NEVER seen a store as poorly run as this ever . There 3 employees. Mess everywhere. Piles of junk …read more Waited 40 min to pick up a 35 cent prepaid copy and I'm still waiting. Another employee said the entire print dept quit las week and one guy had to help tech and print . Currently spending over 30 min helping a senior look at computers. It needs to be shut down. Staples needs to get it together. Wow just wow

Went to go print out some papers wasn't too busy, lady upfront didn't feel like helping out and…read morejust made any excuse and walk away I even overheard a couple talking about how bad her service is as well; she had short nappy hair I'm not that good with computers so I went and spent $10 for no reason bc she didn't wanna help....

If I could give this place 0 stars, I would. I stopped by this location to ship some packages for…read morework. An older gentleman (in the attached picture) was running the operation (I think he was the owner). When I tell you this man was extremely RUDE, seemed hard of hearing, and didn't have an ounce of customer service experience in his body. I was seconds from walking out. However, it was raining, and I had other things on my to-do list. This place was not welcoming AT ALL! The rep was very stern and unfriendly. The establishment had an eerie feel. Save yourself time and visit another shipping center!!!

I stop by this Pack & Ship Center frequently to drop off my FedEx packages, and it's always such a…read moresmooth process. I'm usually in and out in no time, which makes it really convenient when I'm on a busy schedule. The staff is friendly, the service is efficient, and I appreciate how easy they make it to get my packages on their way.

Very helpful even when I wasn't able to use her services. She provided guidance and quickly…read moreresponded.

Deborah communicative well with pictures and messages. Nice personality and Punctual. Would use…read moreher again in the future.

I went to drop off a prepaid return for TikTok that did NOT require a label or packaging. This…read moregentleman (inserts sarcasm) wanted me to pay for packaging that the provided QR code stated was not needed. He described himself as the OWNER of this franchise location when I questioned his ability to follow instructions. After a brief back and forth on what I was not paying for vs what was provided, he eventually allowed me to leave the item and provided me a receipt. I've never had this issue when I've dropped items off at this location on previous visits.

The personnel is very unengaging, unfriendly and uninviting. No matter how the customer attempts to…read moreengage, they remain so stone faced. The younger gentleman is somewhat more accommodating. This displayed persona is displayed routinely. They must remember that they remain in business because of customers patronizing them. A pleasant smile and saying "you're welcome " after a customer says "thank you & have a nice day", cost NOTHING!!!

My family have been doing business with Caribbean Cargo, DC since 2009 and we have been very…read moresatisfied with their service. Once when our shipment was misplaced by the freight forwarding agent, the staff at Caribbean Cargo worked diligently to help us recover our cargo. We have developed a great partnership with Caribbean Cargo and when it comes to sending cargo to St. Lucia, they are the only company we will use. We have used another shipping company in the past but they did not compare to the level of service that Caribbean Cargo provides. We highly recommend Caribbean Cargo DC when it comes to shipping to the Caribbean because of the assurance that your shipment will arrive at its destination as intended. Maurice P.

Great staff and customer service. I enjoyed my experience in shipping to Guyana. Timely arrival…read moreand convenient being in the DMV area compared to driving to NY to ship. Highly recommend.

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

The 1st choice in sending packages. Prices are going through the roof but dependable and reliable.read more

This location just opened four weeks ago, and I'm so glad it did! The Capitol Heights location had…read morestarted to get pretty busy. The staff here are friendly and efficient, and the service is quick.

Great service, would use again! Appreciated the communication about arrival time. Very responsive…read moreoverall, and the team was efficient and polite!

Affordable and efficient. The team came at 9am and were done before noon. I was given an estimate…read moreon Monday and the job was completed on Tuesday. They went above and beyond my expectations. I will be using them again. I highly recommended!