Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

Really impressed with the time shared to me in regards to repair for a reel to reel tape player…read more Owner, Emil(sp.?), has not worked on a reel/reel, yet did some research to suggest some possible fixes. I will attempt these suggestions this week and hope it fixes the r/r. If no go, Emil asked me to call him and possibly drop it off work at his store. Wireless Clique is most helpful and willing to spend time to make things right.

Courteous Quick and Affordable! Easy to find and explains clearly…read more Highly Recommend! Thank you so much!

Been going to them for over 16 years for watch battery replacement. Over the years I've noticed…read morethat the cost has more than doubled, but service kept declining. In my opinion, the problem Is that every time you go in there's new people behind the counter. They are not trained properly. Seems like they hate their job. One could not take off the back of my watch, told her the other person could, she said I'm not that person! One other time they could not get the front off the watch, said they did not have the right tool..really?. I have many watches for battery replacement, they would not entertain a bundled price. No longer my go to! Frank G

The customer service I have received has been awful. They…read morebroke my watch replacing a battery...and it has now been two weeks and they still haven't repaired it. The most frustrating part is their lack of communication and professionalism. The store in west Ashley is just awful & corporate support is poorly run. If you want to be called "Bubba"...or deal with an immature manager...go there

great service and fast they where very nice and amazing too and it's cheap too. I would 100%…read morerecommend

HORRIBLE horrible horrible. I cannot express enough how corrupt these workers are. Took my phone in…read morefor a simple fix and left with a completely broken charging port that was never an issue in the first place. I asked for a refund and he said let him call his boss and he locked me out of the store and said they were closed at 2pm suddenly. Well, I was there trying to figure it out. Another girl came in with the exact same problem. SCAMMERS

Worst Customer Service Eating, Talking to colleagues while…read morewith customer. Rude, their way or the highway.

Went for an insurance claim and only one person ahead of me. Waited almost an hour. Guy that…read morechecked me in said I was next. He proceeded to do a bunch of nothing and talk with his coworkers. He finally came over to help me and it took him about 10 minutes to complete the process. He just made me wait on purpose. When I purchase my next phone it will NOT be at this store, he was just rude.

Always a Great Job, and Service Nick is one of the Best,…read morealong with Burton always Right about what they need to do

They did everything they promised and more. I bought a computer on Amazon and they transferred my…read morefiles and most programs.

Cricket Wireless Authorized Retailer on Sam Rittenburg Boulevard in West Ashley is a great place to…read morego for quality wireless service at a really good price and value. The staff here is very knowledgeable and professional and is able to help you with just about any wireless and phone need you may have. I have had a really good experience every time I have been to this location.

Awful experience. Be careful from this store. Visited the…read morestore 03-22-2021 in afternoon. 1st she got my id when in prepaid no company wants id. Suspected scam from here Than she forced me to buy unlimited plan when I refused as my mom doesn't need that plan, the lady got rude with me, than she denied to give me the plan of $30 ( when cricket website willing to ship me the sim card and plan to my house) (may be the lady is not getting much in this plan). Than she charged me $25 for activation and $20 for sim card plus the plan price $40. Man altogether $75 and tried to make me fool. ( a regular customer). She is literally rude and never willing to sell the plan. Please be careful. Hopefully she will not misuse my id. Finally I got verizon card for $35 for 2 months. If you are big fan of cricket try buy from its website not from this store atleast. Definitely not recommend this store. But cricket yes its a good company. Just try to avoid this store and save your money. Worst Worst Worst experience ever from this store. Suggestion ,Please be respectful with customers, the reason happy customers make a good company

Had the best experience at TMobile yesterday. I walked-in and was taken care of by Makiah Shenay. I…read moregot a new phone for Christmas and was apprehensive about transferring the phone number and my Mum's older phone number over due to past responses of different answers, hoops to jump through, PIN numbers, phone call verifications from not being the administrator for the family plan. Thanks to Makiah's professionalism, patience, and knowledge, it was an easygoing process that prevented distress. Makiah did an exceptional job addressing customers and checking them in to ensure the wait times weren't as lengthy. Very appreciative of this pleasant customer service and relieved I didn't have to change carriers!

**I will continue to update this review as this situation goes on at the bottom of the original…read morereview** (ORIGINAL REVIEW ) For Christmas, I was upgrading my wife's phone to the iPhone 16 Pro Max. After getting the runaround from two T-Mobile locations, I finally ended up at the Ashley River Road location in West Ashley, Charleston, SC, on 12/23. A female associate confirmed I could trade in my wife's phone with no issues, but I had trouble deactivating her Stolen Device Protection because of facial recognition. She told me to come back the next day (12/24) once it was disabled in person, and everything would be fine. Today, I came back, but the associate wasn't there, and Cory helped me instead. From the jump, his attitude was smug. When I explained the situation, he barely acknowledged me. I handed him the phone, and he immediately slid it back across the table, almost sending it to the floor, saying, "I CAN'T TAKE THAT PHONE." Confused, I asked why, since the phone is paid off. He responded that the back was shattered, but I reminded him it still qualifies under T-Mobile's 4-point inspection policy. Cory told me to try another store because he wasn't taking the phone, even though it qualifies under their policy. What really got to me was how he handled the Caucasian male before me with respect and care, but treated me with clear hostility. I left to run an errand and told him I'd be back because I needed to break the bad news to my wife. When I returned, Cory still had the same attitude, this time with an even more blatant racist tone. What you're about to see is my reaction to being fed up with the racism from individuals like me. Once I defended myself he then do what all aggressors do when met with someone that's not willing to back down or cower from them and that's call the POLICE. Yes he called the cops on me. Let that sink in I defended myself from his disrespect he showed thru racism now all of a sudden he was a victim. Gaslighting at its finest. Btw I'm trespassed from this location also. I had initially planned to upgrade my own line to the iPhone 16 Pro Max after Christmas as well, but after this experience, I no longer feel respected or valued as a T-Mobile customer. Although I was able to successfully upgrade my wife's line at another location that took the trade-in with no issues, this ordeal has left a bad taste in my mouth. It's been almost a week, and no one has made an effort to right these wrongs, leaving me questioning whether I want to continue investing my hard-earned money into a company that has shown such disregard for my experience. UPDATE 12/30/2024 I'm writing this update after seeing the owner's reply to my initial review, and honestly, it just reinforces the sentiment I've had throughout this entire ordeal--that this location, and by extension T-Mobile, does not care about its customers, especially minorities. Their response was condescending and dismissive, essentially saying, "Oh, I'm sorry you expected to be treated with respect and care as a customer, but if you don't like it, just go somewhere else." This is the kind of tone you get when you've dealt with blatant racism in their store? Instead of addressing the serious concerns I raised about how I was treated, they brushed it off like it's nothing. I experienced racism--blatant racism--at the hands of an associate in this store. And now, instead of accountability or a genuine effort to make things right, I'm being told to take my business elsewhere. It's not just disappointing--it's sad. This isn't just about bad customer service; it's about the lack of respect and regard for me as a paying customer and, frankly, as a human being. T-Mobile needs to hold this location accountable for its actions. Responses like this show that they aren't interested in addressing the deeper issues, and that's unacceptable.