This is the second time I have tried to use this store. I had an issue with calls coming g from my…read morephone number but it's not me. Their response was. I have know idea. Absolutely no help what so ever. Said call customer service and see if you can get through. I will avoid retail non corporate At&T stores as their customer service is atrocious.

-0 stars I went to location my child needed to replace phone I could not do over the internet the…read morecustomer service rep was extremely rude unhelpful it was as he didn't want to help us at all. I did get a phone as I needed it but he said he was unable to help transfer data as we could not get into her phone . We went to the Apple Store the data set up was completed in 15 min. They also reminded us we can get are phone upgrades there. I will never go by to an AT&T store again due to that reps service

We've used this repair service for both our previous iPhone's for new batteries…read more Service Very fast repair in a couple of hours and the phones looked and worked perfectly just like new! Extend the life of your phone using their battery replacement service! Very reasonable

This guy knows his stuff Fixed me right up…read more He was very knowledgeable and professional and a all around good guy. If you got a problem this is your guy you want working on your stuff.

took my tablet in and put my down payment I went back after 2 week to ask about my tablet when they…read morenever contacted that it was fixed and they told me the next day the screen would arrive so I waited and I went back the next week they said they would have it ready by july 10 I went in today July 11 and the guy was working on a phone and just ignored me he knew which tablet I was there for and when I asked why it took them a month just to tell me they cant fix it he muttered something and when I said what for him to repeat himself he stayed quiet he was no help at all he barely spoke english and was very hard to understand this place is terrible don't come here

Jessie replaced my cracked screen protector and was very patient in helping me to decide on a new…read morephone case. I highly recommend this business location.

Jessica at Cellairis was extremely helpful. I made an appointment to be the first customer. Before…read moreI could fully mention what I was there for, she was already opening her hands to take a look at my phone. She already had an idea where to check. (I had issues with using the charge port, lighting cable kept falling out.) I tried toothpicks, old toothbrushes and got hardly anything out. She used her tweezers and pulled out so much lent and debris I felt embarrassed. She was a pleasure to meet and I would recommend her to anyone. Thank you again

This is place sucks!!! Over changer and service was horrible!! Sucks sucks sucks!!!! stay away…read morefrom this crap place!!!

I had a GREAT experience at iPhixation's Tempe location. (McClintock and 60)…read more Ashley was super helpful. I had an iPhone 5 screen replaced. When I left, the phone was still having issues. Upon my return, Ashley immediately worked on the phone personally, and replaced the battery for half price since the first repair didn't fix all of the problems. Everything about my fix/transaction was prompt, professional, friendly, and met all expectations. I'll be returning to iPhixation for future phone/computer repair issues. Thanks!

No help with our phone order whatsoever! Wouldn't call AT&T to find out anything about our order…read moreor the order status. Just directed me to the app. What a waste of time. Our new phone was supposed to be ready for same-day pickup.

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

The staff at this store are 11/10 regarding when it comes to customer service. They were all very…read moreinformed on the best deals and were able to recommend the best products that would accommodate me in my goals, both personally and professionally. I didn't come prepared, which increased the amount of time needed to get all we needed to do. Everybody handled it with extreme professionalism. The energy was unlike the energy at any other phone store I've ever been to Thank you Chrys, Malik and Annely for all of your help today.

Did I wait almost an hour in-store to pick something up that I ordered online earlier in the day?…read more Yes. But did I still get excellent customer service from Aaron? Also yes. Aaron was solo in the store, assisting someone with an issue for the past 4 hours that he did not cause. He was calm and patient, working hard to resolve this customer's issue. He then simultaneously got my item and assisted an elderly lady who had visited before with questions on how to use her phone. He was so kind and calm (I would have lost it) while having to go around in circles in order to finally find a resolution for everyone in the store. Great job!

i went into the store to inquire about internet service and the young black male that was working…read moreon 1/4/2025 around 1130 am. Should I say needs customer service training and a little. i ask about internet service and he said let's check availability, he kept messing up my address and kept entering it incorrectly. i gave him the zip code he immediately snapped back and said I was not eligible for service which is a crock of crap because I came home and spoke to a online rep and they stated i was eligible for service. So this kid just didnt want to do his job and set up service for my and my at home job. i attempted to call the store and the phone kept giving me to verizon customer service why have the local number listed if you cant speak to a rep in store to address a issue. as 15 year customers we are cancelling our "F"ing service, due to someone not wanting to do his job , I will be returning to the store to speak with a manager.

Had to wait a quite a long time otherwise it would be a 5 star…read more A nice young man named John, kindly assisted me and solved my problem. I was thankful and appreciative of his service. Glad I stayed with Verizon when others were being considered.

I don't like to shop in the stores, this is the reason why. Customer Service is rough. By looking…read moreat me the lady told me she didn't think I could afford to watch I wanted to buy. How does she know that we aren't entitled, privileged Americans. And we surely don't keep up with the Joneses.

I want to warn anybody thinking about getting at&T account. The Internet air is absolutely…read morehands-down the worst Internet service I have had for the past 30 years.. when you call them oh let's check the modem oh there's too many people on the tower just one excuse after another. The fact is they have over sold their product and there are so many people. This is why it continues daily. I called them yesterday same issues as yesterday and they had sent me a new modem that I actually got yesterday, but I hadn't hooked it up yet. I said the modem worked yesterday. It's not the modem, but they asked me to plug it in so I did. I got home today sure enough all Amber and red bars no Internet. So I unplugged it plugged it back in. It worked for 15-20 minutes and then same thing Amber and red bars. This is the new modem, doing exactly the same thing as the old one. The Customer Service reps are courteous and nice, but they are trained to get you off the phone. I also got an iPhone supposedly complementary but you know they're charging me $27 a month. I've had the account for a year. I owe $652 and that's how they rope you in to continuing with the terrible cell service. It's not as bad as the Internet service but it's bad. I would know sooner sign up with AT&T again as long as I live. Buyer beware it's not 5G unlimited because you can't get Internet when you want it.

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly! Super easy to compare the iPhones and decide on the iPhone 17 Pro Max. They only had orange in stock, so I would brave two shopping centers in one December Saturday evening, but I was on the quest for a new phone. Happy they could do a "online" order and printed a slip to make the next stop incredibly easy. This location has been great since becoming a Verizon customer in 2006. Thanks for being amazing and exceptional service through the years.

5/7/25 Located just south of the 60 on Signal Butte across…read morethe parking lot from Walmart. Parking 5/5 "Today" we scored a parking spot up front but this is Verizon's busiest store in the east valley. Parking is limited and is shared by numerous popular restaurants and businesses so you may need to park and hike. Service 5/5 Time for a much needed upgrade for my wife's iPhone 10. We signed in waiting for the next available representatives who was Drew. He greeted us and brought us to a workstation. We discussed phone options and found her iPhone 10 qualified for a free upgrade. Awesome Sauce !!! We kept our existing Military discount plan pricing with her shiny new phone. My wife picked her color, case and the data transfer was all handled by Drew. During the hour long process Drew explained the key improvements she gained in this upgrade. He also reviewed some of my phone settings I was having trouble with and resolved those as well. Once the data transfer was complete Drew performed side-by-side reviews to confirm everything made to her new iPhone 16. Drew provided excellent customer service today. He asked great questions to help direct us towards the right replacement and free on top of that! Drew demonstrated both customer and technical skills which made our visit and the new phone upgrade flawless. Perfect Gentleman and represented Verizon very well Kudos we appreciate him! Recommend 5/5 Although busy, we recommend this store and Drew. Can't say enough about him. In to the next review, SYOY!