I have now been lied to twice by John regarding the necessity to accept insurance when I told him I…read moredid not want it. I was told I had to accept it and then cancel it later. He also screwed up a simple replacement that had now cost me over ten hours on the phone and and three trips to the store. The store tells me that folks on the phone don't know what they are talking about and the folks on the phone tell me that the the folks in the store don't know what they are taking about. I'll never get my time back and feel truly taken advantage of. You should never be lied to so an employee gets their bonus or perks...truly despicable service.

You know, if I can avoid going into a Verizon-- I will. I have legit PTSD from repeatedly being…read moreasked if I took my phone's battery out or turned off my phone as a fix from the 00's. This Verizon does the job but isn't going out of its way to be stellar. I traded in an iPhone and forgot to send it. So I brought it in... folks didn't know what to do and couldn't help me. Ultimately, Verizon does the job for us. I do very much like their online interface and app. Overall-- I've had US Cellar, TMobile and Verizon. Verizon is my fave of the three.

Spoke to a manager at the location in Iowa and he said that my Apple Ultra 2 watch is a fake. I…read morealmost wanted to tell him, "you're a fake!" The people at the smartphone plus can't tell if your watch is an authentic apple watch. Becareful sending anything in through the mail because if you get it back it might not be the same. I sent him proof of purchase and he still went on talking about it not being authentic. Who knows what they did with my watch? Im about stop by somewhere they can check out my watch to see if they removed anything. Also, i had them examine the Air Pods and the manager said it was a fake because of the buttons. Wtf are you smoking? Just check to see if the noise cancellimg function works. These people working there should pay whatever they qoute you especially when they are receiving exactly what they are told they are buying. I shouldnt have to think about what if they think its fake and then they send back a fake one.

The staff is a bit rude with the customers almost giving an arrogant experience. Won't be coming…read moreback. The process to get help in the first place takes forever as they only hold 2 employees ready to assist at a time so you will be waiting there for awhile if more than 2 customers are there. Ive also heard a couple bad experiences from friends of irreparable damage done to their cellphones. I don't recommend them or their repair service!

Came in to get a temporary screen on my old phone so I could transfer my data over to the new, Max…read morewas highly knowledgeable and helpful with the transfer! Will definitely be coming back if I have anymore phone issues in the future!

I googled local cell phone repair after my camera lens broke and decided to give this place a try…read more I was able to make a same day appointment online. The gentleman who helped was very knowledgeable and very helpful. He gave me a quote and it was very reasonable. He had to work completed in the time frame he originally provided and did great work. Highly recommend!!

This place is a joke. The new kid Asam, has no ambition,care or knowledge. I had another store…read moreMgr call in to him, to try and help, I was also on the line and the guy lied as he said he never talked to me on the phone. It's his laziness that will carry him far...

Their hours are unreliable they're understaffed so they have to close for lunches and it isn't…read morelisted anywhere on the website or media platform. So I had to wait an hour for the employees to come back. I voiced my concerns about them being understaffed and was told tough luck And get out of the store if I was just going to complain. It made me very uncomfortable as Customer so I left

Came here in search of a pretty phone case. Immediately the gentleman behind the counter was on his…read morephone and did not greet me in an empty store nor did he ask if I needed any help, which I did. When I asked for help I was treated like an obstacle. I expect that attitude from a teenager but maybe not a grown adult. The actual phone cases were mediocre, drop-shipped and overpriced. Unfortunate first and last experience.

I do NOT recommend The Fix for phone repairs. Went here to get my phone screen replaced last month…read moreafter an issue with the touchscreen, and the person who replaced the screen did not put my phone back together properly, causing my phone to be unusable if not on wifi, poor audio, no network signal, camera problems, and not being able to vibrate. The person who replaced my phone screen also did not address these issues when I brought them up prior to checking out as I did not have any signal after he "reassembled" it. He also did not issue any receipt. I had to take my phone to another repair shop (All About Phones in Iowa City - HIGHLY RECOMMEND) to put my phone back together properly. The person at All About Phones was able to determine that the person from The Fix didn't put all the screws back in, and the ones that were in were in the wrong spots. The aspect that makes your phone vibrate is now missing from my phone (phone will not vibrate without it - person at The Fix just didn't put that component back in). My antenna was not properly reconnected, so I had no signal, the camera and audio outputs weren't working because they were not connected properly and had the wrong screws in place interfering with their connections. It was not even properly sealed back together. Update: the screen the fix put on my phone has to be fully replaced now because it had so many issues with neon lines showing, ghost touches, dead zones where no touch would register, and being completely unusable. It's worse than my original screen that I had replaced. If I could give zero stars, I would. Will be trying to contact this company for a refund.

Went to Best Buy in Iowa City/Coralville after going to Cedar Rapids Best Buy had such poor…read morecustomer service I left. A wonderful young man named, Melvin assisted me in the Coralville Best Buy. I told him the computer I wanted buy , he immediately went in the back and bingo! appeared with the computer. He was very helpful & knowledgeable. Everything was great. Then I went to the Geek Squad area to see about getting my old data transferred to the new computer. The fellow wanted me to leave it for 2-3 days. I said no way! When I bought computer direct from Apple in the past, they would transfer the data.....instantly right after the purchase. So, I left with both computers. If you're buying something.......get Melvin. Then if you need service go elsewhere.

Order a laptop online for a 45-minute pickup, 2 hours later. No status. Typical corporate…read morenon-action Amazon does better.

I wish all vendors were as responsive as Austin at Parametechs. Within minutes of texting him, he…read moreresponded and arranged a time to fix my daughter's broken iPhone screen. He was professional, polite, speedy and provided a much needed service at a more than fair price. Great local business.

From the owner: ParameTechs. Your one stop shop for affordable Apple repairs, parts, devices, accessories, &…read morecustomizations.

The owner contacted me and was extremely helpful and willing to resolve the issue, he set up an…read moreappointment for me to have someone look at the frame of my phone and either fix it (for real) or give me a full refund so i can send to insurance. The full fix was going to take days cause they'd have to gut the whole phone and on the phone this was never mentioned. I was told that because i also had a battery put in (which was aftermarket and had information smudged off of it in two places i noticed) that i would only be refunded $140 of $180. Sure you put in a new battery, but i cant really use it..i'm sending it to insurance (Which will cost me $200 deductible ). so i can have i truly fixed phone. I wish i could give a better review, but they weren't going to help me until i gave a negative one (initial offer was only %15 another 139 charge). And i'm still out $40 and right back where i was before. The initial person looking at my phone apparently thought the bend in the phone wouldn't effect another screen as it had the last. The actual technician seemed very knowledgeable. All in all unfortunate, but a huge hassle.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

Went inside no on greatest me at all no one said we will be with you in a few minutes stood their…read morefor 8 mins like a ghost basically so if the first service is bad their service must be the same