I came in on a Friday evening and they didn't have a screen protector for my phone. The staff was…read morenot professional and seems to not be knowledgeable about products. Save yourself and go to another t moblie.

Dear T-Mobile, please terminate the employment of the female who was working 7:30-8 PM on Monday,…read moreAugust 5th. Please look at the video of the behavior, unprofessionalism, rudeness and apathy of her work. Camera angles can likely see her nonverbal body behavior, she never gave her name and she was combative when I came back in to the store before closing asking about WiFi and she left me with an inoperable device with the most alarming behavior I've experienced from a cell phone company. She had a colleague who didn't correct her horrible behavior and refused to give me a number or an email of a manager. My family spends at least $3,000/year with this company and I'm strongly considering taking my business elsewhere if there's not swift action in this matter. Two special police officers were called to enforce her "gaslighting" and no report was taken of this ordeal. Please bankrupt this T-Mobile store if there's not an expeditious resolve to this ordeal.

My 85 yr old mom purchased a new Revvl8 and she was not told that she needed a new block. We were…read moretold by the sales rep that she's "not supposed to tell the customer that an old block will not work on this new Revvl8 phone!" My mom only knows that her phone was over heating and how to dial out. Customer Service at this location is a joke!!!

Great service. I came in here to get a new phone. I was able to get a new Moto g Power 5, new…read morenumber, case, and screen protector for less than $150!

This place don't deserve any stars!!Terrible customer service. The store kept $421.38 of my 16 yr…read moredaughter's summer job money. The cashier Ingrid never tried to work resolve the issue which was clearly a problem on there side. I'm sitting here now waiting for the OWNER as I write this review. The only person that even attempted to fix the issue was and is Ms. Hinton Update!! The OWNER has dipped out the back door and left three of his techs in the back to take the fall. They did come out and said that they see the error and is working to refund my daughters money. Please Beware and dont come to this location...If you do...please bring cash!!!

This was the absolute worst experience I've ever had as it relates to customer service. I went into…read morethis Cricket establishment in Marlow Hgts to pay a bill for a family member. I'm the midst of me doing so, another customer came in. Instead of Antwan(I believe that's his name) finishing up with me as I'd already entered my card into the credit card machine and got the "approved" message on the machine, he asked the next customer for her phone number and entered it in the system to look up her account, all while asking me to sign something. The computer CRASHED!! He proceeded to tell me to re-entered my card because my "payment " didn't go through. I told him that it did go through as I saw the "approved" status on the machine prior to it asking me to remove my card. He argued with me for 15 minutes telling me that the approved code meant nothing because his "system" states that the transaction was incomplete. To further assist the matter, I called my banking institution, on speaker phone, to confirm that the payment was successful. The young lady @ Suntrust confirmed that the transaction had gone through and was currently pending. Antwan was still not willing to understand although he heard the representative at the bank. He goes on to say "the same situation had happened to him at the movies and they reversed his payment." I'm not sure if he thought I was in the mood to here an irrelevant story because I wasn't! I asked if he could call a manager so that we could get this situation rectified and he calls "Corey" from his personal cell phone. No offense to Corey but he was not much of help at all. The one thing he did say that was of some relief was that he would called the manager. While I waited for a call back from a manager, Antwan started to become irate, disrespectful and rude!! Explaining again about this movie situation and the fact that I don't understand what's going on. He goes on to address me using street slang "young" as I tried to tell him that I was knowledgeable of what was going on. He continued to be rude and I even mentioned calling his manager in which he replied " go head young...I don't care! He mentioned that I took a "risk" paying "somebody else's bill anyway since I didn't have an account with them".....Since when do you have to have an account to pay another persons bill? He said some other inappropriate things which I recorded. Bottom line, your system went down in the middle of my transaction and you didn't know what protocols to take to fix it. I'd asked for his full name and his reply was "What's your name?" I don't believe people realize how important customer service is. It's not about being right or wrong, it's about making the situation right to the best of your ability and being pleasant all while doing so! This was my first and last time visiting this store!

If I could give 0 reviews I would these damm bastards , stole parts from my phone I just needed my…read moreback glass fixed and my screen and they done gave me a messed up battery and my buttons didn't work and they stole my cameras since they were all good quality and they switched my iPhone 12 Pro Max camera for a messed up one, they are liars and thief's please never go to this damm place, and when I asked them to fix it they wanted 300 dollars again screw these guys

Store hours say 10am and here it is 1007 and still closed gate down no signs of any activityread more

Great atmosphere Vicky was amazing ! Her Patience was great overall great experience with this team…read moreby ritche station next to the navy yard RECOMMEND THIS VERIZON TO EVERYONE #CollectedConsciousMediaLLC #itsadocumentary

had to rush from work to get here. They're apparently out to lunch...at 6:30 pm. Where they do that…read moreat?? Over at verizon wireless.