Used the auto service for some car electronics and they were very helpful with the overall process. They honor their service warranty so no extra costs. read more

I generally don't have a bad experience with Best Buy but this time I ordered a washer/dryer and set up an installation appointment. Great, that was easy. The day comes, the tracker has an appointment time range and is updating like my technician is going to be there as expected. At 645 the tracker updates to say the tech got there at 536...? So I call and am told that the delivery was never happening that day bc the items weren't delivered in time so I'm going to need to reschedule. Was anyone going to let me know that? Apparently not. The next available appointment was a week and a half away. The AI customer service is wildly condescending in situations like this... I canceled my order and went to Lowe's. Got it for the same price and delivered/installed a few days later. read more

I ordered a microwave with installation service. THey told me it would be delivered the next day. When I got home i received a text saying it would be two days. I delayed my vacation one more day. I waited all day for someont to come, so I called the delivery people at five pm and they confirmed that they would be there. THEY NEVER CAME AND NEVER CALLED OR TEXTED TO SAY THEY WERE NOT COMING. I got a text at eight pm saying I needed to reschedule. I left for my vacation and decided I would cancel my order when I returned, which I did. They didn't even ask me why I was cancelling my order. read more

Recommend to avoid their Geek Squad service. Technician that arrived had poor level of knowledge and focused on trying to sell me a new tv vice taking diligent steps to fix our tv. read more

Located in a semi-sketchy part of North Charleston close to the mall, Best Buy is still hanging on as a staple of "brick and mortar" physical locations. The outside seems normal enough, on par with our memories of a begotten age but the magic has dissipated considerably when compared to their golden age. I blame this in large part due to a smaller product selection and customer service from the time I used to visit back around 1997-2000. I'll admit, I love Best Buy. I have a very expensive home theatre, I have a bunch of CDs, DVDs, Blu Rays, 4ks, Xbox and Nintendo games along with a Galaxy Fold phone and accessories. I list these products b/c many of them aren't available at Best Buy anymore. With the advent of streaming, Best Buy no longer carries physical media. So, when you stream Toy Story 2 and say "hey, where's that scene with Stinky Pete?" well that's because Disney has altered the movie and unless you have a physical copy your memories are all you have of the scene. Or perhaps you purchased a game on Sony's streaming service, yup you don't own that either. My point is Best Buy isn't there to give you an option to streaming anymore and their floor space has opened up to even more boring and drab "knick knacks" instead of electronic goods. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't a plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. They do have a good number of phones and accessories as well as gaming consoles with the game selection being scaled way down. They have a decent number of controllers and things of that nature but most have been replaced by toys like Funko Pop, Disney and that kind of stuff. It's odd because it caters to the much younger crowd while the store itself is a more adult centric business model. There again, most do shop online so it's a balancing act, a direction I loathe as an avid window shopper. This is the first Best Buy I ever stepped into roughly 29 years ago. They've continued to have competitive pricing, yet customer service has declined along with products and selection. If you're a window shopper, I invite you to come by. However, if you need an item and expect it to be in stock, I suggest checking the website first. read more

Geek Squad was supposed to install my TV fours days ago. They marked it as delivered but never came to my house. So now 4 days later they say they are investigating. Investigating? Maybe call the driver and say did you steal it or install it in the wrong house! This really isn't that difficult and should be figured out in an hour or less! read more

Horrible customer service. I'm actually done with Best Buy . I rather go without . Wait time for hep was unbelievable then the help I finally got was clueless on the product I was interested in . read more

I typically don't need much from Best Buy and do a lot of shopping online for that type of stuff. This store is okay, but I generally avoid this location due to the parking sitch. When it came time for new phones, my friend had already started the process so we ended up here. I stuck with AT&T since the original iPhone came out, but with the deals they're offering to switch carriers these days it's hard to resist. We decided to join forces and port 4 number from AT&T to Verizon and all upgrade to iPhone 13 pros. We talked to the Verizon rep Naijah at Best Buy and he said he could handle everything there. I know doing a job like this with carrier switches, multiple original accounts, rebates, etc... can be complicated, but he was confident and really seemed to know his stuff. We came in and waited for him to become available. Because it was so busy he had someone else get us started which I wasn't a fan of because that's how things get screwed up. Needless to say, we had some major issues with porting numbers over amongst other things. Naijah was able to get things in order. I was the only one who left with a phone because the others were out of stock and needed to ship. We eventually got everything working, but I wish we just went to the Verizon store to start. Naijah told us we would get tracking numbers for all the phones which never happened. Best Buy couldn't find them and Verizon said because we didn't buy from them so they couldn't help. Three out of the four of us had issues with some features of the new phones working and others not. It took days in some cases for the numbers to finish porting. We were also not given any of the information about getting our rebates and sending the old phones back. All of which was very important info. I felt like Naijah talked a good talk up front, but once he got the sale he didn't follow through with all the details. Those details are what made our $5000 phone purchase less enjoyable and left me doing a lot of follow up and waiting on hold for customer service reps after the fact. read more

Best Buy - New phone day - Computers Near Me - North Charleston, South Carolina

I placed an order, spent several thousand arranged a delivery date. Received a phone call saying that it had to be pushed back another week. The person who canceled my order refused to help me and ended up hanging up on me. It is impossible to reach the local store on Rivers Avenue. Such a disappointment! read more

Good luck speaking with ANYONE in store on the phone. Impossible. I bought a laptop yesterday and find the MFG warranty has somehow already expired. I drove the 45 minutes to the store yesterday to make the purchase. I've tried everything to speak with someone in store on the phone. I was routed to India or somewhere. Apparently, BB doesn't accept calls in store. How much profit is enough profit to sacrifice customer experience? read more

Wanna hear something messed up? Picked up a tv from best buy on sunday. Set it up last night and the screen was broken. Got sound and no picture. Best buy said that since the box looked untouched that they would not honor their return/warranty policy. So. Make a note that if you get a defective product from best buy they will stick you with it and not help you. read more

Representative Callaway was able to rectify my issue with a recent purchase. I would gladly go back to this Best Buy for any future purchase

This place has very competitive prices and we love the open box specials. We went inside to pick up an antenna adapter for my husband's new car entertainment system. The Auto Audio store that we normally frequent has the antenna adapter for $71. We went to Best Buy online and got it for $19 with instore free pick up. Conveniently or strategically placed near the audio antennas were some open box electronic items. We found a Pioneer rear back up camera for only $79 which was not bad at all. It was fully automated and easy to install. Continuing to Peruse around the store, we found the S10 Launch display Kiosk. Boy was I excited!!! I had no idea this phone was launching and glad that I was eligible of an upgrade. I temporarily lost my mind with excitement (for an old lady that just uses the phone only to call, text, snap pix, facebook and Yelp)! While watching the introductory video of the Samsung Fold phone I was saying to my husband "I want it, I want it" but at $2000 He said NO... We will wait for all of the kinks and bugs to get worked on. Anthony and My husband got into a lengthy techie conversation about Huawei, Apple, and Galaxy phones, their capabilities, capacities, and functionalities. I just stood there smiling like a deer in headlights. So, I settled for the S10+ which has great features but it doesn't fold(GRRRRR). It's all good, I am a diehard Galaxy phone Lover. I have owned each one except for the S9. I'm jumping from S8+ to S10+. What's important to me is the quality of my pictures, the long lasting batteries, and the free Ear Buds. The staff was helpful (Anthony was just awesome), the store was neat and clean, there was ample parking in the public parking lot, and we found everything we wanted and needed in just 1 stop. It was a totally wonderful experience for us. I recommend. read more

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This store is ok. Some departments are better stocked than others. I saw several associates but none of them spoke to me. They have a great variety of tech items. I like how they have some of the items on display so you can try them out before you buy. But I think can find better deals on many items elsewhere. I like the recycling bins for tech by the door. The location is good. read more

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Ordered a coffee maker and when I went to retrieve it, was told that it wasn't there yet but will be by 10pm. I waited an no order so I asked if I could just cancel it and buy in the store and was told that if I did, I would lose my coupons. I waited until 10 and still no order...1030 was on the way home and they sent a text that the order was ready...15 minutes down the road....nope guess I will get it tomorrow... read more

Although I like my Samsung washer and dryer I recently purchased, my experience with Geek Squad and scheduling an appointment to put in a steam dryer kit that was forgotten during delivery and hookup has been extremely frustrating. It would make me hesitate to purchase anything else from this store. The initial person who left a message for me was never in when I returned the call and never returned requests for her to call me back. Geek Squad at the store told me they couldn't arrange that appointment and gave me another number to call. I guess they think I work for them. Then I arranged an appointment for the following week with this new number and had to reschedule when a conflict came up. The person I talked to reschedule never notified the tech and I found a note on my door saying sorry we missed you. Make an appointment online. I thought I already had an appointment so I didn't do that. (on neither of my appointment dates did a tech notify me of my 4 hour window) When I received a text the morning of my appointment saying don't forget to schedule an appointment online, I called the 800 number again to verify I had an appointment that day. I was told I had one between 12:00-4:00. By 4:30 with no one showed up and during this call I was told I didn't have an appointment for that day. Some misunderstanding. They have one more chance. If this one doesn't work out I'm going into the store again and raising hell until they refund me the cost of that kit. I can't waste any more time on this. read more

Nothing special and nothing extraordinary. It's just, well, ordinary. Just your average Best Buy and the mall it's in doesn't particularly have anything else that's special about it either. The greeters at the door were super welcoming and friendly. The employees at the customer service desk, on the other hand, were dismissive and didn't even give me the courtesy of looking me in the eye when talking to me. The store looked clean enough and had a layout similar to that of other Best Buys. read more

Do not recommend. Geek squad here is the worst and the manager Hunter is rude and refuses to do his job. You're better off throwing your devices in the garbage than trying to get actual help here. read more

Poor service. Plan on spending a long time waiting for someone to help you. The instructions for buying something from the qr code on the item are confusing and time wasting. read more

I could handle the months of being "by appointment only" due to the pandemic. But eventually they returned to normal hours for a month or so. Then the store randomly changes their business hours and close at 6pm which gives no one time to get there after work due to the "pandemic". It sounds like an excuse that a failing business would use to cut expenses. Headed home to buy on Amazon. It's only a manner of time before that's my only option. read more

Nobody around to help..No cash registers open...they want you to use the app to check out. Item I was trying to buy apparently was sold out but still on stock on the shelf read more

Best Buy on Rivers Avenue in North Charleston is one of my favorite places in the area to shop for all things electronics. I like he layout of the store and the location as it is easy to get to from all directions. The store is well managed and I enjoy being able to walk around and see and touch everything before making a purchase. This store has been consistent in their quality since they opened and it is always fun to shop here. read more

Best Buy - Best Buy - Computers Near Me - North Charleston, South Carolina

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Everything is open the mall is open Walmart is open target is open! Best Buy is still closed to the public only orders online or you have to make an appointment to shop in the store! Absolutely absurd! There are other things you can do to protect your customers and employees from COVID-19! 1. Any one that enters the store must have a mask . 2 Hand washing station out side! I was refused entry to the store yesterday was told I had to make an appointment for a game system and a flat screen. Bad move on best busts part I went to Walmart and dropped 2k. Wasn't waiting for an appointment when I could go to another store and get what I needed! I hope your company go's bankrupt through this pandemic! Will never shop here again. You can tell what stores are owned by Democrats and what ones are owned by Republicans. #ShameOnYou #WorstStore #DontBuyHere read more

Geek Squad Tech Support. North Charleston, SC On my first visit, I was in need of a battery for my laptop. I had an appointment that was a day and a half from the original call placement. Great 5 minutes and out the door. When I arrived I was informed they did not have them and that I could go to Battery Plus or online. On my second trip, I did not make an appointment. The sign in the store states drops off your device and shop. I brought the battery and my laptop in with my wife in tow to look at a new stove and microwave while they installed the battery as the first Clerk told me they would do. It is about a 15 - 20 minute time frame if you don't know what you are doing. I handed the battery and laptop to the clerk and he input my information into their system as I stood there. He looked up at me after a few minutes and told me to leave them the items and they would be ready 3 days later. EXCUSE me! I said nothing and told him I would do it. No thank you, no apology. Sorry I walked out. No stove, no microwave shopping. I went home did a Utube and installed the battery in 20 minutes. The same night as my first visit I asked a clerk if they had a cover for my device. After waiting 10 to 15 minutes another employee came up and said they did not have any in stock. I saw a group of clerks huddled in another area, including the first clerk that I was waiting on. Why do I pay for tech support? Why do I go back to Best Buy? One reason is a manager named Sheldon, when he is there it gets handled. Ill call to see if he is there before Ill go back. read more

This store is HORRIBLE in customer service. I have called 8 times and sat for 45+ minutes each time to never get anyone to answer the phone for Geek Squad assistance. Today I not only was on hold for another 45+ minutes but was trying to chat with someone online to see if I would be better assistance. NO. The agent was not only NOT helpful but in the middle of explaining my issue, they disconnected the chat. THEN the "operator" at the store, FINALLY answered the phone and I didn't understand because I was under the impression I was waiting for a GEEK agent when the operator answered the phone. I asked why they would be answering the phone and she said, I just got back from lunch if you have a question and without an attitude, tell me what you want.". REALLY? What the hell? Why is it a customer can no longer get customer service at your store, phone or online? read more

Other than the earlier article or write up Few other people worth mentioning are Christine and Morgan Team Lead is awesome guy Brittany in Geek Squad makes a difference alsy read more

Horribly understocked store. Over half of everything was blank on the shelves, the other half was on the floor. All the associates were busy, but at least they were working. I had a hard time finding what I needed, but when I was ready, not a single regular checkout line was open. They had the customer service line open as a makeshift check out, with about 3 people in line. Kinda odd, but whatever. At least one lady had the decency to ask if I was purchasing, to which I said yes and she quickly escorted me to tiny checkout behind some boxes. Staff your store and restock it! read more

Decent selection of electronics and accessories. I needed to return something I had purchased that didn't fit - I had bought elsewhere the "Kindle Fire HD" screen protector when I needed the "Kindle Fire" one. Even though the packaging was open, it was quite simple to return and get a credit for the price difference. While I was browsing the selection, two associates stopped by and asked if I needed any help. Excellent! read more

Best Buy - Computers Near Me - North Charleston, South Carolina

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I went to Best Buy after checking online to see if they had a certain laptop, printer and iPad Air. It took over 10 minutes to find someone to help with these items. Not one of the three salespeople asked new much about the laptops. Best Buy only had about half the items they advertised online and still had laptops on display that they did not have in stock. Needless to say this writer went home and ordered a Dell online. I was able to purchase an iPad Air which took over an hour to set up, and an HP printer which was on sale for a good price. A good bet would be to put aside at least 1 1/2 hours to purchase an iPad Air and call ahead to see if they actually have what was advertised. I give this Best Buy two stars and that was due to a friendly though understaffed sales force. read more

I recently needed to upgrade my laptop. My functional requirements have changed, so I needed to understand how the technology would meet my increased demand. I'd done enough homework to narrow the field, but had questions. Enter Michael, who was extremely knowledgeable regarding the Apple MacBook Air and Pro lineups. In addition to having top-of-mind detail, he also knew exactly where to find the online comparisons of specific processor and component capacities. The side-by-side details supported my decision making perfectly. Finally, as a veteran, I have other purchasing options. I'm upfront about comparative pricing, and Michael was able to coordinate a price match that allowed me to walk out of Best Buy with the product and accessory that met my needs. THANK YOU for the awesome customer experience. read more

Finally! After much debate with the wife, I went here to get a television for our kitchen. I found the size I wanted and the bracket to mount it with out much assistance. The layout is pretty self explanatory except when it comes to checking out. The checkout is on the side of the building instead of the entrance and the guys standing there had to be interrupted to be served. Perhaps they were tired from Black Friday when we went but customer service was pretty slack. After checking out you go through a second check point to leave. TSA ish. Anyway, the lack of service took two stars but finding the TV I wanted was winning! read more

Purchased a refrigerator last week schedule delivery for tomorrow get a call at 2.30 looking to change schedule at last minute refusing to deliver as promised and paid for if I had known this earlier this week I would have time to purchase else where for delivery. read more

In today's world we have the convenience of online shopping. With just a click of the mouse you can have pretty much anything sent to your home without ever leaving the couch. Although this is nice I prefer going to the physical store where I can work with someone who's knowledgeable about the product. That's why I love Best Buy. At Best Buy the employees are always eager to find the perfect product for you and further more will make sure you know how to use it before you leave. And for those that feel they could probably find it cheaper online...THEY PRICE MATCH!!! I think for all my electronic needs I will always use Best Buy. As far as the Rivers location goes it is bigger with more selection compared to the other two in the area. I've worked with associates in the mobile department as well as computers and I were extremely helpful and got me exactly what I needed. read more

So we had kind of an emergency we needed washer and dryer. everywhere we went they said it will be delivered next Saturday there's best but promised us next Tuesday I didn't think it would be that complicated to buy washer and dryer but it was. Right now they are running a promotion if you spend $1500 you get $100 gift card and the Google echo. We came around eight and left around 840 it was not easy but we did it I've never had my own washer and dryer so I did not know anything about it the young kid explained a lot to us and was very nice unfortunately I forgot his name. Employees in the store were very friendly Definitely will be back for more stuff later on read more

Best Buy - Time for a new washer and dryer - Computers Near Me - North Charleston, South Carolina

This has been the worst experience I've ever had. An associate Kyle sold me an Apple Watch on dec 21 2010 and never said that it wasn't cellular or explain anything about the watch. When I brought it back a week later to up grade yet again nothing was explained which didn't matter because they didn't have the product in stock and the guy was very rude. In today again dealing with Kyle and just finding out about it not being cellular and of course now they are saying there's nothing in file and of course they do t have that product in stock can't find phone number or anything thank bud for bank statements. The customer service was not friendly or helpful Manager was total asshole and extremely rude called corporate that was no help either I would not recommend going to Best Buy in Charleston on rivers ave. read more

Ryan was super knowledgeable and helpful while we were trying to figure out our options with selecting a new television! He knew a lot about all of tv specs and which one would best meet our needs for the budget we had. Thanks for all of your help. read more

Quick in store pick up AND the parking right up front doesn't hurt my feelings. Always be prepared to deal with the horrible parking lot of this location. Geek Squad here was touch and go. The person I spoke with originally wasn't able to troubleshoot it and my computer had to be checked in to the system for troubleshooting. It was frustrating since it was such an easy fix for anyone else on the Geek Squad. read more

I chose to get a subwoofer amp combo installed. First of all to be fair the tech said they dont take this installation through their website. I didnt know which category it would fall under. To make a long story short. I took it to them because I didnt have the tools. After watching a few youtube videos on doing it yourself but like I said I didnt have the tools. This was a simple stealth powered sub woofer that fits under a car seat. The tech couldnt do the job. He didnt feel comfortable going through he firewall so he couldnt do the job. He said they havent been through any training with best buy so its not his fault. I had to get it installed at an independent place near me. So to make a long story short, Dont go here to get work done IF you ever find a way to contact them since they make it impossible to contact their stores by phone. Take your business somewhere else. read more

Had to bring back a dyson vacuum that was purchased here two months ago that quit working. I did buy the protection plan and got a different brand.problem is that the dyson cost me over 300 with the warranty but only received 278. The vacuum I picked out cost 250 and with the new warranty had to pay an extra 75. Total loss on buying a dyson vacuum that lasted a month was 115.30 out of pocket . Best Buy sells garbage and I will never recommend buying a dyson at all .i do not like the return policies or crap Best Buy sells .i will never purchase anything from Best Buy and recommend buying your stuff someplace else or you could spend more money on new items or be stuck with stuff that doesn't work.dont gamble with your money read more

This place is a joke. I'll just leave that there. Safe yourself the hassle and do all your shopping online before coming here. Never coming here again! read more