I came into this business at 4pm on a Saturday. They close at 9pm. I need help from a manager,…read morefor an override on an upgrade. This issue was because customer service attempted ti upgrade me and i declined because i wanted to perform the upgrade in the store. Therefore representative informed me of the issue and said that the manager just left and not one there was empowered to perform the override. Then, I'm informed that they will not have a manager in the next day. Therefore, i must wait an additional day to get the upgrade. The young lady to me that I could call ATT phone support to get the approval and the. She could help me. Well.... After sitting on hold for 20 minutes, an automated message advised me that the call center is closed and i should visit a store or ATT.com. What the absolute heck is going on? 1. Why is there not a manager or assistant manager available during store hours? 2. Why would an associate not offer to own the issue and call customer support with they phone and allow me to speak when make contact with a support person. 3. Why have a store open with no one empowered to handle escalated issues. I expect this lack of support from an authorized retailer but not from an actually ATT corporate store. This is what is feels like to be treated as a valued 20+ year client. IT FREAKING SUCKS!!! This is not a great look ATT!! N. Roberson

Me and my wife came here to upgrade our phones. We traded in an iPhone 12 Pro and 13 pro. We were…read moretold the 13 pro would cover the cost of the new phone and that we would receive $850 for the iPhone 12 Pro for trade in value. But after we received the new phone via delivery and swapped everything over and brought back the old phones to trade in, we were told we would only receive $350 for the iPhone 12 Pro and that there was nothing that could do about the trade in value. We upgraded 2 phone and watches because of the savings we would receive by doing so, as told to us by the employee and because we were receiving good trade in values for our phones. The only remedy they told us was we could downgrade one phone to a generation older to get a cheaper payment and that was it. But now we just feel like we got conned and lied too. The employee acted like they thought we had the same trade in phones even though it was discussed multiple times of the difference in trade in value during our initial visit. Our monthly phone bill is now $140 over what we were told it would be. It's very frustrating and unprofessional that they wouldn't hold to what we were originally promised. If you do business here, I suggest you get everything in writing or documented.

David was super helpful. 10/10. No notes. Ask for him when you go and you won't regret it.read more

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location.

Luz was amazing- she helped my boyfriend cancel his plan and then upgraded mine all seamlessly!!…read moreShe rocks!

The ginger lady that was working today around 2:40 PM was so rude. I just came in to return my…read morepackages since I am done with the Wi-Fi router and everything that I got from here when I moved into my apartment. Before I could even walk halfway up to the desk she goes " were you not able to sign in on the thing?" in a very rude and demeaning tone. I've never had to return something like this, so no, I didn't realize I needed to sign in on something. So I responded and told her that I just needed to return my stuff and she goes "yeah well there's at least one other person waiting for that too." there's absolutely no need for somebody to be this rude over something so simple. I would absolutely go to another store instead of having to deal with these people at this one. if I could give it zero stars, I absolutely would.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

One person working at a time, I walked in and he was quite engrossed with a couple he was helping…read more Which is lovely for them, but I think he barely said hi to me and there was no indication that he was interested in what I might need or to give me any information about how it might Take to get the help I was looking for. Also, maybe someone else was in the back but I would have no way of knowing because I sat there too long unattended.

Dalton was very nice and funny and talked to me about deals as well as how to go about my phone…read moretransfer and helped me through that.

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Best Buy is the only big box store that has primarily electronics anymore. So, its still the best…read morebet if you need some random thing fast and don't care about price. If you actually build your own PC or are a techie in anyway, you really don't go to Best Buy because the choices are limited and the prices are usually higher than you would have ordering online. It seems like they are mostly for electronics that are not specialized in any way. These days, they also are where you go for phones, appliances, e-bikes and anything remotely related to electronics, apparently. They have more stuff on their website than in their physical stores. However, the service is decent when I randomly go in there and I appreciate that. At the very least, I don't get the whole sexist "ignore me because I am female and couldn't possibly want a pc part" that I used to get at Fry's electronics, so kudos for that, Best Buy. In fact, I was there yesterday and couldn't find an emergency pc fan that would fit mine and the guys in that department, helpfully, directed me to a computer repair store very nearby that turned out to have the part I needed! I really appreciate when people are polite and helpful even when it doesn't get them any immediate business. So Best Buy, keep telling your people to do this, be polite and be helpful to everyone even if it means directing them elsewhere. So, I'll give them high stars today for being helpful even if I would typically give them lower stars for having run of the mill, over priced merch.

Customer Service is at an all time low. Nobody knows what they're talking about, or at least how to…read morecommunicate it with the customer. I used to be able to walk in, give my phone number, and a technician would apply my screen protector for me. Now they want ME to pick out which is the right one and take it to geek squad and pay for them to put it on. System completely changed and sucks now. Nobody wants to just take care of the customer anymore, and the job gets off handed to whoever the newest hire is. Best Buy is not going to succeed like this for long.