Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

The man that owns or says he owns this location after him flipping me off for no reason behind his…read morestore while I was driving called me several racist comments because I stopped to ask him politely why he would yell at me about something that had nothing to do with him! He got defensive told me he had a good lawyer and to keep moving. I again expressed my concern for him yelling out to me infront is my family, and his response was many nasty words including "go on with your white b i t c h arse!" I said real classy and I left! Why someone would want to alienate a potential client or people I know and love to not shop this location or company is beyond me! I never said anything to provoke this type of hate or anger and he owes my family an apology for his nasty behavior!

This was one of the worst customer service experiences I have ever encountered. DO NOT VISIT THIS…read moreLOCATION I visited the store to add a line and purchase a phone. There were only 2 other customers in the store yet I still waited approximately 30 minutes before I received service. Once I finally sat down w an associate and we began getting my account set up I was told the phone I was purchasing was eligible for a trade in discount of $350. I was elated because I did have an older phone not in use I could trade in. I asked if I needed to go and get it and was told not to worry as I had 30 days to bring it in. I come back into the store 48 hours later and am then told, by the same sales associate, that that promo had "expired" and my trade in was worthless. I reminded him he told me I had 30 days to bring the phone in, and that i even offered to go get it that day. He acknowledged that conversation but stated was unable to help me. Naturally I was not happy w this response and asked to escalate. I get home and get a call from the store manager Frankie. Within 2 minutes of our conversation he is cutting me off and very defensive and most importantly offering no solutions. He was extremely unprofessional and ultimately ended up hanging up on me when I asked to escalate. The store manager! Needless to say I will NEVER do business at this store and will be escalating to ATT CORP

Shout-out to Carlos for hooking up a family of three with new phones and network. He also took care…read moreof my daughter by shipping her a phone in middle of nowhere Nebraska and walking her through the process of getting connected. Otherwise she'd have to drive two hours to the nearest Verizon store.

Stopped in today to discuss options. Jason was super helpful and friendly. He analyzed my plans…read moreand made suggestions that totally accommodated my needs. I highly recommend this Verizon location. Easy access, Plenty of parking, and fabulous employees.

From the customer service, to the atmosphere, this place is always a great visit for quick…read morediagnostics, hands on help, honest service, and all my cell phone needs were met! Will return!

From the owner: The Cell Xchange buys new or used cell phones, repairs damaged phones, offers a wide variety of…read moreprepaid services and also has phones and accessories.

great customer service from the owner ..fair prices and excellent job at fixing my phone !!!read more

I wish I could put ten out of ten stars! Mike goes ABOVE AND BEYOND to make his customers HAPPY! He…read morealways has a smile to brighten your day, and knows most customers on a first name basis. He's amazing at what he does, quick, and personable. Only charges the correct prices too, NEVER rips anyone off, always works with you. Most humble person I've ever met & he's SUPER KIND to my 3 kids that run behind his counter I WILL NEVER GO ANYWHERE ELSE FOR PHONE FIXING!!!!!! !!

When I first returned for my appointment, the person helping was dismissive but I wasn't the only…read moreone who noticed, Rachel the manager came to check on me and she was PHENOMENAL! She worked to find someone to assist me and resolve my issues in the meantime. She pointed out the features on a phone I was interested in and helped with an account issue I was having. Tony ended up helping me and he is an ALL STAR! He was so great! He took so much time and was able to help multiple customers at once without anyone feeling neglected. I can't say enough about how great they were and I am thankful for their professionalism, kindness, and patience. They are understaffed so results may vary when you go but they are also hiring so that's a plus too.

Communication. Less excuses. Time spent there was using up my life force. Just wanted a new…read morebattery. They turned it in to about a 3 1/2 hour ordeal. Back in the day I have put batteries in iPhones less than an hour. They had too many excuses. She's new. She needs more training. Oh, we're really backed up now it's gonna take a little longer than we thought. if you go there, plan on staying the day and maybe part of your evening.

Outstanding Customer Service from Giselle at the Riverview AT&T Store…read more After an extremely frustrating experience at another AT&T location, I was fortunate enough to walk into the Riverview store and meet Giselle. My daughter, who is deaf, had lost her phone while on vacation, and I was trying to help her regain access to her Apple ID. I was already dealing with a stressful situation and honestly didn't know much about eSIMs. I had previously been told that an eSIM could not be installed without a QR code and that there would be a $5 charge. I was then sent to the Riverview location, which was a 30-45 minute drive from where I had been. When I arrived, Giselle listened to what I needed, understood the situation, and took care of the eSIM installation quickly and effortlessly. There was no QR code, no $5 charge, and most importantly, no runaround. She simply helped me. I cannot say enough about how much I appreciated her kindness and professionalism. She could have treated me like just another customer, but instead she took the time to understand what I was dealing with and made a stressful situation much easier. I have been an AT&T customer for more than 20 years, and Giselle reminded me what good customer service is supposed to look like. Giselle, thank you for helping me when I needed it. You were kind, knowledgeable, patient, and genuinely helpful. AT&T should be proud to have someone like you representing the company. If AT&T management reads this, I hope you recognize Giselle for the excellent customer service she provided. She deserves to be acknowledged. Five stars for Giselle and the Riverview store.

I had a fantastic experience with Alexander. His deep product knowledge and professionalism made my…read morevisit enjoyable. He efficiently addressed all my questions and provided me with everything I needed.

My husband and I visited this Verizon store today. I can't say enough good things about our…read moresalesman Kai. First of all we had purchased our new phone from a different location and had to go to the Brandon store to pick it up. The store was clean, well stocked and had comfortable seating. Kai greeted us when we entered the store. He was with another customer at the time but after a couple of minutes, came over to help us. He was very informative, patient and professional. Kai made sure we understood the new changes we would experience with the phone, informed us about accessories we were interested in and made sure the new phone was set up properly. Because we had purchased the phone elsewhere, he knew he would not be able to receive commission on the sale. However, he treated us exceptionally well. Kai is an asset to this buisiness and we highly recommend this location! Thanks Kai! Sandy & Michael D.

My mom and i visited this location to upgrade my phone. I was hesitant because I had a voicemail…read morefrom my dad who recently passed that I did not want to lose. Sam, the rep who assisted us, was kind enough to take my phone in the back (I wasn't able to hear my dad's voice yet) and make a copy of the voicemail on his phone so he could send it back to me in an email attachment that could be saved permanently with no risk of losing it. His kindness during this difficult time was greatly appreciated. He even helped us set up the new phone on my car's Bluetooth. Great customer service.

I would not recommend anyone use this store without contacting customer service first. Today, I…read moreaccompanied a friend to return their router, which is something I've done a couple of years ago. We signed in and were 18 out of 25 walk-ins and waited about 35 minutes to be helped. The person helping us said that he couldn't do anything for us and that we had to call customer service first. 15 minutes into being on hold with customer service, the person helping us walked away and made an announcement to the store that anyone returning equipment can just drop it off on the desk. I ended up asking if the announcement applied to us and our helper ended up saying yes, so we chose not to waste more of our time and left the store. The issue is that the process would've taken a significantly longer amount of time if I had not questioned the process that our Spectrum representative was suggesting. Our experience today made us feel like we were not important and that our time wasn't valued.

spectrum the worst company ever once they got this name would i recommend not at all...you even…read morehave to oay fir channels that were once free to watch thats bs and their streaming the worst customer service you have some that need better training..#facts speaking in general now can't wait to move to get a better provider who offers better for the price too...oh after 12 a m lol tv starts searching haha unable to watch what you can...would not recommend sorry not sorry and lastly they need to stop knocking on my door because i have very good fone service for over 20 years with my provider ....clock dat periottt...i have been charged for Paramount plus and haven't been able to actually view so i called both companies getting the run around from both well Spectrum said i can get my monies back because they bill a month in advance and mind you I called three days later to cancel because unable to see my program and was told i would not get refunded last agent I spoke with was name Jeremy the rudest and o I was yes indeed highly upset that I said the word Shyt lol and he said to stop cursing I told him I'm not cursing he said yes you are and I said shyt is not a curse and you don't want to hear me cursing because I can go there and then you can say I'm cursing after that I hung up the fone...I call it rip off so yeah unable to watch and still charged me and my cancellation is for the next month so yeah they got over on me...oooo wait they said it was streaming I can't see the same day now y would I pay if can't see the day is airing smh ‍ bye this is all calling not going to the actual store...