I would personally like to thank Laurie. She was fantastic! We have been trying to solve a phone…read moreproblem (calling 911 with the SOS touchscreen button) for three weeks. Spoke with the AT&T store at Arrowhead and was told we were out of luck and to call AT&T direct. Called them, they called the manufacture and was told to buy a case for the phone. (Pantech people don't even know the phone they develop!) so the AT&T guy advised to us an upgrade on another line and toss the phone. Now we get to the store meet with the greeter who we show the problem. He shows us a couple phones after looking at ours. We hang out for the next rep that turns out to be Laurie. So check this out. She grabs a phone out of the box due to the demo on the wall not working. Then it happens. This wonderful lady lets us know to take the lock code off the phone we have and guess what?! Problem solved!!!! So lets recap.... AT&T store at the mall, AT&T corp., manufacture, and a greeter.... I run a million dollar a month store and I would hire Laurie to cover all these people and pay her triple! Common sense, logic, product knowledge, and customer service! Gets no better than what Laurie is! Thank you so much Laurie!

I started this process on August 14, and what should have been a simple phone upgrade has turned…read moreinto an extremely frustrating experience. My first visit started out fine until I realized the representative had ordered the wrong phone. As soon as I noticed the mistake, I called the store. The representative spoke with AT&T customer service and was told the order could not be canceled. I was also told that I would need to wait for the incorrect phone to arrive before it could be returned or exchanged. However, the store representative assured me that once the phone arrived, I would be able to exchange it for the correct phone without a problem. Three days later, I returned to the store to pick up the phone I never wanted in the first place. The representative who originally helped me acted as though she did not remember me and offered no assistance with fixing the mistake. Another representative eventually helped me and explained that if I exchanged the phone in the store, I would have to pay a restocking fee and pay the sales tax on the phone I originally wanted **before I received the refund for the sales tax I had already paid on the incorrect phone**. I was also told that the sales tax from the incorrect phone could not simply be transferred or applied toward the correct phone. To make matters worse, the store did not even have the phone I wanted in stock, which was the reason I had asked the original representative to order it in the first place. I was then told I needed to send the incorrect phone back and wait for it to be received and inspected. After speaking directly with AT&T customer service, I learned that the exchange process I had originally been promised was not actually how the process worked. Instead, I have to wait for the returned phone to arrive, be processed, and be inspected before anything else can move forward. No one could give me a clear answer about how long the inspection would take. I also cannot receive a refund for the sales tax I paid on the phone I never wanted until the return has been inspected and processed. I was told that could take another 3-7 business days. On top of that, I cannot upgrade to the correct phone until the upgrade connected to the incorrect phone is removed from my AT&T account. Right now, the system still shows that I have already completed an upgrade, even though I never received the phone I actually wanted. It is now August 20, and I am still waiting. No one at the store has been able to resolve the issue, and the customer service representatives over the phone cannot complete the upgrade until the return process is finished. The biggest issue for me is that this entire situation started because the wrong phone was ordered, yet I am the one dealing with all of the delays, additional upfront costs, conflicting information, and inconvenience caused by that mistake. Based on my experience, I would not recommend this location. It felt like the priority was making the sale and repeatedly trying to sell me AT&T Internet rather than making sure my phone order was correct or helping resolve the problem afterward. Hopefully, at some point, I will finally receive the phone I originally went there to purchase. Horrible experience.

I just wanted a phone case and nothing else, called ahead to make sure they sell my phone model…read morecase. They said yes. I went in and Kai was very helpful, knew exactly where his cases were and showed me my phone fit in it before I bought it. Solid price for a phone case too!

SCAM! This dude is selling knock off temu screens. I knew for the price it wasn't gonna be an…read moreauthentic "Apple" made screen, but I thought it would at least work sufficiently. This screen here is straight up broke. It keeps freezing, sometimes it knows if you're trying to press something- sometimes not.the screen edges are totally non-responsive, the screen is dim and the colors are so dull. I was so pissed off and was going to go in there to confront the guy and demand a refund, but then I found out I had paid enough of my phone off to trade it in. I had a small crack before I "demolished" my screen, and I wouldn't have been able to trade it in with that small crack. I just traded it in so I guess you can use this guy if you wanna phony screen U can rip the carrier off with. This guy is running a scam shop, he should literally be investigated and shut down. I will probably send a tip over to the AG...it's criminal. Absolute dog shit.

Customer service is lacking. We will not be back here regardless of how close it is to our house,…read moredon't talk down to customers even if you can't personally handle the issue *in store*.

Stopped in to add a line and purchase a phone for my Mom's birthday. Adrian Sanchez knew exactly…read morewhat I wanted and needed. Plus, he recommended several helpful accessories. TMobile/Sprint was offering a free line, network upgrade, and other benefits. Everything worked out perfectly thanks to Adrian and Sprint/TMobile. And Mom is so happy Thank you Adrian!

Went in because I was doing business with an approved Verizon retailer where I had issues right out…read morethe gate. Customer Service recommended going into a corporate store and I went here. Hands down the best customer service I have received since being a customer for 3 years. I was greeted as soon as I walked in the store, I had an appointment but checked in a little early. I love the app that shows how many people are head of you. First off, Pedro thank you for everything! I was having issues that were very frustrating and right off the bat, he listened and provided the best solution for me. He was helpful and explained everything that I would see on my upcoming bill. Pedro, I thank you for your professionalism, patience and understanding. I don't mind driving the distance when I can get great customer service.

I made an appointment for help with an iPad I received for Christmas. Jordan helped me the moment…read moreI walked in the door and had me up and running very quickly. He was patient and friendly. All in all a very good experience.

I was going to give 5 stars as they got us in and out in a jiffy. It was not an all day sales…read morepitch, though there was some pitching. There was no line, it wasn't busy. When we left though, we found that they signed us up for a promotion that we did not consent to. We had to go back on the website the cancel. The promotion would have eventually cost us more. If you go here, please double check what you signed up for.

Called to ask a couple questions. After i was done asking my first question, the line went silent…read more I tried calling back and the phone hung up immediately. I'm not sure if they're hanging up on me on purpose or they blocked my number. The guy that answered was automatically sounding like he was in a bad mood when he picked up the first time. So annoying

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!

Today, we went this place to get a new phone & a sales person name Heidi helped us. Because of our…read moresituations. , we couldn't get a phone today. Eventhough we couldn't get a phone today, she explained everything we needed to know to get a new phone. She was very nowledgeable, with a very professional manner. She made us very pleasant & comfortable... After we left the store. I have a question so. I went back to the store. This time one of the other sales person (a gentleman) answered the question. Also he was very nice. I noticed the store review weren't all that good. Our experiences with this store, we have T-mobile service for a long time, were always good. Keep up the great work & would like to see the store ratings get higher! Thank you Heidi!^^

Derek was our guy who helped us he Did a great Job and his help was much appreciated.read more