Drew is the best! I did not have an appointment. I was helped in a timely manner. Drew explained…read moreeverything to me......what he was doing and why he was doing it. Excellent service. I won't be going anywhere else.

Absolute amazing place helped transfer photos and get new phone for cheap price!!! Very fast very…read morekind gentleman

I dropped off my iPad on Saturday, October 4th, after speaking with Chad Robbins on the phone. He…read morewas polite when I arrived and explained that, due to my iPad's model, he would need to order parts and that it should be ready for pickup by Tuesday. I had no issue waiting until then. However, Tuesday (October 7th) came and I still hadn't received any update, so I called around 2:30 PM. Chad answered and initially told me there was no iPad matching my model in the store. Naturally, I became very concerned that my device had been misplaced or worse. After asking him to double-check, he admitted he had found it "hidden between drawers." He then told me he would need to overnight the parts to repair it which completely contradicted what I was told when I dropped it off. When I expressed my frustration, he repeatedly interrupted me and, despite apologizing, spoke to me in a condescending tone. He even said, "I'm going to break things down for you real slow so you can understand what I'm telling you here." As someone with a Master's degree, I found this extremely disrespectful and unnecessary , especially since my frustration was about the lack of communication, not confusion about the process. I told him I was not willing to wait another day and went to pick up my iPad, which was still shattered. The entire experience felt unprofessional and dismissive. I immediately went to IFIXandRepair, where the staff was courteous and began working on my device right away, and it should be done within a day. I rarely leave reviews, but I feel compelled to share my experience so others can avoid wasting their time and money. Lastly, I was told my iPad's password was required, which I found concerning since it shouldn't have been necessary for this type of repair. Given that he had my device for three days without even starting the work, I'm uneasy about the potential privacy implications as well.

I dropped my IPad off 5 days ago to get a screen repair. I was called and was told that my IPad…read morewould need additional work done to it. I went up the next day and I tried to ask some very important questions and the owner was extremely rude to me. He was very defensive when I asked to see my IPad. Every time I tried to ask a question he cut me off. He then walked away from me in the middle of my sentence and told me our conversation was over. All I was trying to do was get clarification on the additional work my IPad needed. I told him to go ahead and give me my IPad back. I did not want the service any longer. He refused to give me my IPad back. He told me to come back tomorrow and maybe I could have it back. I would not recommend this business! Horrible customer service!

The frustration with my smart phone was quickly resolved when I stopped in the Verizon store on E…read moreState Hwy in Palm Coast. Aimee Pierce was quick to resolve my issue while explaining the finer points of cell service and the SIM card. Professional and clearly knowledgeable, it was a pleasure to deal with her. Have no problem recommending this store and sales associate to current and new Verizon customers. Thanks Aimee,

Stopped by 5290 E State Highway 100 Palm Coast and was fortunate to have Aimee Pierce assist with…read moremy phone transition. She is very skilled and has the perfect personality for assisting with phone technology. I was very satisfied with her knowledge and assisting in transitioning to Verizon.

I had an issue with a new phone and it not working. I don't usually use the"Authorized Dealer's"…read moredue to bad experiences in the past. So, i came in to this location with some hesitation. I was greeted by a young lady as soon as i entered. I explained my issue. She understood and immediately went to work on this. She took her time to try and figure things out. The why and how this issue exists. We tried a bunch of things from reset to calling customer support. She did everything she could. We sat for over an hour. I had to leave and swap some sim cards to check if that was put into the wrong phone. (Other sim cards at home). This did not work either so as we discussed, i had to return to the store. Again, the sales person sat with me and finally figured something out. After over another hour plus, she finally got it all done. We got a phone and a tablet to both finally work correctly. I feel that this sales person went above and beyond for me, to get this done and done right. She really tried hard to help me and it was very much appreciated by me. I wish there was something that i could do for her. She had revived my faith in the "Authorized Dealer" stores. Thank you for that. I will be back and recommend this location to anyone in this area. These guys care.

Bait and Switch. Sign in the store advertising $30 Unlimited 5G monthly plan. When I asked the…read moresalesperson about it she said for Unlimited it is an additional $40 a month. I again pointed out the sign and asked "So the sign is incorrect?" Her response was "Do you have anymore questions for me?". It's obviously a Verzion scam and didn't want to give her a hard time, so just left. It just made me determined to get out of the ridiculous high price I am paying for Verzion

I brought in my iphone that was stuck on a bootloop (keep restarting), I gave him the iphone to fix…read moreit. He returned it with a broke screen, the problem is still an issue and then proceeds to charge me for his labor. He did not fix anything, I did not mind the broken screen but then to charge me for a service when you didn't fix the problem is ridiculous.

broke my phone on vacation, had to purchase a new unlocked phone, he had several to choose from and…read morehelped me get things going again. A+

This location is terrible. They NEVER answer the phone or call you back as their message says.read more

Friendly and knowledgeable staff. Great customer service. Store is always clean. When the line is…read morelong I wait because they always work thru it quickly. Kudos to each one of them

The gentleman who made my copies for the trade show was very friendly and helpful. Will go back…read moreagain.

Anthony and the whole team are excellent. Extremely helpful and I consider them to be a part of my…read morebusiness team! Can't say enough good things about these guys. I wish all my subcontractors were this great!