Came into look at what options were available for getting a new phone. The phone prices are getting…read moreout of control these days! While they have a great selection of phones, some of the prices for phones are insane! They do have 24 months payment plans and they push them all day long. The staff member who assisted me was very helpful and explaining what options and pricing for all the different models of phones that are out there. I'm going to hold off and see if there's a deal coming up in the future because my trade in value of my particular phone is not that high It seems. Also found out that you get a better deal, depending on the plan you have and I have a grandfather plan in effect at the moment so I get the least amount of trade-in value I was told.

Amazing service (thank you Jules!) and very nice location enough seating for anyone waiting, nice…read morebright store.

They could improve by filling their waiting list. I was in on the list signed in before another guy…read moreand waited patiently well he come up said that I was next but wanted to take care of another person instead of me which when the guy came in, he stated that he wants to pay for a bill and the guy pointed to the kiosk that he could use and he said no it's a business account that I need to pay on. So apparently just because that guy has a business account that pushes him above me even though I was waiting before the guy and also I'm in there for the same service of paying a bill I find that very unprofessional and I would not me personally I'm not going to come back here to do business with them. I'll go to a different location if I want to pay my bill in store, but I will not be returning to this location very unprofessional.

Don't believe them when they say taxes are included. They lie. The welcome plan was supposed to be…read more$30 a month with autopay but with taxes and surcharges it is $37.20 a month. That is 49% higher than I was paying with Cricket and I don't see any improvement in service. The bill is especially hard to understand.

When I first returned for my appointment, the person helping was dismissive but I wasn't the only…read moreone who noticed, Rachel the manager came to check on me and she was PHENOMENAL! She worked to find someone to assist me and resolve my issues in the meantime. She pointed out the features on a phone I was interested in and helped with an account issue I was having. Tony ended up helping me and he is an ALL STAR! He was so great! He took so much time and was able to help multiple customers at once without anyone feeling neglected. I can't say enough about how great they were and I am thankful for their professionalism, kindness, and patience. They are understaffed so results may vary when you go but they are also hiring so that's a plus too.

Communication. Less excuses. Time spent there was using up my life force. Just wanted a new…read morebattery. They turned it in to about a 3 1/2 hour ordeal. Back in the day I have put batteries in iPhones less than an hour. They had too many excuses. She's new. She needs more training. Oh, we're really backed up now it's gonna take a little longer than we thought. if you go there, plan on staying the day and maybe part of your evening.

Stay clear from this store. I've had issues since Oct/Nov 2023 when I added 2 lines for my husband…read more& child. Unfortunately I didn't realize right away but the store committed fraud & added all kinds of things to my account. I had double lines added with added features I never asked fir including a watch I never received. I was told by several employees & current manager that they fired everyone from that store on Nov. 2023 including manager regarding fraud. So I thought great they know I'm telling the truth & shld be able to get everything corrected & credit/refund to ny acct. It is Aug 2024 & my phone is still disconnected due to non-payment even though I have given tmobil $1294 this year with the last payment was end of March. I stopped paying once I made complaint & as of today it has not been resolved. It took me 6 weeks to talk to manager of store. He was never there & only returned 1 phone call from the dozen of times calling store, going to store & leaving a message w every employee in store including asst manager. I was told only manager can do refund/credits. I also wA told I have to call customer service as far as removing everything & connecting phone. I spoke to several managers in customer service & yet still I sit w no phones on for the whole family. My son just started his senior year at bloomingdale high-school & we have no way to contact each other & he also has no way to contact his teacher's etc.. This is unacceptable & I'm taking this complaint to the top. BBB, FTC, Corporate & lastly lawsuit if I can't get resolved. I have notes on every person I have spoke too including dates & times. I have receipts & screenshot on everything I have tried to do to correct the issue. This is UNACCEPTABLE for anyone!

The manager is extremely dishonest and unprofessional. He needs serious evaluation of his character…read moreand professionalism. He lied to my elderly father and manipulated him into buying a brand new phone when the issue had nothing to do with his phone and everything to do with an IT issue. Absolutely disgusting... no words...

I recently had the pleasure of visiting the CC office in Sarasota on 41 by Einstein's Bagels…read more Takeesha, Reggie, and Robert are beyond great! Friendly, helpful, knowledgeable, and obliging. They're all happy to help with plan selection, choice of phone, and happy to share info. Wonderful experience.

Alpha knew I was less versed in all things tech (I'm nearly 75) and he patiently got me up and…read morerunning . I am very grateful! Thanks Alpha and Consumer Cellular Brandon Towne Center!

It was such an amazing experience over there , the staff was super nice and friendly with me, they…read morehelped me out to solve my issue and they order a phone for me that arrived the next day, if that's not 10/10 service , I don't know what is

The service was amazing me and my family got in and out Eddie was a huge help and the other members…read moreare hilarious

Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

Most excellent. Communicative, prompt, explains with patient guidance, perfect workmanship. Will…read morerecommend and use again should the need arise. I went to the location on Coastal Boulevard next to the movie theater in Brooksville, FL

I've taken my phone here twice now for repairs. As well as my family repaired their phones here as…read morewell with great experiences. It's very fast. On time repair. Professional. And they communicate price up front which is competitive and usually is below other phone repair places! never had any issues with the repairs. I will continue using them as they are the best place around!

My husband and I visited this Verizon store today. I can't say enough good things about our…read moresalesman Kai. First of all we had purchased our new phone from a different location and had to go to the Brandon store to pick it up. The store was clean, well stocked and had comfortable seating. Kai greeted us when we entered the store. He was with another customer at the time but after a couple of minutes, came over to help us. He was very informative, patient and professional. Kai made sure we understood the new changes we would experience with the phone, informed us about accessories we were interested in and made sure the new phone was set up properly. Because we had purchased the phone elsewhere, he knew he would not be able to receive commission on the sale. However, he treated us exceptionally well. Kai is an asset to this buisiness and we highly recommend this location! Thanks Kai! Sandy & Michael D.

My mom and i visited this location to upgrade my phone. I was hesitant because I had a voicemail…read morefrom my dad who recently passed that I did not want to lose. Sam, the rep who assisted us, was kind enough to take my phone in the back (I wasn't able to hear my dad's voice yet) and make a copy of the voicemail on his phone so he could send it back to me in an email attachment that could be saved permanently with no risk of losing it. His kindness during this difficult time was greatly appreciated. He even helped us set up the new phone on my car's Bluetooth. Great customer service.