife's phone has been working without one issue. So let's see, spend $30 for an eSIM card or be told I have to buy a new phone and spend $900 over the next three years??? I do not recommend this store. They just want to rip you off and buy a new phone and upgraded plan.

This company is ass I work from home so this in acceptable they need to shut down. I can understand…read moreand outage but having a non working support line. Not responding to text leaving people dead in water. I need a refund and a change of provider worst company I have ever dealt with

WhyFly is an internet provider that does not provide internet. I have been a customer for two…read moremonths, and in that time my internet has been slow or not working for 20% of it. When I reach out via phone, text, or email, I do not get a response. I am switching to Xfinity, and I recommend anyone moving to Wilmington to choose somewhere else.

U can't get in touch with anyone unless u want to pay your bill. They hang up on u when u let them…read moreknow u have a problem or want to cancel their service. Took me 3 hours to get them to cancel my service. They give u a boost when u have a problem with the internet and then reduce it. I canceled my TV service years ago because they never could get service to all the TV's.

Absolutely terrible. Service is OK at best. If you ever need any help, good luck.. wait times are…read morenever less than 1 hour. Stay away if you can.

Switched over a year ago from another carrier and have had nothing but a positive experience with…read moreTalkie. They are prompt, courteous, affordable, reliable and almost zero interuptions (when there are interruptions, its crazy brief). Most recently, I planted a tree and cut the service wire----after stopping into the office to confess, they had it fixed before I got home (within the hour) and at no charge which I expected to pay for. They suggested I do a review and they have earned every ounce of praise!!!

Great experience so far. They coordinated everything in advance, gave me an actual time for my…read moreinstallation (unlike cable companies), showed up on time and were great. They had to run a line through my yard but I can barely tell they were there. My previous service would randomly just stop. And the equipment was ancient. My service now is actually cheaper and much faster. If you work from home (or are trapped at home during CoronaVirus) you should check them out.

Courteous and very helpful! They ordered and replaced my camera in maybe 20 minutes once the part…read morearrived. And, when the new camera failed they replaced it again right away!

Changed my batteries, repaired screens and charging port. Affordable and good service…read more It is a little hard to find. Go in the store on the left side of the listed address and you will see a cell phone work bench.