Don't let them do any repairs on your! I took my phone here…read moreto have my screen replaced because it blacked out. As he was fixing my phone he cracked the back of my phone never told me he cracked the back, instead he puts the phone back in the case never said nothing. I didn't check the phone until couple of days later when I went to buy a new case I noticed the back was cracked he refused to give me management number don't take your phone or iPad there. Poor customer service.The guy that cracked my phone had jacked up teeth in his mouth don't trust him to fix your phone.

I absolutely do NOT recommend. I accidentally dropped my phone while exiting my car, and cracked…read moreone of the camera lens on my iPhone 13 Pro, which caused the view finder to be blurry and lose focus - brought it in on 3/17/2022 for a replacement lens and the man behind the service desk analyzed my phone and guaranteed that he had the correct lens to replace the broken one. Needless to say, once I received my "repaired" phone, the "replacement lens" was entirely a different color and slightly larger than the rest. I attempted to take a picture, and while the lens was repaired, the view was still blurry and the lens was unable to properly adjust its focus. The man who repaired my phone then tried to convince me that issue was indeed corrected, and proceeded to show me that the focus was clear once you place the phone on .5 view versus the default 1x view. I told him that his repair did not properly solve the issue with my phone, and he proceeded to say "Well you didn't ask me about the view. You just wanted the lens repaired" - while this might be true, the problem here is that instead of being a genuine and honest salesman, he proceeded to take my $26.50 non-refundable payment to provide a solution for a problem that he KNEW he couldn't fix. Not to mention, replace the lens with an oversized lens of a completely differently color. Consequently, I asked him to remove the faulty lens from my phone and restore it to the condition it was when I initially brought it in, so that I can proceed with requesting a replacement from the Apple Store. Casing point - if you're looking for a quick fix to your phone, be advised that all of their replacement parts are faulty and will deem your phone out of warranty for future repairs through your authorized retailer. Trust me: this is the second time I've been scammed by these folks (shame on me), and ended up STILL having to visit the Apple Store to pay more so I KNOW. #BEWARE

BEWARE! Beware! I took my iPhone 8 Plus here to be fixed because of a crack in the screen. I got a…read morescreen replacement in 20-30 mins, which seemed great until.......3 days later the whole screen was glitching, flickering and illegible. I returned my phone within the 7 day refund period with a receipt for a replacement (which he told me if anything went wrong within 7 days I could have a replacement). However when I returned 3 days later, I was told there would be a $70 charge to replace the knock off screen they had just placed on my phone for $80. What a Joke! I would never recommend anyone coming here, don't be fooled by the 20 minute wait and low prices. AS A RESULT OF THIS, I was forced to buy a whole new phone iPhone ... save yourself time and money buy going directly through the manufacture or to an authorized dealer for any phone repairs!

From the owner: Wireless Accessories is your go to source for the best cell phone accessories in the local area. If…read moreyou are located in District Heights, MD we are your number one source for all your cell phone accessories and cell phone repair needs. No matter what it is that you are in search of, rest assured that we will have the expertise needed to get it done properly. Wireless Accessories specializes in cell phone accessories, prepaid carriers, smartphone sales repair, laptop computer repairs, cell phone repair, all Bluetooth accessories and a wide range of other discounted accessories. Wireless Accessories is the best in the area when it comes to taking care of cell phone issues. Wireless Accessories can ensure that your cell phone is working properly in no time at all. Cell phones are amazing pieces of technology but are also fairly delicate and can malfunction occasionally. Certain brands are known to have more issues than others but regardless all smart phones are prone to the occasional iss

So not sure why they have 4.9 star reviews on google!!!! I'm…read morethinking maybe their friends and family left them?( ironically all 5 star reviewers ONLY have 1 total review in google map and it's for them)so legit I went there only because of their reviews the guy said he will give me 1 month warranty if anything ha ppens. I took my 6 month old ipad their because I cracked the screen I come home and see that there are tons of dust under my screen. So many He says that's very normal He said he can replace it but if it breaks I have to pay another 127$ There was a guy there that he fixed his iPhone screen 1 week ago, his screen was peeling off from the corner and he was like you dropped it. I had to step in and was "are you serious???" This screen has no damage whatsoever It's peeling from the sides how he can even drop it like that. When he had other customers he said I definitely give you some refund to show you I'm sorry. But as soon as they left he said it's not my policy to give any refund Honestly if showed that he was sorry I was really ok for not leaving a bad review since it's a small business. Some parts of iPad is completely non functional Don't go here It's a scam I'm going to contact my credit card company and dispute this!

Great store, the customer service is outstanding. They are aware and practice social distancing…read morewhich is important. The cost is alot better then the two other stores that are within a mile of its location. You can't find a better business in the area for this need and at this time.

Stay away from this place! On February 17, 2020 I took my iPad Mini 4 128gb to Mobile Experience in…read moreForestville Mall located in Forestville, MD. I paid $150 cash for them to fix my cracked screen. On February 20th, I called and was informed that the screen could not be replaced after trying 3 LCD screens and that they were looking at alternative options. On February 29th, I called and was informed that my iPad had been sent to an Apple representative to be fixed and it would take a week to return. On March 11th, I called and was given the option to "upgrade" to a newer model iPad Air, iPad Pro (which cost more), or wait until an iPad mini 4 came available as a replacement. Because I had already paid $150, I was told that I would only be charged another $120 cash to upgrade to the iPad Air. They ordered it. When I arrived at the store, I noticed that the Mobile Experience tried to sell me a 32gb iPad which wasn't comparable to the iPad Mini 4 128gb model that I gave them to be repaired. Once I brought it to their attention, they ordered a replacement iPad Air 128gb. I was informed that it was an upgrade to the iPad Mini 4 (released 2015) that I had when in fact I received an iPad Air (released 2013) on March 17th which is a much slower model and has charging defects. This replacement is unacceptable and false advertisement as the representative, Mark, assured me that I was receiving an upgrade and could order any case that said iPad Air or 5th generation model. Throughout this month long process, the customer service experience has been terrible. I had to call to check on my services only receiving one phone call in a month (today March 17th) informing me that my iPad had arrived. On top of that, the used model I received isn't valued at $270 the total I paid. This is poor business practices and totally unacceptable. I will not patronize this business in the future nor recommend it to anyone I know after this experience! Take heed. You don't want to be the next person hustled.

I wish there was a rating lower than a one star , I was sold a defective screen and , had to go…read moreback inside the mall during the hours they were suppose to be open they were closed , I went back into the mall to another repair shop the district manager refused to give me a refund after his store employee agreed the phone screen was defective, I'm filing charges and disputing with my bank , the district manager was no help so rude and arrogant. If this is a black owned business you are giving us a bad representation

Mr curlee walker was very patient with my issue , that I had with my grandchildren…read more They got me locked out of my favorite app and Mr walker was Able yp help me and also went out his was to provide extra security measures Please keep him as the store manager We have been struggling with consistency for years,please give him a raise

Called today to upgrade/ get a new iPad the representative was unprofessional after giving him my…read morecircumstances on having a iPad that I wanted to trade in & upgrade to the latest one. Became frustrated & just told me go to the Apple Store and hung up the phone.

I went to a 3rd party store and they lied about being able to do a return on an item that was…read morebeyond the traditional 2 week return policy but less than 30 days. Makye and the team at this store were extremely helpful and informative. Although this store is busy, it is because the customer service is excellent! Thanks again, T-Mobile team in Forestville!

This store is the worst. They have a million people working and standing around and only one…read moreperson who can provide assistance. The managers customer service is the worst. He goes into action before he FULLY listens to the problem. My mom was added to a group text message. We were asking how to block the number from her galaxy phone. He grabbed the phone and made attempts to add a app for spam mail. The text was not a spam message. It was a group message including a bunch of coworkers. She was added by mistake. This idiot was still trying to add an app even when I said no. WHEN I refused the app he refused to assist us. DO NOT go to this location. You will waste 2 hours of your time.

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

CON ARTIST SCAMMERS…read moreTook to get a little cracked fix and they broke my camera, refused to fix it after "gaurenteeing" their work and wanted more money for a problem they caused. BEWARE, BEWARE, BEWARE.

Why do we continue to let trash into our neighborhoods then wonder why our neighborhoods are ran…read moredown. It's places like this that makes our communities look bad. They don't back their merchandise. Why would I spend more money on items that don't last a week? PLEASE CANCEL THEIR LEASE!!!

This place is a scam and rip off. They put fake parts on your phone. I got my screen switched out…read moreand on my way home during the drive my screen started to bleed. I went back and they claimed I dropped my phone after they fixed it. I had no damage to my phone to indicate such, and also the fact that I didn't drop it. I called the police and even they tried to reason with them. You could literally see the glue coming undone! They refused to budge, I was advised by the police to take them to small claims court. I had all the evidenceI needed but I just was too busy to make it to court which I guess that's what they count on. Stay away from these guys. I honestly think the good reviews are bots, paid for or people they know.