I have been being charged for a land-line phone connection that I asked to not be set-up during…read moreinstallation. They basically talked me out of it, yet have been charging me for it. They're refusing to refund me. I was not told or shown anything regarding this during installation. I have been paying via auto-pay and honestly just trusted that my bill was accurate. Very poor customer service in this regard. I will be switching my provider and looking into small-claims court. Extremely disappointing since I grew up with this company. Apparently it's gone downhill without Frances then JR. Also, I've never had great experience with their internet quality. I know some have, however. Most expensive internet in the area with marginally better service.

Used south slope fiber internet for about 2.5 years and yeah you can find higher speed internet for…read morecheaper but in those years, internet fully went down only a handful of times highly recommend using them if its available in your area.

There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

I'm surprised to say-- and am simultaneously knocking on wood as I type-- but I've have good…read moreservice with Imon. Our previous internet provider was not in fact providing the speed we were paying for and charging a diabolical amount for this lesser service. We have three provider options where I live-- and Imon had a great deal, so we opted to try them! I popped online. Signed up. Scheduled an appointment the next week. The tech came on time. He was knowledgeable and quick. Boom. Service has been solid. Customer service has been responsive. The price is right. No complaints here! If you're sick of your internet provider give Imon a shot.

I'mON has provided an excellent experience, from sales, installation and customer service!…read more After years with the same internet/cable TV/phone provider and increasing fees, we decided we needed to look elsewhere. But truthfully, the fear of new technology had us paralyzed! Until Brian knocked on our door. He went above and beyond to help us transition to I'mOn! We couldn't have done it without him and Customer Service! Excellent!