The phone I had for years got a virus. Went in to get a new one, The sales guy asked why I needed…read moreit, told him my old one had a virus. He asked to see it, played with it for a while, then gave it back to me and said he fixed it, NO CHARGE !!! He had an obvious sale and instead he helped me out which a truly apprecite an honest person. When I can afford a new one, I will buy it here. THANKS AGAIN!! Dennis M.

STAY AWAY FROM THESE HORRIBLE PEOPLE! This location swindled my 74 year old mother and my special…read moreneeds nephew. Told them they were getting a free Samsung Galaxy, bundled their phones together (supposed to be $80 for both lines), and home internet. My mother told them she had to stay within her budget. Salesman assured her the phone was FREE. The monthly bill is now $200, the phone was NOT free ($817). Verizon is NO help ... they said we have to deal with this horrible location because they're a Verizon "authorized dealer".

I writing this review because in business being understanding and knowledgeable is key…read more And in particular Diego was one of the best customer services I've ever experienced. Looking for an honest cell phone sales person Diego is your guy

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Fern Park store today.

I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

Walked in waited 30 mins to attempt at activating a phone purchased upstairs at the Apple Store…read more No sense of leadership or direction. Actually coming to the store to handle actual mobile activation. Need to re check training and customer service. This was a major inconvenience and unacceptable. RSM Aleem khan didn't even offer us water upon entry to the store but did offer it to the other customers. I will ensure this is taken care of at higher level through any chain needed.

I don't write reviews but I have to for this one. But Kanisha (I could 100% be spelling that wrong)…read morewas SO AMAZING. She was so sweet and helpful and I would recommend anyone to go to her!

Malik helped me transfer and set up my new iPhone. His customer service was quick and kind! I would…read moredrive out of my way to this location to receive this customer service again.

Very knowledgeable young man - fast service - great store location and my problem was resolvedread more

From the owner: The Fix: Your Casselberry Tech Rescue…read more Don't let a broken phone or shattered tablet disrupt your life. The Fix is your local tech lifesaver. Located conveniently inside your Casselberry Walmart, we offer swift and expert repairs to get your devices back in top shape. Our skilled technicians are equipped with the latest tools and a deep knowledge of smartphones and tablets. From cracked screens to battery issues, we handle it all. Experience fast, reliable service and exceptional results. Visit The Fix at Walmart Casselberry today or search "phone repair Casselberry" to schedule your repair.

Very expensive phone accessories. You can get them much cheaper elsewhere. Bad customer service…read moreadvisors also.

Phenomenal customer service! Jake was amazing, easiest smoothest phone buying expierence I've ever…read morehad!!!!

I have been here many times over the years, and my latest experience was as good as my previous…read morevisits. The staff are so friendly and seem genuinely interested in assisting you and fixing whatever issue you may have. This visit, I needed the back of my iPhone 16 replaced, so I booked an appointment for the Genius Bar and arrived a few minutes before. I was immediately greeted, they took my info, and sat me at a table. A few minutes later, another staff member arrived and went over what was going to happen. My phone was whisked away, and I sat and took in the atmosphere. They were giving classes on the main screen, which I found very interesting, and I learned things I never knew about my MacBook! About 90 minutes later, my representative arrived with my iPhone as good as new. I paid, thanked the staff, and walked out, happy as a clam! I love the Apple Store!

NEVER EVER GO TO THIS STORE! It's being run by rude…read moreemployees who won't help and leave you within 5 minutes.. I was supposed to be there for 20 minutes but I ended up staying for 4 long hours.. I even had an appointment but they said because I was ten minutes late that they dropped me. Then they finally gave me a woman who spent 5 minutes and left. I saw her next to me talking to 3 other employees about an issue a black woman had at my table ( btw , the manager was black and not friendly ) then I complained because no one was helping me, they finally gave me a guy who spent 3 minutes and left, complained, sent me another guy who spent 4 minutes and left, on and on.. it was chaos.. I had a two year old IPad that I had bought there and after an hour and a half of them trying to fix it, ( a woman who stayed with me finally ) she decided it did not work the screen went black again..she said too bad, you didn't but Apple insurance we can't help you.. I ended up having to buy a new IPad, than you very much .. I was so exhausted the next day I missed a doctor's appointment! I WILL NEVER YO TO THAT STORE!! Last year that store was running well.. this year it was a bloody mess!

Best prices can't beat them! Manager is very patient and provides great quality products.read more

I have always done business with this store, and will continue to only work with this store. I can…read moresay with full confidence. They know what there doing. They are honest and fare. I only wished the owner moved his store more to the Orlando area. I once had an issue with both my Android device and Apple device, that no other repair company could figure out how to fix. I came to dewdads and the technician knew exactly what to do. Do not go to Ubreak I Fix don't go to apple don't go geek squad. I assure you for whatever phone repairs or product needs. You will not regret going to dewdads tech!

just had my battery and glass repair. i paid half of what "I Break You Fix/ Asurion" quoted me…read more great value here and work was done at my location. highly recommend

Team was able to pick up my nintendo switch from my apartment complex, replace the usb-c port, (and…read moresoldered some additional parts), for a reasonable price, and dropped it right back off at my residence within 48 hours. super helpful and responsive team!