Not impressed. Placed an order for a Gizmo watch at 8:33 AM. It said it will be ready in 2-4 hours…read more I called the store 5 times to check the status of the order because it wasn't showing fulfilled. Nobody answered. I Arrived after 4 to pick up the order, and they said they couldn't find it anywhere and offered a different model. I asked why they didn't call to let me know they couldn't fulfill my order. She said she didn't have my phone number or email address... both of which I provided when placing the order. I asked to see it and they said they didn't have one on display. Also needed to be "checked in" because there were multiple people waiting. I ended up cancelling the order and will go a different route. Verizon should make sure they have the product you want before running a credit inquiry. We've been a customer for 19 years but seems like Verizon isn't the way to go anymore.

They are not a corporate store and Verizon cannot help you with any problems from this store. I…read morewent in on 3/27/26 and bought a phone and accessories. Used my debit card to pay. I asked for a receipt and was told it would be in My Verizon. That's where everything usually is, so I said okay. It's a month later and still no receipt. I thought I paid the remaining balance on new phone with the transaction. I have no proof as I have no receipt. I have been on the phone multiple times with Verizon and no solution. They can't help as this is not a corporate store. They cannot give me a phone number to call this store. How is a person supposed to know this? It says Verizon on the building. No back up from Verizon if you buy here.

Everything about this company is bad. Product bad, service bad, customer relations bad. Do yourself…read morea favor and sign on with any other wireless cellular company, but stay away from AT&T. I keep getting billed even though my account was zeroed out almost 4 months ago. I've been into their store twice to rectify this issue, I have made countless call most of the time I talk to no one. They gave me two numbers to call for billing, one was 611, when the phone answered, it was T-Mobile! When I asked, " when did you merge with AT&T?", they said that they had no idea that they did. And promptly told me they can only speak to T-Mobile products and T-Mobile billing. So I tried the next number. 1-800-301-0050 which was supposedly the direct line to AT&T billing department, when the phone was answered this time it was "Liberty Wireless", they had no explanation why AT&T would give me a number that was to a different wireless company and they didn't have any AT&T phone numbers that would get me in touch with AT&T. I have not been signed up with AT&T for almost 4 months and that is how long I've been dealing with them erroneously sending bills to me, which at this point equates to harassment.

This sounds like the exact same problem as the AT&T store in Oak Harbor. I was/am going to come…read morehere instead of Oak Harbor because the manager there is a complete jerk, maybe they are related. I guess I am going to have to find someway to complain to "corporate", but not confident it will do any good.

I had a problem with some weird screen when I powered up my phone. I couldn't get it to do…read moreanything. Julian ,the agent helping me turned the phone off and fixed my problem. He was courteous quick and didn't make me feel stupid after such a seemingly simple thing I couldn't do. Thanks Julian.

If I could give this company zero stars I would the customer service is horrendous all customer…read moreservice is contracted through India and language is definitely a barrier they don't understand and they don't absorb information they constantly talk over you constantly apologizing you can be extremely organized and they will find a way to f* ck up then they want to charge you for their mistake! STAY AWAY HORRENDOUS CUSTOMER SERVICE POOR QUALITY INTERNET AND POOR QUALITY PHONE SERVICE BAD JUJU!!!!

I would not use this company if someone paid me. It's a pretty long story and right now I'm so…read moremad, I couldn't do it justice. I bought service for 2 phones an iPad and internet. I never received the phone because it was lost in shipping. When the purchase was made, they gave me 3 SIM cards and told me to come in when the new phone came in with the iPad and both phones and they'd download everything and get it going for me. Since I never received the phone, I never was able to use any of their equipment or anything of theirs and they still charged me almost $300. This is just wrong.

New service thanks to impatient son..Thank goodness for this particular T-Mobile Store. Why?…read more Well. I had to get a new phone. Apparently my previous device started acting wonky battery-wise once I got on the plane. Anyways, this was the closest T-Mobile Store. I admit I had reservations. The whole out of town thing, y'know I was sure I'd have "easy prey" or "new meat" written large on my forehead and easily be taken advantage of. My fears were, thankfully, totally unjustified. First contact was with Mr. Derrion. Personable, knowledgeable, customer service oriented AND he just happened to be the store manager. SCORE! He listened carefully to my dilemma, assessed my old phone and walked me through a few options. Painlessly. I was then handed off to Ms. Chloe. She was personable, knowledgeable, diligent, and industrious. All in all a very impressive experience for an out of towner. Definitely would suggest if you need a T-Mobile Store, choose this one.

Highest recommendation to go to for your electronic issues. Professional, great communication,…read morefriendly and knowledgeable...

Very professional the service was great highly recommended to go to the business and try it out if…read moresomething wrong with your phone omg smartphone solution is the right place for you to go.i just love it.

My son gave me his iPhone 15 pro because he dropped the phone and the screen broke. Bad apple was…read moreable to replace the screen and then transfer the data from my iPhone 11 to the iPhone 15 Pro . They cleared my iPhone 11 so I could sell it. Luci was awesome as were the other employees we interacted with when dropping off and picking up. Communication was excellent through out the process. When I picked up the phone, the screen protector they added was so professional it looked like the actual screen. I checked other companies online and I feel I had excellent results for a reasonable price. Thank you and I would recommend Bad Apple Repair service based on my experience.

i had issues with my iPhone which even the main apple stores could not solve however Bad Apple were…read moreable to fix it in less than 20 minutes. I was really so happy and impressed. The agent who fixed it was also so respectful and kind. Thank you so much Sir, and the entire Bad Apple staff. For me it's five Stars

The manager Jerry helped me. First he quoted a plan with trade in and it turned out the plan and…read moretrade in price wouldn't work together. So I settled for another plan with fewer perks(same price) to get the phone trade in deal. When I got home and looked at the PDF that was sent to me, there was an added $19.00 monthly fee for protection that I didn't ask for. Had to go back in and get that removed. Then when I saw my first bill, the trade in credit was almost $10 less than what Jerry told me it would be. I went back in and was told I'd get the difference in a one time bill credit sometime in the future maybe 2-3 bill cycles. When I ask why I wasn't told this up front, Jerry became m agitated. He never apologized...he said "the system " did it, so took no personal accountability. His last words to me were that if I wasn't happy I should just go back to Verizon. Won't go to that store again. Bait and switch tactics and poor customer service skills.

Jerry was very helpful and knowledge. I was immediately…read moregreeted with a smile and asked what they could do for me. This is a great team! Jerry really was friendly You can tell he loves his jobs. I was very happy with the service and my products.

I am writing this review a little late, so things may have changed at the store, but here goes:…read moreA friend of mine lands in the hospital in Burlington. Serious, serious situation. Audio books are all he can do to help distract. I go to T-mobile to find a wired phone to headphones adapter for him. They don't have it but they say to try Best Buy down the street. (Cool on you, T-Mobile). I go to Best Buy. Cashier says she sees 3 on inventory, takes me to shelf=nothing. She calls manager. He shows up. I tell him story of what I need and why, and WHOA.... They start digging. Manager on computer, cashier in the under-counter storage areas. Cashier empties the storages=no luck. Manager finds that the adapters are discontinued but he thinks they never left the store. The next thing I know they have dragged out this big cardboard box and both of them are digging through it item by item. And from somewhere in that box they find 3 phone-to-wired headphone adapters. I bought all 3. Now there were many times that they could have given up and I would have understood and held no grudge at all, but they didn't. I was stressed out at the time so I didn't get names like I should have, but they were amazing and it meant so much to my friend. You two have my thanks. I will say that when it was time for the purchase of a large order of PCs for a local business, they followed my recommendation and bought them from Best Buy in Burlington.

Didn't let me know they couldn't uphold my iPhone repair appointment and I drove 45 minutes to get…read moreit done when the man told me he's injured he was a complete jerk about it and didn't want to hear when I tried to tell him I received no calls or messages and he could have just canceled it on his end.