I am delighted that I finally was able to purchase a new phone on this day!…read more There were maybe 3-4 ppl that was in front of me. But the wait was only maybe 10-15mins. The associates did wear masks and kept respectful distances. They were friendly, able to multitask sufficiently and patiently answered all my concerns. My sales rep. Was Samantha. She was through with my initial meet to the end of the sale. I recommend her because she was the only one that helped. Shout out to the Store Manager listening and being supportive for both me and her. I will recommend this Tmobile because you are in and out in a reasonable time. Also they do actively listen to your concerns about your account. When I am on this side of town, I will stop by if I have any phone/account concerns. The only thing I wished they had were kiosks to pay your phone bill. Other than that Keep it up the Good Work Tmobile Store #9031!

Upgrade to an iPhone 11. The young men that work at these locations need to do better, I went to…read moretwo location and at both locations in Decatur I encountered young men acting as if we NEEDED them..... yes- we need you to do the job you are being paid to do, people spend their money with T-mobile and expect to be spoken to with respect. Young men being impatient and disrespectful.

WARNING - Internet 14 day free trial. Returned our modem on day two as our signal was horrible…read more Received a bill for $95.00. Called customer service and was told to pay the bill and then I would get a refund on the next billing cycle. Received a collection agency notice today after paying the bill.

This place has very BAD customer service! I have been there twice and its always the sales…read morerepresentative with BAD Attitude.

From the owner: Visit the T-Mobile store in Morrow and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 6735 Jonesboro Rd Ste G can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Though the air wasn't working, they had unit set up to help keep it cool. They where fully staffed…read morebut I do have to say the manger saved the day...Ken(I do believe). He knew how to work with a customer and still try and keep an eye on the door. The staff stayed focused on there customer and didn't give notice to those who entered. Everyone was kind though. I'm rooting for that young man Ken(I do believe) he helped me and knew his stuff, was very professional and nice.

I have been a customer with T-Mobile for years. The woman who is the female manger is cool and the…read moremale workers as well. However, when I went in there yesterday there was a female (who's name I didn't catch) that answered my question in such a rude and aggressive way. I was already walking towards the manger because I knew she would answer my question but this woman insisted on helping me and did so in a way where I will not return. It felt like she was taking her frustrations out on me when all I did was ask a simple question. This T-Mobile is the closest to my house but I will never go there again.

Customer service was up to par here and I loved the experience working with Jamie and Sabria!read more

They have NASTY attitudes here! When you walk in they alll look at each other like they talk in…read morecode always laughing at people and are very passive & dismissive when answering your questions

quavon is phenomenal!! he was a1 the entire time. he has an amazing rapport with people and that…read moregoes a long way with us. very knowledgeable of the products offered and diligently assisted me with the best phone to purchase for my son. quavon along with the store manager kodi made this experience one of the best ever. thank you guys so much. n. rue

I just changed from Verizon to T-Mobile & changed my iPhone to a 14 Pro so I can benefit from 5G…read morewhich on my review is best through TM. The service was exceptional (in Lake Forest ask for Enrique, he is knowledgeable, helpful & pleasant without being pushy). And the payment plan is as good as it gets; theoretically, it is fixed for life, something that I find hard to believe. My wife was also very happy with the service & her new i14.

We were enticed to drop by our local T-Mobile store with what seemed to be a great offer on…read moreSamsung's new phones. We explained to the "greeter" (exactly) what we were looking for -- I was hoping to move from my iPhone to a new Samsung Galaxy, and my wife was looking to upgrade/move up to a new model iPhone. We talked to the greeter, he said it was all quite "doable," and then he put us on a 30-45 minute wait list. Eventually, another T-Mobile staffer waved us to the back of the store, where he busted out a small yellow pad and pen, and he quickly ran through a list of fees, charges, etc., that we'd have to contend with (i.e.: fork over cash for...on the spot)...all things we weren't told of before we came down to the store, or when we met our first contact there who was showing us the phones. In short, it felt like we were being "run" by a used car salesman. I remember those days when you'd go into a dealership, shake hands with a salesman, and think you were going to be lucky if you escaped (later) with that hand intact. This was not a customer-friendly operation. The numbers were thrown at us in a rapid fire manner...when the sales guy finished throwing all the fees and balance-due figures at us, I was surprised he didn't try to charge us for undercoating and floor mats. To make matters worse, there was a Harman Kardon speaker about 2-3 feet from my head playing tribal guarachero (trival) that was blasting out at a decibel level just under that of a jet engine. I asked the staffer if he could turn it down a little so that we could have a conversation, he shrugged his shoulders and said, "Sorry...yeah, it's loud." He couldn't be bothered to ask someone else to turn it down, try to quiet it, or even unplug the device. We ended up leaving -- no purchases, trades or upgrades. The next time we look for/buy new phones, it won't be at this location.

The company told me my bill would be reasonable for me and then they started adding all these fees…read morewhich is outrageous to me so later on I might switch if the fees keep going up and not going down so I will see how it goes.

I went in today to exchange my phone that I bought Dec 30th in. The phone has had problems since I…read morebought it. Jazmine was somewhat helpful but I was really offended by Oliver(the mobile expert) who kept laughing and shaking his head at my concerns. I use my phone for business and take it very seriously but for some reason her thought it was funny. I prob won't go back to that T-Mobile location for any more serious manners. Luckily I came to the T-Mobile on Moreland and they were great and KIMBERLEY MICHAEL exchanged my phone with NO problems & MICHAEL was patient and helpful through the entire process

The absolute WORST TEAM EVER. I simply was following the directions on my text to pick up my phone…read moreand the black girl with the braids had the nastiest attitude saying it wasn't there and gave no progressive steps as to how I will know when the phone will arrive. I really think she stole the phone

Ran in quickly to buy two chargers. Greeted and helped right away. Got what we needed and we're in…read moreand out in less than 7 minutes.