Dishonest sales people. Said there would be a $40 charge per phone. They charged me $60 per phone…read more Told me no upgrade fee. Verizon charged me $40 per line. They been doing this for many years.

Everyone was friendly and seemed to be helping customers. We were fortunate that Jeremy came to us…read moreright away to see what he could help us with. I told him the phone was "possessed". It kept hanging up on calls and would not let them reconnect. For the first minute or two we can't gear each other. When the phone was on the counter or nightstand, it would open a bunch of websites. Other weird things we happening, but the final straw was when it refused to connect to my car. Jeremy fixed everything and even came to the car to ensure it connected well. He was upbeat and a pleasure to work with! He was very sincere and showed he wanted to make sure we were happy before we left.

Be warned,this is NOT a Verizon store,it is a "Cellular sales" store with a Verizon sign. So a…read morepotential rip off is not a Verizon employee. With no people but me in the store, a "salesman" charged me $59.99 to remove one app I had a question about, then violated my privacy and took it upon himself to go through all my apps and delete a bunch to seem like he was doing work,including my golf handicap app. Do your homework, find an actual Verizon store. D.S. pound sand .

My 87 year old sister bought a new phone and needed special instructions due to low vision. After…read moretrying to navigate the new phone we returned early the next morning to ask the associate for help. Let me tell you about AJ who saw me struggling with her wheelchair and instead of waiting for us to enter the store he came out and insisted on helping her right there, curbside , while she was in the car. That type of great customer service is the reason we're with Verizon and have been for over 30 years. Thanks AJ, you are a gem!.

If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

I just noticed, that I was charged for calling 911 ... One…read moremorning I saw a lady lying in the street, I called 911... to my surprise I got charged.

Steven was an amazing person very helpful and understanding and he did very well great customer…read moreservice

Boost mobile is the most incompetent phone service company that I have ever dealt with when it…read morecomes to phone service. They put you on hold and you will never make it to a supervisor if you request it.

Ivan (I think that's how he spelled it) was great, very friendly and helpful. I will definitely be…read morecoming back here if I ever need any help with my phone or account.

I've had my Z Flip 4 screen protector replaced last year and the process, workmanship and…read moreprofessionalism was all there! Service was just incredible in 2023! In 2024, had to come in recently to get my Z Flip 5 screen protector replaced and this experience was just undoubtedly disappointing compared to last year. I could only assume the employees last year no longer work here or something because customers would come in and a line will form yet no sign of acknowledgement was made and there were at least 5 more people in the back. The length process was undoubtedly shown. After patiently waiting after being told it would be an hour, turned into three hours later, I got my phone back only for the bottom left corner of the screen protector to be crinkled and wrinkled with a nail print indentation.... Like what? It was visible and yet the sloppy work was given to me past the counter. Smh. I brought it up and the tech that came from the back was not too pleased that I asked for it to be done again. As they didn't have a screen protector in stock, they made a file in the system that I needed the work to be done and they mentioned either the following Tuesday or Wednesday they will get a shipment and they would call me. I called Tuesday and they said no stock came and that once the screen protector comes in, the system will notify my work order in which they would call me. Come Sunday, I called and they said they had it in stock. Smh. I came, told a two hour labor turned three and half hours and finally got my new screen protector properly installed with no sign of scratches, crinkles, wrinkles or tampered. I work in retail and customer service so I was patient throughout the whole ordeal and showed no hostility unlike the other patrons, but I don't blame them as they were paying so this review would've been 1 had Samsung not covered it under warranty.

This store has great customer service. I highly recommend for any repairs. The staff is extremely…read morehelpful and takes the time they need with each customer so you don't feel rushed.

Great job on fixing the tablet. Worked to replace a unit that was a replacement at a lower price…read morethan a repair. Fast repairs while you wait. Many cases and supplies are in stock.

Very fast and accurate regarding fixing my phone very good customer service! Prices were a little…read morehigh but that's to be expected when using an iPhone so all in all I think their service was excellent and fast