I am happy with the services at this store, located inside South Shore Place. Especially Nelson is…read morenice and helpful. He gives the great customer services. I definitely recommend this store to everyone

I changed over from IPhone to Android. And most of my contacts didn't transfer. And some texts came…read morein on one phone and some on other. Talked to several people no one could figure it out. Dealt with this nightmare for months. Until I went to TMobile yesterday at Southshore Mall. Jimmy was extremely thourough and patient and went through everything to fix this problem! A true professional. Scores a 10 out of 10. Thanks Jimmy!

I just went into the store to redeem my T-Mobile Tuesday item. I haven't redeemed my Tmobile…read moreTuesday in a very long time. It was a little shady that they asked for my ID and proceed to take pics of the front and back of my ID just to redeem a T-Mobile Tuesday item. The female then went to grab my T-Mobile Tuesday item and a 5G router that didn't come with the promotion. She told me that because I'm a loyal costumer I get this router for free for 14 days. I kindly declined the router offer and advised I only want the t mobile Tuesday item. She then told me that I can't have it unless I have the router as well. The whole situation felt very shady, I declined both the T-Mobile item and the router she tried to force onto me. Please becareful as they might try to scam you into signing up for something. I will not be coming back here.

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

No complaints. They keep the line moving and don't question whether a device isn't working, they…read morejust give you a new one. -Glenn Cionek

Amazing that we pay more each year and yet my service is worse by the day!!!!…read moreWiFi keeps shutting off and have to reboot my box almost each day plus they tell me they want to come in and check the inside for a fee yet it's NOT IN THE HOUSE ITS BY THE OUTSIDE CONNECT CAUSE THE WIRES ARE SO MESSED UP WITH ALL THE NEIGHBORS WIRES AND THE MAPLE TREE KEEPS HITTING THE WIRED WHEN WINDY! No body trims the tree and what City Official Ass planets a maple tree 5 feet from a pole and branches grow around the wires. My WiFi box has been changed 4 times and upgraded my speed for more money yet this is unexceptionable. COMCAST should be ashamed that their customer service is so poor and responsive without charging for just observing. This problem is not my home! It's COMCAST!