I had a great experience. Everyone was very nice, patient, and took their time helping me. They…read moreanswered all of my questions, explained everything clearly, and made sure my problem was completely resolved before I left. They really went the extra mile to help, and I really appreciate the excellent customer service.

I would give them a -10 if I could. First, let me say that there are 2 type of Verizon stores. The…read morefirst is Verizon Corporate. The second is Authorized Retailers. The store being reviewed here is the second type. I would recommend not doing business with this store. I'll tell you what happened to me, and you can decide if this store is ripping people off. I lost my phone and bought a similar replacement, but it did not include a sim card. I called Verizon support for help. They said I could go to a corporate store nearby, and get a sim card for free, or I could go to another closer store and get it for around $10. Pressed for time, I decided to go to the closer store and just pay the $10. When I got there, I told the person helping me I needed a sim card and showed him the phone. He told me the sim card would be $10, plus $40 for activation. I asked him if I could just take the sim card, go home and put it in (which anyone can do in about 2 minutes), could I activate it from my online account? He said no. I asked him if I went to the Corporate store and got the sim card for free, would they still charge me $40 for activation? He said yes, I have to pay $40 for activation no matter what I do. I said OK, well do it, and paid $53 on a credit card. I went home and did an online inquiry about this. The answer was - if its adding a replacement phone on an existing line, no activation is needed, just put the sim card in the phone and you are good to go. I called Verizon support and they told me the same thing. When I told them what happened, they said they could not refund the credit card, but would deduct the $40 from my next bill. A short time later, I was reviewing my emails, and saw the receipt from the Verizon store. Here is what the $39.99 line item description said: "OTFENS000031 Set Up and Go Service Smartphone 1 $39.99 $39.99". OK, not "Activation". It appears they are charging $39.99 for putting the sim card in the phone, and telling people it's "Activation". Like I said, anyone can put the sim card in a couple of minutes. My 3 year old granddaughter could probably do it with a little help.

Verizon West Long Branch, NJ: Outstanding Service That Saved…read morethe Day! Carol at the Verizon store in West Long Branch, NJ, was terrific--quick, smart, and knowledgeable. Her focus, and expertise, and her smile were super helpful on a not so great day when I was dealing with a broken phone. She thoroughly reviewed my plan, found multiple ways to save me money, and guided me smoothly through the frustrating process of replacing my broken phone. Later that day, I returned to activate an older phone temporarily while waiting for the new one. Five Verizon tech support reps over the phone over two days had already said it couldn't be done and told me to wait five more days without service. That's when the smart and handsome white linebacker dude (whose name I wish I had) stepped in. Strong, and determined, he tried five different approaches, refused to give up, and successfully set up my e-SIM card. I was able to install it at home after tweaking my broken screen -- it worked perfectly!! Cool Carol and this dedicated colleague didn't just provide good service, it was GREAT service! "THE DUDE" , well he went above and beyond to help someone in a real bind. It's the kind of effort that makes you proud of people who truly care about doing their job well. Great team, great experience. Thank you both!

The employees at this store do not know what they are doing. Do NOT go here…read more I was trying to buy my husband an Apple Watch ($800 worth of business). I went in at 9am and had forgotten my license so they required that I go get another form of ID. One hour later I returned with the ID and they said OPPS looks like you are not authorized in the account. Sorry. You need to have your husband put your name on it. 2 things. One I was trying to surprise my husband with a birthday gift & two that I wasn't on the account would have been good to know before I drove 1 hour to get ID.

To whom it may concern- I am a ceo of a public company and never make posts but Maria at ATT gave…read moreme impeccable service today when my phone wasn't working in the middle of a business day. She was calm, understood my needs, juggled my non tech knowledge very gracefully and was even able to help multiple customers while checking back on me as phone transferred - excellent job Maria! - signed Michael catching people doing the right things !

Super great service from Jacoby A at this neighborhood gem in Manasquan. Jacoby is polite,…read moreprofessional, knowledgeable and was patient with my MANY questions when I popped in to upgrade my phone. Transferred my data, explained my new plan and was able to keep within my budget on the new phone and data plan. Give this young man a raise, bonus and free lunch !!!

I have now sent 3 very fragile and expensive packages through this store. All 3 arrived on time…read moreand in perfect condition. Two were artwork and 1 was filled w crystal pieces. The staff is amazing! Highly recommend!

Employee 181311 argued with me about how to package. I had shipped an antique radio transceiver,…read morebut did not stay to observe how they packaged it, supposing they knew what they were doing. They did not. My package arrived severely damaged. Now I owe the buyer a $475 refund.

Scott is hands down the best repair tech in the area! He is knowledgeable, professional, honest…read moreand an all around stand up guy. Prompt response time, flexible scheduling, and reasonable pricing. He has repaired two COMPLETELY shattered iPhone screens for me in under 15 minutes. Do not ever spend your money on a mall kiosk again! Scott even adds a free screen protector on the replacement screen for additional safeguarding! All workmanship has a lifetime warranty. Appointment and warranty confirmations sent online so there is even a record of the transaction... Cannot ask for a better repair technician or service! I highly recommend you contact Scott for all repair needs! 5*

I can't believe how easy this was! Scott is the best he is professional and fast! The price was by…read morefar my best option and Scott came to my house and had my phone fixed in twenty minutes. I will definitely recommend his services to my friends and family who need phone repair. Great service. Absolutely efficient.

3/22/26 3/22/26…read more11:10am Came to Walmart to have Jim, My Go-to Expert, look at my catastrophic phone issue. Jim learned I depend on my phone 24/7 so he found the time......to aid me in my plight. After 45 minutes and after researching the issue...I was restored to A-1. He had me view the broken internals and see and FEEL why replacement parts were needed. (As a consumer, i do appreciate that learning!) He also installed ORIGIONAL Samsung replacement parts....showing me the pack each came in. Thank you for your commitment to excellence, your impeccable strive for precision, and your love of your job. NEPTUNE FRED is lucky to have your services!

Another 5 stars boys. See ya soon. Thank you for everything every time. Broken phones,…read morereplacement phones, cases that are rare hard to find....

Drove here due to the one closest to my home is closed permanently and I'm happy I took the ride. I…read morehad a great experience from Michael at the Jackson, NJ location!! Friendly, courteous and so helpful! What a nice place to do business. The Freehold location couldn't hold a candle to these guys! Thank you for your assistance!

I was helped by a gentleman names Juan Gonzalez. He was extremely helpful and knowledgeable…read moreregarding the products and plans offered. He made me feel very comfortable and I appreciate the time he took with me. I will definitely recommend this location. :) If he is still employed there

I just had a big problem with my label on a box I want to…read morethank Aron for helping me and making sure that my package was shipped he fixed the label for me and I am so grateful! Thank you so much

Great FedEx office location. Self service drop off if your…read morepackage is labeled and ready to go, you scan the package and receive a receipt quickly. Large parking lot with free parking.