Luz was amazing- she helped my boyfriend cancel his plan and then upgraded mine all seamlessly!! She rocks!

The ginger lady that was working today around 2:40 PM was so rude. I just came in to return my packages since I am done with the Wi-Fi router and everything that I got from here when I moved into my apartment. Before I could even walk halfway up to the desk she goes " were you not able to sign in on the thing?" in a very rude and demeaning tone. I've never had to return something like this, so no, I didn't realize I needed to sign in on something. So I responded and told her that I just needed to return my stuff and she goes "yeah well there's at least one other person waiting for that too." there's absolutely no need for somebody to be this rude over something so simple. I would absolutely go to another store instead of having to deal with these people at this one. if I could give it zero stars, I absolutely would. read more

The customer service at this location was top tier. Any issues that have ever come up, Cox has always been great at taking care of them. The facility was very clean, and even though I went during a busy time of day, we were helped quickly. Overall, my experience was great, and we left feeling relieved to finally have Wi-Fi. read more

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It was fine. Better than over the phone. He was able to verify who I was. Had to check in at the kiosk. Whatever. Install was great, store.... well, the guy was kind, I was irritated. read more

The absolute worst company in the entire world. Had fiber internet installed in our house about 9 months ago. Have had to have them come out and "fix" it 12 times now. I wish I was exaggerating. Everytime a new "tech" comes out they say they have fixed and within a week or two it's not working again. You'd think because we've had so many issues they would feel for us and get someone out right away. Nope not cox you have to wait 3 days for the 13th tech to come out. Maybe he will solve the problem the other 12 couldn't. They simply don't care what so ever that we've had sooooo many issues. If you want to hate your life and deal with the most miserable people on earth cox fiber is for you. Otherwise stay away far far far away. read more

Went to buy a POD for my wifi. They tried to get me to switch my cell phone and get fiber. They fiddled with my account and raised my bill and couldn't fix it. It took me 3 phone calls, 3 hours total to try to resolve it .Jason was completely incompetent and had to ask others for help in everything he did. Then I found out he's the manager. ...they are in big trouble! Every other worker knew what they were doing. read more

When asked to cancel service, the conversation went on for 45 minutes with no resolution to canceling our service. The customer service agent Ken Arnold B would not do as I was asking for canceling our account. This is the worst customer service I've ever encountered besides AT&T, horrible, would not recommend save your money and get Starlink. read more

Cox has horrible customer service. Years long customer turned away really for calling them out over years of overcharging for legitimately un used services. Stay away anything else would be better than dealing with them. read more

This was my first time in this store and Jan Ruiz was absolutely amazing!! He was professional, knowledgeable and made everything very easy! It was worth the wait to work with him! read more

I am moving soon and ordered the transfer for my service. I ordered a self install kit and went to the Cox store to pick it up. Upon arrival I was greeted by Daniel and explained that I was there to pick up my self-install kit. He brought me to his kiosk and looked up my account and my order. He said that I needed a new modem. I asked if I would be charged and after a while, he said no. He wanted to activate the new modem and I declined because I am still using my current modem. He gave me the phone number that I could call when I am ready to activate my new modem. When I returned home, I opened the kit and discovered that the new modem is for panoramic wifi service. I looked up my account plan and I don't have a panoramic wifi plan but after chatting with the online agent, I was informed that I received an upgraded modem but that it is compatible with my current plan. After inquiring, I was told that I will not be charged any additional fees/costs for the upgraded modem, nor will I have to upgrade my plan in order for it to work with the new modem. In addition, there will not be any issues with upload/download speeds. Once I activate the new modem at my new house, I will return the old modem. I will write an update if any of the above information is inaccurate. read more

Cox Store - Old panoramic modem - Television Service Providers Near Me - Tempe, Arizona

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If I could give 0 stars, I would. We are moving apartments and signed a transfer agreement that they would not turn our services off until 10/11. Not only did they turn off our services early, but they breached our contract and let an UNAUTHORIZED user (most likely the "supervisor" they will not name) cancel it early. We got no warning and were never contacted letting us know they will not honor our agreement. Upon investigating how something like this could happen, Richard made sure to let us know COX does not care about their costumers. Thank you Richard for your horrible costumer service. If anyone is thinking about getting COX as their provider, just be warned they will give unauthorized access to your account without your permission. read more

went in today to return a modem and some equipment and my rep was brennan curtis. He was amazing usually hate this kinda stuff but made it extremely easy for me and was super nice read more

Approximately 1 week ago, I went into this location and spoke with a representative to set up a transfer of services. I made sure to show emphasis on retaining services at my current location until 10/11/24 because I work from home. I ensured to double check that upon transferring and agreeing to extend our services that the terms and dates were accommodating to our agreement, and they were. However, a supervisor without my consent or without verifying the account credentials (with me. the sole account holder) decided to terminate our services that were already paid/agreed upon. (10/08/24) My first action was to call the support line where I was not given any information and then transferred to the sales department and expected to wait in line (At the time wait times exceeded 1 hour). Frustrated with this I returned back to the local store and explained the situation there. Where I was told I would have to install all new equipment to restore services at my current location. (We move in 3 days) After hearing this I wanted to know why my account was canceled without my consent or without providing my account credentials. (Their standard company security procedures) After asking that question, not only was I given no insight to why or how this could happen but instead I was asked to leave the store. I spent my entire adult life being a customer of this company. (12+ Years) Absolutely unacceptable that someone who isn't me could cancel MY services THAT I PAID FOR. I would never recommend this store, company or services. I will be in contact with the BBB as well as Cox Corporate offices. read more

This store either needs to remove their phone number from the internet, or hire someone to answer it. I made over 20 calls across several weeks and left multiple voicemails. I never heard back. I had time sensitive questions that I needed answered, and it's obviously much more convenient to do so over the phone than to drive to a store to be sent away (which I would have, had I gone in). By the time I finally got a personal representative on the phone for my specific issue through an entirely different route, my problem was clarified and handled within 30 minutes. Remove the number, or get someone to help your customers that call you for service. read more

Bought a portable charger 1/16/25 and it was not worth $54. Attempted to return the device 2/1/25 only to find out you have 14 days to return/exchange the device. Asked for store credit and the manager refused to accept the device back. Horrible service in my opinion. read more

I have no complaints about the location. Every time I walk in there, I'm in and out in a timely manner. I will say though, Cox Internet Wi-Fi is probably the worst Wi-Fi I've ever paid for. Constant outages every single week it seems like for multiple hours(I work from home btw). Not sure why I'm paying upwards of $80/month for a service that I don't have access to at all times. Oh, that's right, it's because they are the only Internet provider in my area, so I am stuck with them. Anytime you call with a question or an issue you get sent to an automated system that basically just tells you to unplug and plug-in your router. We either need better service coverage or a whole new company to start up and be able to provide Internet in the areas where Cox cannot deliver. I'm in Arizona by the way. read more

This review is totally about the awesome service I received today from Chad. I stopped by to ask questions about service and I had the pleasure of meeting Chad. I am not yet a Cox Customer and just wanted to know what to expect. Chad was knowledgeable, professional and courteous. I felt like a person and not just one of the herd. In a world of call center, microwave service, it was nice to know that the effort I took to drive over and stop by was acknowledged. Thank you Chad for top notch, A plus, Customer focused service. read more

Cox Store - Television Service Providers Near Me - Tempe, Arizona

I am canceling cox internet service because I am making payment and have inter service with cox over two years and nobody in cox is willing to give me record of payments I made for the internet service - not cox or Bank of America - debit card being used for the payments being made. I am disgusted by the operation of both. Sarina Starfish read more

0 stars. Cox has the worst customer service I've ever experienced. I work with customers every day and it's sad to see that people at Cox. Don't give any care in the world about their customers. it still blows my mind that i've had problems with them currently since JULY!!!!! do better read more

Probably the absolute shittiest customer service I've ever witnessed in my entire life. Staff is extremely unfriendly, rude, condescending and don't give a shit to help you whatsoever. Came to get wifi for my new apartment and they told me they have to call who used to live there before allowing me to purchase or rent wifi from them. Ofc that didn't make sense but they proceeded to tell me it's protocol then when the person who used to live in my apartment didn't answer they said "sorry we can't offer you service" How dumb are we getting? The movie Idiocracy is a documentary. I'll never return to cox for wifi ever again as long as I live. Trash af ZERO STARS read more

Terribly disappointed. Called 3 times on different days/times, left a message each time and never heard back. I was hoping customer service may be better at a store than the 800 number. Not the case here. read more

Boo Cox still likes to take your money and not give you food service. Unfortunately I am stuck using their provider in my area read more

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Just a quick update on Cox. Still the worst product out there. Also, if you need a product to boost WiFi signals in your home, stay away from these expensive pods they sell. They are expensive and simply do not work at all. Go with Google nest. They work great! read more

Employees aren't aware of deals, always being placed on hold, got told/sold a plan over the phone at 1 price then receive a completely different one in the bill and was told too bad you should've known read more

I went into this Cox store to ask them to remove Showtime, Starz, CInemax, and Paramount+ from my home service. The agent looked at his computer screen and clicked around a bit, and finally said that he couldn't do it but his manager will take care of it, it would be gone. Two months later and nothing changed. How can a business get away with this deceit read more

No attention to detail, just a ton of careless BS in their customer service. Because COX is the major Internet provider in this area, we have no choice; otherwise, we would have switched to someone else. My husband had a work order for COX to set up Wi-Fi in a new location; the technician never showed up. Talked to four different reps, all of whom assured me that the COX dispatch would either send someone to make up for the technician's missed appointment (whose excuse was they didn't see anyone, even though my husband and I were both present, and never received so much as a phone call, a text, or an email to confirm the address---not even a knock on the door), or dispatch would contact me. Dispatch department received my phone number, and I was told that they would contact me in approximately 30 mins (call was made at 11:56 AM; one hour later, I still haven't received a call, a text, or an email). If that wasn't bad enough, the icing on the cake was a rep telling my husband he didn't have to turn in the Wi-Fi gateway to their store, only to be informed later on that he would be given a hefty fine if he didn't. My husband works remotely and needs the Internet set-up. COX basically s*** on my husband after taking his money, considering that they also---for reasons unknown---decided to assign him three different account numbers to three different locations, two of which he no longer resided at. If I could give COX worse than a zero star rating, I would. read more

Cox Store - Appointment date and time - Television Service Providers Near Me - Tempe, Arizona

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Cox is actually the worst company to exist. The only reason they have customers is because we can't choose anyone else. How does an internet provider have outages every single day 4 times a day for two weeks?? Get it together read more

I was literally dreading going into the cox store because I feel like tasks like this are always an absolute drag but the employees were so efficient and the energy was light and positive. Owen was extremely to the point and helpful with his service and was able to get me as an authorized user on my boyfriend and I's account within a couple minutes and a phone call to my boyfriend. I was in and out of there within 10 minutes. Thank you Owen! read more

Absolutely horrendous customer service. We're just going to do no wifi in our home since they have a monopoly on the area.

Even worse customer service than Verizon. They cancel service appointments without informing you. Promise to return phone calls and don't. Send you from one person to another and finally back to the original person. read more

I have been without internet for almost 2 weeks and you have sent 1 technician out to ascertain what I already told you that your internet is not coming into my modem properly. He said another tech would be out in the next three days, that was false. So now you are gonna have someone come out on Monday to "fix" it but my question is why am I paying for a whole month of internet when that's not what I got? Also your online chat sucks. read more

Cox Store - Television Service Providers Near Me - Tempe, Arizona

Honestly Cox is just a terrible company overall that is dedicated to over charging its customers for essential things we all need :). Their stores really aren't all that different. It's not that their people aren't nice, they do the best they can but I mean the service to cost ratio is just crazy. I would definitely shop around if you have a choice read more

Terrible Wi-Fi!!!! If you need internet I highly recommend you DONT use COX Wi-Fi!! Out of each month our internet goes out about 5-10 days every month due to there crappy service. I wish they offered dial up since that was so much better!!!! read more

I've lives on both sides of the USA and this has got to be the absolute worst internet provider I have encountered. 1) their prices are high for just internet 2) since we started internet with them in December/January our internet has gone out constantly randomly. 3) the speed of the internet is so slow that my phone literally asked to just use cellular service instead. 4) THEY LIE! This past week has been terrible. Every hour or 2 the internet will go out. So total per day out internet goes out 8 ish times. We called customer service and they said they don't see why something is wrong then told me that they may have to charge us it a technician comes out. Since we run online businesses, we figured we can't do nothing. So we had a tech come out to our house to check it out. When he arrived he asked a few questions did some tests outside our house. Couldn't find anything. He called the HQ and they tell him "oh that area is in an outage right now" apparently this was the 3rd call he went on that it was an outage. He explained his frustration with the company because they aren't being transparent with their customers and trying to put blame on us for our internet being slow or non existent. I'm really hoping to find a better internet provider in my area but for anyone new to Scottsdale, I would highly suggest looking elsewhere. No customer should be to blame or even threatened to be charged because of a KNOWN outage. Cox, you should be ashamed of yourself read more

This company is customer support and annual price increases for long term customers are unfathomably bad. Enough said.

The worst customer service I have ever had. If you want to waste money and time, you can use them. We have been with them for years. Every time if there are internet issues, they either push us to switch plans, and that always come with some unexpected fee. Or sent the technician to check, and if their technician came in to fix their problems. They would freaking charge you. Seriously? I am paying you every month. Now you charge me for fixing your own problems? (their wires or hub in our neighborhood was damaged). Every single time, they charge you. This time we decided to cancel, and they push out 1 gig internet and offer some discounts, of course. Again, a lot of unexpected fee. We have made up our minds never go back to Cox. NEVER!!!NEVER!!! They told us this is not a contract plan, we can cancel anytime. That is why we give it a last try. Now they are saying we will be charged for a cancellation fee, because it's a contract plan. They are just lying into our faces and always trying to charge more money. Cox it is a perfect name for this business, they are cocks. read more

Pro install at an apartment complex? You can get f*cked if you think we are going to pay for that in an apartment complex. Co(cks)x being predatory once again while trying to spoon feed us BS about how this place "may not have had internet" before we moved in. That excuse may have worked ten years ago. read more

I wish I could give them 0*. I've had cox for years. Their web certificate for email is malfunctioning. No changes on my end. Both my phone and computer are reading an issue with the certificate. They want to charge me $30 to look into it. It's blackmail. I wish I had other options for high speed internet because they are the only option where I live. Speed is great but service is terrible. read more

Worst internet provider. Too bad we can't go anywhere else due to the monopoly they have in Tempe. We have high speed internet yet it goes down for hours multiple times within a day. Today was the last straw. It has been down since 1pm and is still down. They are the worst internet service provider. If you live in Tempe good luck. If anyone has any suggestions on who else to go to pls lmk. read more

Wifi NEVER works. Apartment rollovers, plan changes, literally any adjustment to your account and your wifi stops working. Then they force charge you $100 to send an unskilled "technician" to "fix" it because their boxes are locked down without special tools. False advertising and empty promises on their "seamless integration" at some points as I'm paying a large monthly fee for wifi that doesn't even work until I pay extra service fees. Customer service doesn't a sht about you or your situation and won't do anything but find ways to charge you more money. I honestly am starting to believe they intentionally mess up your account just to keep charging you more for bullsht technicians. read more