Stay away from this place! On February 17, 2020 I took my iPad Mini 4 128gb to Mobile Experience in Forestville Mall located in Forestville, MD. I paid $150 cash for them to fix my cracked screen. On February 20th, I called and was informed that the screen could not be replaced after trying 3 LCD screens and that they were looking at alternative options. On February 29th, I called and was informed that my iPad had been sent to an Apple representative to be fixed and it would take a week to return. On March 11th, I called and was given the option to "upgrade" to a newer model iPad Air, iPad Pro (which cost more), or wait until an iPad mini 4 came available as a replacement. Because I had already paid $150, I was told that I would only be charged another $120 cash to upgrade to the iPad Air. They ordered it. When I arrived at the store, I noticed that the Mobile Experience tried to sell me a 32gb iPad which wasn't comparable to the iPad Mini 4 128gb model that I gave them to be repaired. Once I brought it to their attention, they ordered a replacement iPad Air 128gb. I was informed that it was an upgrade to the iPad Mini 4 (released 2015) that I had when in fact I received an iPad Air (released 2013) on March 17th which is a much slower model and has charging defects. This replacement is unacceptable and false advertisement as the representative, Mark, assured me that I was receiving an upgrade and could order any case that said iPad Air or 5th generation model. Throughout this month long process, the customer service experience has been terrible. I had to call to check on my services only receiving one phone call in a month (today March 17th) informing me that my iPad had arrived. On top of that, the used model I received isn't valued at $270 the total I paid. This is poor business practices and totally unacceptable. I will not patronize this business in the future nor recommend it to anyone I know after this experience! Take heed. You don't want to be the next person hustled. read more

I wish there was a rating lower than a one star , I was sold a defective screen and , had to go back inside the mall during the hours they were suppose to be open they were closed , I went back into the mall to another repair shop the district manager refused to give me a refund after his store employee agreed the phone screen was defective, I'm filing charges and disputing with my bank , the district manager was no help so rude and arrogant. If this is a black owned business you are giving us a bad representation read more

I would give this place zero stars but unfortunately I have to pick one. This store is the most unprofessional place of business I have ever encountered. My daughter brought a iPhone 6+ that's is not working properly. Last night she went to take the phone back. The manager Mark said if she continues to have issues they would call the phone in as it's under a 1yr warranty and the phone is still not working properly. now it's they have to try to fix the phone first when she asked for a refund he now wants to charge he a $35. Restocking fee when the phone was damaged when she got it. They are scam artist here taking advantage of people. I asked to speak with a general manager who would only state his name as Omar he wouldn't even give his last name as the owner of a business his customer service, professionalism and integrity is very sad....BAD BUSINESS read more

Mobile Xperience - Don't buy from this store in Forestville mall. They are crooks - Mobile Phone Repair Near Me - District Heights, Maryland

This place is the worst! Avoid it like the plague!!! Owner is very rude and a con artist to say the least I went to replace a screen and now my phone no longer works and is missing inside parts and THE OWNER worked on it! This place is a complete joke Find ANY OTHER repair store to service you Save yourself the stress of dealing with read more

Horrible experience there. Took my 5s there to be fixed 3 days after warranty my lcd screen went out the light. My screen was broken before but the led light worked fine. Called got the rudest person. My friend calls they tell him to bring it in they won't charge for it. My man goes and he's charged. Liars and good for nothing service! I'm contacting Apple they are an authorized dealer. read more

Bought a Iphone 5c. Exactly on 31st day the phone stopped working. Call the carrier and the confirmed that the phone is reported lost or stolen. What a great way to buy phones from Major carriers on two year contract. Pay a $50 for a couple of months. Sell the phone on the retail price and then stop payment. The owner knows the people playing those games and is proud to refer the customer to 30 days warranty poster on the register. read more

eh i think not, you do not need to go there. There are plenty of other places that can help you. I have bought 3 phones from there and i have received nothing but horrible service. mike is very rude, the whole staff is unprofessional and they care about nothing but themselves. read more