Overall, this is a nice remodeled T Mobile location to check out. The employee I dealt with was very friendly and very knowledgable. It's been a bit of a hassle since t mobile bought out sprint, but the t mobile employees I've dealt with (including the one at this location) have really been wonderful in helping me navigate any issues that I've had. Check this place out if you need a new phone, service, etc. read more

This is such a great T-Mobile Store! The manager Krystina and the staff are always so welcoming and friendly! Their knowledge of Sprint and the merger was amazing and the store was very clean and welcoming. There was a little bit of a wait, but it was definitely worth it. Best store in the Encinitas area I will ever go to! read more

Alex and Gabriel at this location are awesome! Very helpful and kind. UPS lost my phone and every other t mobile location I went to was super unhelpful and dismissive. If it wasn't for Alex and Gabriel AT&T would've gained a new customer! read more

Been in Del Mar branch waiting for about 90 min . Just to ask questions, and they are short of staff read more

I went into the T-Mobile store in the Santa Fe Shopping Center, Encinitas, California. right before closing. The representative I spoke with was named Ana and she was exceptinal!!! She went way above and beyond what I would ever expect from a cell phone company employee. I also compliment T-Mobile on their cell phone Customer Service center. They have always promptly assisted me and provided me with solutions to my challenges. Because of Ana I will be a T-Mobile customer for life! I can't give Ana enough praise, she is a BLESSING! read more

GABRIEL went above and beyond the call of duty today to assist me with a trade- in situation. He was super helpful and courteous to me. I felt fortunate enough to have him assist me. Thank You. read more

Came into the 425 1/2 Santa Fe Dr, Encinitas, CA 92024 store on Saturday, Jan 8 2022 at 3:30 pm in order to purchase an iPhone 13. A sales rep named Daniel refused to sell me the phone unless I purchase an aftermarket screen protector and a phone case. When I said I don't want them he stated it is store policy to bundle the accessories and if I don't want them I must buy from an apple store. Left the store and drove up to the oceanside TMobile store where I purchased the phone without any problems. Reached out to the store franchisee by email and was ignored. read more

These people are pathetic- they really have no idea what they are doing. They gave my daughter the absolute run around and then the T-Mobile expert online filed a complaint about them and then it got worse. Daniel, Ana all unprofessional overpaid dolts read more

I am so lucky today, I met a very good and powerful manager who helped me solve my phone bill problem. He name is Mario ,if you have any phone bill problems please contact him read more

Guess no one is here it's 10:04am and there are even product cases on the floor. Smh. So I added a star because Dom was informational about me switching over from AT&T and I walked out with a new phone. But... the guy who helped me, took 2 1/2 hours to get me out. I was very late to work and my new phone wasn't working properly when I left. I had to also go back after work. A lovely lady helped me with DL apps and things because my iCloud didn't sync all my things and now at 7:44p I'm still having issues. So I'll be going to another store for additional help with my new phone. I was happy to have switched over but this whole thing has me so frustrated. read more

T-Mobile - Mobile Phones Near Me - Encinitas, California

Great service! Very patient and helpful especially the employee Abigail, would definitely go there again if in need of help!

Disappointing customer service. Purchased a new iPhone here and asked about assistance syncing/pairing my Apple Watch. I was told the watch was paired with my new phone and was ready to go. That was absolutely not the case; I was able to pair it myself however it took over an hour as I ran into issues. Would have been great to have support - or at the bare minimum honesty when the question was asked! I'd go elsewhere! read more

Stellar service from Thomas & sales associate. They helped me find the right phone accessories when I was in a tight spot & gave me all the info on the new sleek Galaxy S20 epic models. I highly recommend this location. Thanks again gentlemen. See you soon. read more

I've never written a review before until now. My wife, daughter and I walked in around 715/720 pm. We walked in and sat down as we patiently waited for our turn. No one the store has said anything to us yet not even a "hello". As time goes by we still patiently waiting for assistance, but it never came instead we get told that we had to go because the customers that they were already helping would take longer than expected and that at 8pm they had to close. I would understand if we walked in around the 8ish time but we still had plenty of time to be assisted. TO THE COTTON HAIR HAIR LADY (you now who you are) ABSOLUTELY RUDE AND SO MUCH ATTITUDE‼SHE NEEDS TO BE EVALUATED‼ it was 730pm and she was kicking my wife, my daughter, and myself out. God forbid you have to help more than one customer. I can't believe I'm going out of my way to do this but F@&$ that rude BIG B$&@?Hope she finds the light or learns to be nice. read more

Gabe is an angel sent from above. I went in to upgrade my iPhone 11 to the newest one and he helped me every step of the way. Super easy and fast! Thank you Gabe!!!! read more

Following the instructions on the mailer I got, I came into the store to return the signal booster. The representative, in a not-so-friendly manner, informed me that they cannot return the device for me. Why the contradiction from the written instructions?! Now that I've wasted enough time here, I've got to wait until Monday to drop the package at a UPS store. T-Mobile (and store workers), please get your act together. This experience really gives me pause to ever coming back to T-Mobile again. read more

If you ever need extrodinary service, this office is the place to go. Went to get a new phone and had an excellent experience from beginning to end. Thanks to Krystina and Ahmed !!! Made my whole experience easy, fun and with no problems. They went above and beyond and haven't had that experience before. Will always go back there if I need anything. Thanks so much, I really appreciate great service and really nice people. read more

I went into this TMobile location and was greeted by Brandon Shoemaker who was the store manager. I told him that I was not able to send/receive texts or calls from my business. He showed me the towers in my area that were being "modernized" and were to be up and running by November 10th. I told him that I had been dealing with this for several weeks and I was beyond frustrated. I also told him that I had looked into the "cellspot" for my location and I wanted to know how I could get one. He said that he would have one sent out to me and that I should have it within a day or two. I received it on the 2nd day and I set it up and I was able to send/receive texts and call within 2 hours. I can't express how much I appreciate all of his help. In fact from the very day that we switched from Verizon (16 yrs. of paying too much) we have been met with nothing but fantastic service. It doesn't matter which location we go to they all go out of their way to help you. Unlike Verizon (Carlsbad-Marron Rd. and Escondido-Nordahl Rd.) where it's like you are bothering them every time you go in. I just wish we had made the switch years ago. If you want to save money make the switch. read more

The little Mexican girl that works their is extremely rude and offers terrible service if any

Sayed the manager of this store is great, very helpful with my upgrade. Quick and easy other employee was also good.

I am very happy a T-mobile has opened up closer to our home, It is very convenient. Customer service is top notch even if you only go in on every Tuesday for a T-mobile Tuesday reward. The staff is always helpful and experienced. read more

Wonderful customer service here! Ahmed was the team member who helped me. You could tell he really cared and was so helpful and incredible!