They were quick and professional. I walked it and 15…read moreminutes later walked out with a new battery installed in my iPhone. So speedy Incredible Highly recommend Phone Doc

Considerate service, just with a caveat. I came in asking for a camera lens protector and a…read moreprotective case. I couldn't find a case for my model but the offerings were nice, and the employee helped me out in finding what I needed. We had a bit of a misunderstanding in communication but he compensated it reasonably well. I have come here on the regular and will continue to do so when I am in-town.

These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

Kudos to Niko at this location!…read more I've been to two other T-Mobile locations in the past, which either had piss poor service (Buckhead) or didn't solve my issue and tried hard to push the credit card (Reynoldstown). Thankfully the third time was the charm! I needed to add a new phone line and home internet service, which I was bit nervous about since I've never dealt with T-Mobile for internet. I was even prepared to stick with Xfinity, if necessary. I arrived to this location which was at capacity but somehow only had to wait for about 5 minutes for assistance. Niko was kind, extremely knowledgeable and took care of everything in under 30 minutes. I had a million questions and he was an expert on it all. The kicker is that a person with me had chronic pain issues, so speed, efficiency and kindness was crucial that day. Anyhow, got home and plugged in the modem, which worked instantly just as advised. I also witnessed Niko jumping in to help a coworker in need. Definitely an amazing employee all around and I must give this experience a deserved 5 stars.

Located @ 1486 Scott Blvd Decatur, Georgia…read more I was welcomed by in the Agent upon entry into the store. However, he was the only Agent onsite and several customers had to wait to be served. Once I was finally serviced, all my questions were answered and I was assisted with T-Mobile accessories. Other than the long wait, I didn't have any additional complaints.

I was so relieved and pleased with the very helpful service by James at the Verizon store on…read moreBlackmon Drive in Decatur, GA.

Tried to contact my local store for help so I could speak to a human and no one picks up the phone:…read moreVerizon has nonexistent customer service. I have called multiple phone numbers and although I have been calling between the hours of 10am-11am Eastern time (it's Wednesday), your system is telling me I'm calling outside of business hours. Situation: added travel pass to my husband's phone, funds are gone in one day although I added enough to cover $12/day for a week - and yes we set it up correctly. I even called the international travel line which looped me back to an automated, unhelpful system, which told me to go back online and use the equally worthless chatbot. Unacceptable. I will be cancelling my service for my entire family. Your business is unreliable with 0 customer service and leaves travelers 'stranded'. This is not the first time this has happened. So lesson learned.

We went into the AT&T store to inquire about possibly changing our internet. Ari was the AT&T…read morerepresentative that helped us. After we changed out internet, he offered us an expired promotion to switch our mobile service. We paid off an iPhone with Xfinity of $691.67. He promised us the promotion of up to $800 if we paid off our device with another carrier and switched to AT&T. When we submitted all the required documents for the rewards VISA, it was denied because the promotion was over. We were lied to so he could get the commission on moving two mobile lines from Xfinity to AT&T. We have spent two weeks being tossed around like a hot potato from customer care, the rewards center, and even a in store manager. Everyone we encountered has lied to us. We spent $691.67 to pay off a promotion with Xfinity because of sales representative greed. BEWARE. Get everything in writing with both the employees signature and a manager signature. We got F**KED. No one at AT&T will honor what we were lied to in store.

Horrible customer service! Walked in - no one acknowledged me. After waiting for 10 mins, one of…read morethe customer service person came to ask what I want. You can tell from his body language that he has no intention to actually help you. After explaining , the guy relayed that message to his manager across the room. The woman manager started shouting at me from across the room in front of 3 sets of customers sitting there about how they cannot help me. Totally ridiculous n rude response! I just walked out. Don't go to that store.

Charged me $252 to fix my iPhone 14 Plus screen and camera. Had to come back twice in one day…read morebecause they decided to put an iPhone 15 screen on it that did not work properly. Told me the original screen was more expensive. Changed the screens and had to come back again because it was glitching. They charged me $50 for "three hour labor" but put my original cracked screen on in less than 15 minutes and 30 minutes to originally get it fixed. They are horrible.

From the owner: Very fast and professional service provided with certified technician read more

There are nice fast and friendly . I'll give updates later but my phone works better than ever !!!read more

From the owner: Mobile Phone Repair Shop Battery replacement…read moreButton repair Camera repair Charge port repair Microphone/speaker repair Power button repair Screen repair/replacement Iphone Samsung Lg Software problems Water damage repair Back glass repair iPad Screen Repair iPad Battery Repair Iphone disabled Android phone Screen Replacement

Fast and friendly, knowledgeable and reasonable cost. Computer tech, Aman, was terrific!read more

I had my first and worst experience with this store on 4/22/25 at the Lawrenceville Hwy location in…read moreGA. I brought in my fully functioning iPhone SE 2nd Gen with just a cracked screen. I was quoted about $110 for the repair and told everything would be fine unless I did high-quality photography. Their website even promises peace of mind and says devices are returned "back to normal." When I picked up my phone, I saw the speaker plug at the top was missing--something that was 100% there when I dropped it off. I mentioned it, and the girl at the help desk claimed it wasn't there. Being lied to like that was infuriating. The new screen also had a strong orange tint. I was told this was likely due to a low-quality screen--not Apple-certified. I was never told there were different screen types or options to choose from. I asked for the manager, Eddie. He claimed the missing plug wasn't important. That's false--it helps with waterproofing. I regularly shower with my phone, and without that plug, water and soap could ruin it. If I hadn't noticed, my phone could've been destroyed. The store claims to catch issues other places miss, but they didn't even acknowledge losing a part. Eddie offered to replace the plug and swap in another aftermarket screen, but not a real Apple one. If the orange tint remained, I'd have to pay another $100 for a genuine screen. I would've just bought a new phone if I knew that. I contacted corporate, but the owner refused to do anything. An employee even submitted a photo of my phone (after they lost the plug) claiming it was already missing! The entire experience felt shady. The cashier repeatedly asked for my passcode, which I refused to give. I even saw them ask for other customers' iCloud passwords out loud--total security risk. They gave me a screen protector that didn't fit my model and acted like that made up for everything. This was hands down the most unprofessional, frustrating service I've ever had. Do yourself a favor and go to a genuine Apple or Samsung store to get a device fixed and you will pay a little more, but you will have assurance and peace of mind that you will not be cheated and it will be fixed properly.