The On Spot guys are great. I've used them several times and am always happy with their service…read more Highly recommend them.

Awesome service! Always efficient and customer friendly. Thank you Jeremy, for your fixing our…read moreprinter problem.

If I could give this gentleman more than 5 stars, the sky would be the limit! After multiple back…read moreand forth messages...he was still so patient with me when I arrived at the store. He showed me phone after phone (and even phone cases) looking for the right fit for my needs. After losing my phone, it was such a relief to leave his store with my life back in my hands! Thank you, T!!!

Excellent customer service and good deals, my favorite Boost in Dayton. They always have good deals…read moreon phones

Horrible Service at AT\&T Corporate Store - Dayton, OH…read more Our experience at the AT\&T corporate store (2427 Miamisburg‑Centerville Rd., Dayton, OH) was extremely disappointing and unprofessional. We were instructed by AT&T Business Ordering to visit any corporate store to pick up a business device and have a reserved eSIM assigned. What should have been a simple, routine process turned into a frustrating and unnecessarily prolonged ordeal. When we arrived, several staff members were on their personal phones. Andy, a sales representative, eventually assisted us but immediately insisted that we would need to pay a "substantial deposit," which was incorrect. We asked him to pull up our account (CRU/IRU) and provided our quote and signed agreement. From a technical standpoint, this request was clearly manageable in-store. Andy even confirmed that the eSIM was reserved. However, after he briefly stepping into the back room with another female employee (possibly a manager or team lead), he returned and told us nothing could be done because the device was "already being shipped." Based on the conflicting information and poor experience, we chose to leave. Later, AT&T Business Ordering confirmed that the device was NOT being shipped and that the store should have been able to complete the transaction. As a result, we had to cancel the original order, reissue a new one, accept updated terms, and restart the entire process, causing unnecessary delays. The situation worsened during follow-up. When we called the store, a representative named "Shane" refused to provide his last name and failed to connect us with a manager after placing us on hold. On a subsequent call, we spoke again with Andy, (who was the rep. who waited on us when we were in the store), who declined to transfer us to the store manager, Mustafa, and also refused to provide last names. The tone throughout these interactions was dismissive and unprofessional. As a long-standing AT&T business partner, this level of service is unacceptable. We were treated with a lack of respect, given inaccurate information, and made to feel like our business did not matter. It appeared the staff had little interest in helping because the transaction may not have benefited them directly. We were told a store manager, (Mustafa Alwan=full name) would follow up to address the situation. As of this review, no one has contacted us. It has now been two weeks as of this post. Ultimately, the device was delivered later, confirming that the information provided in-store was incorrect all along. This experience falls far short of expectations for a corporate AT&T location. What should have taken less than a day to process and less than 30 minutes to complete took many days and hours. We are paid at $120-$175 an hour for our services. We will never get this wasted time and revenue back. Based on this interaction, we would hesitate to refer customers or partners to this store. In today's competitive mobility market, customer-focused service, professionalism, and product knowledge should be standard, not the exception. Unfortunately, this location failed on all fronts. If I could post less than 1 star, I would. I would post 0.

Very poor customer service, sell you insurance with promises of what it is. Not worth the…read moreinsurance had to pay out of pocket to get screen replaced which was told would be covered. It was a error by who sold us the insurance. Will switch carrier once contract is up.

It has been packed every time I've been to this store; however, the line seems to move quickly…read more Employees have always been friendly. When you arrive they have a greeter take your name and type it into a tablet that puts your name on the waiting list board. I'm not quite sure why they need to pay someone to do this? Perhaps they could do away with this position and lower their fees a bit!

If I could put a negative rating I would. They had 9 booths with only 3 filled with people during…read morethe busy time of day. Just wanted to turn in equipment which should be a few minute process. Watched other customers. It was taking a minimum of 30 minutes per person. I waited over 2 hours. Went to lunch, came back and was next in line and waited another 45 minutes. Employees seemed unfazed and don't care. A complete joke of an operation.

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

They had broken my laptop and still have never taken the time to own up to any of their mistakes.read more

My husband and I recently bought a tv at this location and the 2 people that helped us pick one out…read morewere super knowledgeable, and so nice! It made me leave feeling happy with the purchase. We had Geek Squad deliver and install the tv since it was 98 inches. Those guys were great too! Can't recommend any of the people that helped with this enough.

I haven't been in a Best Buy in a long time. We stopped to look at refrigerators. They have a…read moredecent selection. A lot of Samsung though. Prices were similar to other places without deals. The people working were nice. We opted to go elsewhere because they didn't have what we wanted. The store was clean and bright.

They will lie and offer specials either thaf don't exist or misrepresent them. I've had it happen…read moretwice. As soon as I can get away from ATT I will, and definitely never go back to this store. Buyer beware!

Relocating to Dayton, called store and spoke with very helpful person named Kam. She was crystal…read moreclear on the plans for high speed internet. Drove from New England directly to the store, met with Kam, reviewed same information and signed up for high speed access. She gave me a $150 gift card, waved installation fee and scheduled installation for the very next day! I couldn't believe how smooth and fast the transaction took! I highly recommend this location and Kam! Thank you Kam, my son is already loving the high speed service.