I wanted to thank Ms.Marleni Rodriguez at T-Mobile in Essex MD for helping my daughter, my husband…read moreand myself with new phones new service. She took her time and answered every question we had. She went above and beyond her job description to make all 3 of us happy. Thank you again Ms.Rodriguez...

I went to this location at 7:56p to exchange headphones that I purchased. 2 staff members inside…read moreinformed me that the store was closed although the online hours of operation and sign on the door stated that the store closes at 8p. One associate motioned her hands to say "no" weren't not open when I pulled the door. After looking at my watch, I questioned her about the closing time. The associate then asked what I needed. I informed her that I wanted to make an exchange for headphones. She said that they didn't have the headphones that I was looking to purchase (even though she never even looked at the items I had in my had). I told her that I was looking to exchange them for airpods and pay the difference. She then stated that they did not sell AirPods at this location. I just informed her that I would write a review. I hate when people get jobs in customer service/retail but they hate doing the actual job. This really ruined my experience as I rushed to get here before they closed.

HORRIBLE EXPERIENCE!!! Went to this local dealer today. Took…read moretime to read and look at display phones. Decided to purchase a phone.

they went out of there way to help my wife Sam the boss drove almost hour to help my wife i was so…read morepleased Jose was amazing as well doing 3 things at once i was so impressed

From the most knowledgeable, sophisticated audiophile to a person who has only recently discovered…read morehis/her love for music--and for that vast segment of the musically attuned population between these two extremes--one need look no further than Gramophone in Timonium, Maryland, for your high-end audio needs and desires. Gramophone carries the very best in all the categories and groupings that constitute the vast repertoire of audio equipment: bookshelf speakers, floor speakers, CD decks, amplifiers, turntables, receivers, sound bars, isolators, precision cabling, and much more, exclusively featuring only the most reputable, trustworthy brands in the high-end audio equipment market. For the nascent audiophile who is a recent entry to the world of high-end audio and who might be challenged by the dizzying array of available high-end audio equipment that graces the market, fear not, for Gramophone's employees are the most knowledgeable, skillful, and passionate in the business, bar none. Of equal importance--and perhaps even more so--they are willing, able, and sincere in assisting you in whatever way possible, since they instinctively know that the purchase of high-end audio equipment is a deeply personal, serious decision and one involving a substantial financial investment. Case in point: in Spring 2025 I made the leap from an owner of a reliable, intermediate, matched stereo system that had served me in good stead for decades to a complete high-end audio system consisting of Yamaha, Sonus Faber, Marantz, and Tascam audio equipment. The Gramophone employees assisted and guided me at each step along the way as I assembled a high-end audio system that met my needs, musical tastes, budget, and personal expectations. The end result is that I am now the proud owner of a complete high-end audio system that fills my home with exacting, precision, enriching sound quality that I have so keenly desired for such an extended period of time. Another category in which Gramophone is unmatched in the world of high-end audio is that it stakes its very reputation on standing behind every product that it sells its customers. There is a personal situation that I encountered with a product--a Sonus Faber Lumina I Bookshelf Speaker--I purchased from Gramophone a short while ago. While time and space do not allow me to go into great detail about this situation I will personally attest that Mr. Justin McMahon, one of the Gramophone high[er]-level managers, took care of every detail that impacted this situation and replaced the defective Sonus Faber Lumina I Bookshelf Speaker and its mate with a pair of brand-new Sonus Faber Lumina I Bookshelf Speakers. It is demonstrative of the professionalism, courtesy, and laser focus on customer satisfaction exhibited by Mr. McMahon that has elevated Gramophone to loftiest pinnacle of exceptionalism in the highly competitive world of high-end audio equipment companies. Lest I be remiss in completing this review to my satisfaction I must also pay tribute to two other Gramophone employees: Joseph Moscatell and a young man named Daniel. Joe Moscatell has assisted and guided me in ways too numerous to mention throughout every step of each purchase I made with Gramophone, and there have been quite a few. Daniel is a young man whose knowledge of audio equipment belies his youthfulness. When I was researching high-end audio equipment it was Daniel who took great pains to explain in excruciating detail the functioning, performance, and harmonizing of high-end audio systems and how best to match components from various audio manufacturers to achieve an absolutely flawless sound quality. Having now passed mid-life I am no longer a young man; ergo, by this time in my life I have dealt with scores and scores of companies, with some ranked appallingly poorly to a few at the extreme other end of the quality continuum, thus earning a very high mark. As a consequence of dealing with scores and scores of companies, I have, out of necessity, developed a much-needed sixth sense for evaluating their overall quality, reliability, and trustworthiness. In all my many years on Planet Earth I am respectfully honored to state that Gramophone is, in all likelihood, the one company that has exceeded my extremely high expectations in every possible way. Keep up the outstanding work, Gramophone; your class, precision, and excellence absolutely do not go unnoticed. A supremely satisfied customer. Mr. Nick Glorioso

Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!read more

First-rate professional service from start to finish. Technician diagnosed the problem and I…read moreordered the part directly from the manufacturer per his advice to save money. The part was delivered on a Friday and the technician returned late Friday afternoon to replace the part before the weekend. Five for Mr. Appliance

Lamont the technician from Mr Appliance arrived on the early side of our assigned two hour window…read more He diagnosed the problem quickly and expertly, was extremely professional, and explained things clearly and in a way I could understand. He asked permission to remove items from fridge and was very respectful and polite as he emptied out our fridge and then put everything back just the way it was! We will keep using Mr. Appliance in the future for sure! Great job, Lamont, and thank you so much! Our items from a previous repair were still under warranty so we didn't even have to pay anything. Great value and true peace of mind.

We've used Junk King several times since moving and have always been pleased with their services…read more They show up on time, they make quick work of bigger jobs, and their service people are friendly and kind. No complaints about our experience - we will be using them again!

A family member needed a refrigerator moved out of his house. He had called several places, even…read moremaking appointments with a few, but they never showed up at their scheduled day/time. Awful! I found Junk King on Yelp, of course, and I'm so glad I did. Anthony answered the phone when we called to inquire about a price, quoting lower than the no shows quoted. It was easy to make an appointment, he showed up on time on the scheduled day, was professional and hauled that junky away! There are reliable people still in this world. Anthony proved that!