Our Wi-Fi router went out so we had to go find a new one. It had been a while since we had been in…read morehere, but the store layout has completely changed and quite frankly it just makes it feel overwhelming and more like a warehouse than anything else. Because we didn't know where to go we asked the first employee we came across, who was kind enough to show us where they were, but then promptly told us he didn't know anything about them and walked away. No other associate that maybe was supposed to be covering that area came over so we were left to our own devices to do the research. I will say their prices still seem to be quite expensive. We selected one and checkout was very easy.

I want to commend Brian for the outstanding service he provided while replacing the broken case on…read moremy iPhone. From the moment I arrived, he was attentive, professional, and genuinely focused on doing the job right. What stood out even more was the extra care he took--he cleaned the outside rim of my phone, and judging by the wipe, it was far dirtier than I had realized. That level of attention to detail is not something you see every day. Thanks to our Geek Squad blanket service coverage, there was no charge, which made the experience even better. But more importantly, Brian made the entire process pleasant and efficient. I truly enjoyed the time spent while he worked. Brian is clearly an asset to your store, and his commitment to customer care reflects very well on your team.

After finding a fake phone line added to my account, I was only able to get help with Verizon 1800…read moreteam. The onsite team and 1800 team are basically completely different businesses they claim, and offer all sorts of confusing, layered, and underhanded tactics. After going back to the store, I was basically told "it's all taken care of right" after spending hours on the phone with Verizon 1800. Bottom line, just call the 1800 number and save yourself all this layered garbage that I had to personally unravel at my time and expense.

New customer .. went there to get a help and employee very young was not in a great mood I guess to…read morehelp me .. was not nice at all Not a good experience Verizon need to have better people to work in a store

I can not express enough just how happy I am with iTech Repair. Although they specialize in…read moreiPhone, they have helped me twice when I have had issues with my Galaxy. These folks are professional, fast, friendly and really know what they are talking about! Also, their prices are VERY reasonable! I hope you never have issues with your phone, but if you do, you should DEFINITELY come here! I highly recommend them!

They assessed my issue quickly, and charged me a fair price to do the work. The staff is friendly,…read moreand they completed the job on time. Will return if I have other issues with mobile devices.

I guess they had my review taken down…read more.. The store is independently owned. The held my wife's and mother's Christmas gift but refused to give me them because they were not going to get the credit for importing a phone vs a "New Sale" They don't make mine on line transfers. Thanks for ruining my family's Christmas! Go to a different T-mobile store or better yet Verizon or AT&T!

I got out of Verizon hell.It took over 12 hrs in 3 weeks of signups, dropped calls tech support…read morethat never solved the problem 3 dropped calls during tech support after refresh and waiting. I went to T mobile store Amean was fast and nice to get me to the business rep Michel's. She was fast and quick getting my phones set up. Now we have service. And I can sleep again. THANK YOU!

I got a new phone. Staff was great, very helpful with setup and valued our time. Felt at ease with…read morenew technology and am pleased with device.

See they are running a 3 star...they must have not had Daniel as their sales representative …read more.. Daniel very friendly, personable, and gave me great customer service trading up my iPhone. He is smooth as silk when trying to up sale me but I don't hold that against him that his job. He was very knowledgeable which was nice to see and I would recommend him if you are needing help with phones, iPads, or service. Great Job youngman

Received stellar customer service here-the team made me feel valued as a customer, being honest…read more about results and explaining the whole process respectfully. I went in for a simple part swap on my build and they were able to help with much more after I explained my PC's issues. They kept me in the loop during their services with what stress tests/diagnostics they would be running and if they found anything. It is a small team and shop, so the wait could be long depending on how many orders they have ahead of you... But the patience is worth it!

I had to consolidate 2 work computers and a home computer from several businesses with many years…read moreof data. I reached out to Jeff after reading the reviews on a local RRR page. We had several conversations and came up with a game plan on how to best move forward with combining the systems and my moving to a new home and getting set up. He paired me up with Chris who has communicated each step, been prompt with any work and proactive on many things that I needed. Chris showed up exactly when he said he would and set up my new PC with all of the bells and whistles. I could not recommend anyone better than this team. I look forward to using them for future business ventures as they arise. Thanks to a great company and a great team!

Superior service in winter garden, Florida from okoye spectrum on McGuire road. Ohh, my goodness…read more The service rep that we had will sandbrink. Phenomenal technician, he assessed our needs located. The issue handled everything neat. Tidy responded to our service call on time and it was just a great experience. Anyone who uses any one other than spectrum? You can't get a better deal. The service, the quality and the promotion that speaks for itself. But the technical team they really go above and beyond. So a super shout out to mister will sandbrink our tech 18 0 2. What a great service call today. Thank you so much. Super happy, Miranda, family.

Horrible customer service. Switched to another ISP after dealing with spectrum over the phone, but…read morehad to go in to the store to return equipment. First of all, having to wait 90 minutes just to return equipment is ridiculous. The whole time I was there, two associates were helping two separate families with setting up mobile services. 90 minutes and they were STILL setting up their devices? That convinced me that I NEVER want to get mobile services through them because how does it take that long? Finally get called up, employee scanned my devices which took about 30 seconds so at least that was fast. But the employee did not want to print a receipt that I returned equipment. He kept joking and being sarcastic, like "oh, you won't tell me which service provider you switched to, but you want me to print you a receipt? Why should I help you when you won't tell me that?" Finally printed the receipt after a few minutes of nonsense, but just a perfect example of why I will never be using spectrum again - however they are training their customer service representatives (both in store and on the phone) needs to be seriously examined, because it is some of the worst customer service I've experienced.