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    Verizon

    Verizon

    (50 reviews)

    " Animals work here & it's not a Verizon Store " CHECK THEIR…read moreREVIEWS ON BETTER BUSINESS BUERU: A bunch of animals work here . They have no manners and behave like wild animals. When I asked to speak to a manager about this behavior. Plus the way I was treated. An employee stated on a phone call that 1. They have no manager they work independently. 2. Then stated they have a district manager that runs three or four stores and couldn't be bothered to speak to me . Literally those exact words were stated . Like I said a bunch of wild animals work here . It's also not a Verizon store so be-careful in this store with these kind of animals running this establishment like they are in a back alley . Not in an establishment in Newton ma . I also was told by this employee named Brian ( if this is his real name he gave me ; he had no name tag ). To use a Verizon store in my location and refused me service in this store . My race is Afro Hispanic and I own property in an area of Newton close to the store called chestnut hill MA , in Newton MA . Like I said a bunch of animals running this establishment.

    BEWARE not a corporate store, work on commissions. Horrible…read morecustomer service, rude and dismissive. What could have been and easy fix, they refused to help, referring customers to store where phone was purchased or a "factory issue". Store was empty and its self explanatory as to why. Also where customer service has lapsed, this is it! Management needs to educate this generation of staff who have absolutely no work ethic. Sad and embarrassing.

    Zoom Wireless

    Zoom Wireless

    (1 review)

    I'm not actually surprised this location didn't have any reviews before now -- it's a little out of…read morethe way, it's only advertised as a Verizon Wireless retailer by other Verizon locations, and then only when you need to do something shifty about your phone's warranty. I wouldn't have even known about this place had I not gotten a full-scale, year-long runaround from Verizon stores all across Boston. While I'm making this sound like someone selling old Razrs and unlocked refurbished iPhones out of a cardboard box on a random street corner, know this: Zoom Wireless will cut right through the bullshit and get you hooked up proper. Backstory: Over the course of about a year, I owned ten Blackberry Curves, all on Verizon plans. Each one would last about a month, experience the same type of keyboard/trackball failure that the Verizon Store techs couldn't explain, rendering each one the technological equivalent of a blinking potato. Each time, the folks at the Verizon store would offer a replacement under warranty, and since I was hopelessly hooked on the Crackberry, I'd take it. Around the tenth time, though, I decided enough was enough, and since the Tour had just come out, I walked in and asked about an upgrade. In very hush-hush tones, they recommended I visit Zoom, since there was nothing they could do for me in that regard. Once I had tackled the ride to Cleveland Circle, I walked into Zoom and explained my predicament to the two guys working there. They were utterly flabbergasted that I had had such awful luck with these phones, and even more floored at the fact that Verizon wouldn't upgrade anything for me. After taking my info, one employee got on the phone with Verizon HQ and explained my situation. After they put him on hold to check some files, he said to me, "Listen, you've been through too much for me to stand by and watch you have to pay anything for this upgrade," and then coached me through how I should phrase my predicament in order to get the Verizon folks to waive all the charges. Sure enough, I got on the phone with Verizon, and following the Zoom employee's instructions, got away with only having to pay the delivery cost for a new Tour. Overall, was it shady as hell? Sure. Did I initially walk away from this business encounter wondering if I'd violated any laws? Of course. But what counts is the folks at Zoom helped me defeat a telecommunications bureaucracy, and now I've got a phone with which I'm still satisfied and for which I didn't have to pay any more than postage. So, screw dealing directly with Verizon. When the going gets tough, the tough ought to get going to Cleveland Circle.

    T-Mobile - mobilephones - Updated August 2026

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