I mostly avoid writing reviews for branch stores of big-box service providers, but this T-mobile location deserves a shoutout. My mom speaks little to no English and she was filled with excitement after her visit! Not only did they assign her an in-store sales rep that speaks her native language, but they also tended to all her specific needs. The reasons for her visit included: a new SIM card, an upgrade from an iPhone 5 to an iPhone 8, and questions about unlocking her phone for international travel. The sales rep helped her with both of the first two things and gave her detailed instructions on how to unlock her phone online. All t-mobile stores should aspire to provide this level of customer service, because usually the sales reps stink! ::thumbs down:: read more

Very very shady place. I came here to inquire about the JUMP program when it was the new rave. The sales rep told me a bunch of lies and did some shady stuff behind the scenes. First he said if I bring him 3 lines, he'd get me a 20% discount off my whole bill. This actually turned out to be him submitting me as a Chase employee, which I'm not, and then after 3 months T-Mobile sent me letters requesting proof of employment. After that they just removed the discount and I pretty much got scammed into a bait-n-switch. On top of that, I asked the rep if in a couple of months I hated the service, would I be able to leave or have to pay off the phone? He told me I could just hand the phone in and leave, since there was no contract. This too was a lie. You can only return the phone if you want to upgrade and get a new one, but in order to get out of the contract you have to pay off the whole phone. I wrote to T-Mobile and called a bunch of times, and was pretty much told that I misinterpreted the sales reps information and they never even addressed the discount issue. I got suckered, I get it, but for a global company like T-Mobile to not even look into employee discount fraud, or pretty much not care, well that's just ridiculous. read more

Customer service was superb at this T-Mobile. I made the switch from ATT, which was a lengthy transfer process, but completely worth the wait. The service rep, Ruddy, made sure that everything switched over perfectly. He did not skip a single step. All of my old phone's data was seamlessly transferred onto my new phone and I got a great deal! Should have switched long ago. Even though the place was packed, I was treated like a valued customer. I really appreciate that! read more

Been to other T-Mobile stores around the area. All got lines and the reps are a bunch of clowns. This one not so much, they help you a lot and try to resolve any issues quickly. Very knowledgeable and friendly. Would definitely go again. read more

Customer service was terrible here. All they cared about was setting up new accounts and rushed me out. I would never come back here. This is not even a corporate store! read more