Low price very reliable and the techs are great when it comes to upgrading a new phoneread more

Get better staff that are kind and not rude and unprofessional. Pay attention. You can't have young…read moreunprofessional kids as managers. I am extremely disappointed with the unprofessional and inappropriate behavior displayed by the staff at T-Mobile, particularly by the manager Gabby and coworker Carlos. My mother was mistreated by Gabby. She yelled at her for touching a device on display. Why are they on display if we cannot touch them? She then had a nasty attitude when my mom asked her about the tablets available in the store. Gabby explained that there are no tablets available for her. While my mom insisted on what we can do because we had a broken tablet, Gabby said she did not feel like attending to my mom anymore. How is it that you allow someone like that work there? There's another person there named Carlos who made sexually explicit comments in Spanish about her with a client that he was attending, which constitutes sexual harassment . This is completely unacceptable for employees to behave in such a disrespectful and offensive manner towards customers. I am deeply saddened and angered by this experience. T-Mobile needs to take swift and decisive action to address this issue and ensure that such behavior does not happen again.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

They need to close. Today at 3:30 the woman running the store was condescending and rude. She was…read moretraining a guy who knew nothing while a third employee played on his phone. They had zero customers in the store and you can see why. The woman is HORRIBLE at customer service and instead of trying to keep me as a customer she is the sole reason we are canceling with her disgustingly rude behavior and all I asked after being a loyal customer what new plans would you offer as every other company is offering much cheaper plans then AT&T currently. She basically was like we don't care and you lost a customer of 40 years. Never go there and do not use AT&T.

I purchased a new iPhone at this AT&T store in June of 2023 and specifically asked to not be signed…read moreup for AT&T Next Up. Notwithstanding that, the representative in the Middletown NJ store, Ishmael, signed us up for that service anyway. We noticed the unwanted charges a few months later and cancelled the service. In September of 2024 we purchased another new iPhone for a different family member. Remembering the issue we had experienced in June of 2023 I told the representative (the same one, Ishmael) that I did not want AT&T Next Up multiple times and created a video recording of telling him this. Notwithstanding this, Ishmael again signed us up for At&T Next Up on the new phone. We detected this on the spot in the store and Ishmael claimed it was an error and told me that there was nothing he could do to remove it but that I could cancel it by calling customer support in 14 days. I called customer support 14 days later and requested that Next Up be cancelled. Three months later, in December of 2024, I again reviewed the bill and again found that I was still being charged for AT&T Next Up. I went online and cancelled it again. At this point, I have been charged three instances of the $10 Next Up fee for the September 2024 incident and 2 instances of this $10 charge for the June 2023 incident. Avoid this store, and especially avoid Ishmael.

Nice people, fair pricing and quick turn around. I would highly recommend them!read more

There isn't a lot that jerks at my cold heart, but my kids get me every time. With 3 months left on…read moreour contract, all our phones cracked within days of each other. Coincidence? My daughters phone was the worst. It was pretty bad. Apparently, when you are a teenage girl, your quality of life is connected to your cell phone. We visited AT&T who was no help at all. The phone repair places in the mall wanted too much money. I had seen the sign outside of this place a few weeks earlier and figured we'd check it out. I didnt like the sadness in my little girl's eyes. Like the mall, screen replacement was too much. But they have a decent selection of phones for a reasonable price. We found a nice replacement for a fair price. They even switched the new phone over and transferred her pics, videos, and contacts. They went above and beyond. Super nice, super fast, excellent value. And there is happiness back in my baby girl's eyes.

Angel did a wonderful job today helping me with a gmail problem. Her customer service was…read moreexcellent. Thank you, Angel!!

Came in today to purchase a new I phone 17 Pro. Rich my salesperson was very nice. and…read moreknowledgeable. I explained what I wanted and he explained all of my options. After trading in my old I Phone i purchased a new one. Rich was was very helpful and upfront. Overall it was a great experience!

Terrible Pricing I called and asked for a cracked IPhone 6s…read morePlus screen and charged me $109 with tax for a cracked screen and nobody gonna walk in and pay that much and who does that there's other place charges way cheaper than this and why waste time and money for a cracked phone and that's the most dumbest thing I heard it's price should be 30 dollars so people do come in like I have to deal with this cracked phone and I can barely see what I am typing so lower your prices

I was driving by so I pulled over to call to see how much it would be to get my iphone X Screen…read morereplaced. The price was fair, much cheaper than brining my phone to apple to be fixed. The man told me that I could make an appointment. I asked if I could come in right then. He said yes, so I did. About 15-20 minutes later I walked out with my screen changed! Service was so quick and easy. I highly recommend this place!