The gentleman we spoke with didn't seem interested in helping us. My husband & I wanted to change. ELL service from AT&T but he just wasn't interested. We went to Verizon next and they were very helpful and knowledgable as to how to do this! read more

manager was very helpful. fabiola took great care of me and was very professional. i left qnother store that refused to cell me a phone because i wasnt adding a line. again, fabiola was very helpful and heard all my concerns. read more

Bought an iPhone from them. froze up couldn't find my receipt. refused to look up my purchase information because I no longer had service with them. Didn't learn my lesson. Bought a Samsung from them and when I tried to pay off the phone early they charged me for the extra months of service which I no longer wanted from them. Go somewhere else where they value your business instead of treating you like crap read more

Customer satisfaction is the name of the game in this location. Let's start with the fact that I knew the phone I wanted but couldn't remember the name...Eric to the rescue! Ohhh before I get too deep into this review the staff DID greet me upon walking into the establishment....ok onto my review now So as I mentioned before I knew the phone but messed up the name. Eric corrects me and we share a giggle about it, cause you know I'm just testing the staff to see if they really know their products or not (wink wink) and he passed the test! I asked a few questions about my soon to be new phone and he sold me on it. He also majorly upsold me, but it was definitely to my benefit and so it was cool, he showed me the numbers and it actually lowered my bill listening to him...so there's that awesomeness about Eric and him knowing his stuff! My son also needed an upgrade and again Eric to the rescue selling my son on a super badass upgrade to his not so great kinda crappy now phone lol. Eric had a ton of patience, a heart of gold, super sense of humor, great customer service skills, and a cool attitude. His only downfall is his bad vision lol but that's a lil joke for another day's review read more

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My sister is visiting from Georgia this week and wanted to upgrade her phone and upon coming into the store she was unsure of the phone and accessories. Eric was super patient with her questions and with my nephews as well. He answered everything with a smile, helped figure out the best deals for them and got them exactly what they needed the way they wanted it!! If I come visit this store request Eric!! read more

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God forbid you are a disabled veteran like myself and bring your Service dog in with you, they will do nothing but harrass you and belittle you. Worst service ever. FYI. Any card someone shows you stating there dog is a service dog is fake. There is no such thing as a card or anything for a legit service dog.. read more

We've gone a few times here to get help with our phones or get an upgrade and this one employee is always telling they can't help. We went early today and said no to us even though we went 2 hours before closing. Customer service is definitely 0/10 read more

After another store failed to fully set up our new phone, we visited this location and the staff here was EXCELLENT. They fixed the other store's mistake and had us on our way, working phone in hand, in less than 15 minutes. Highly recommend. read more

I usually don't ever come to this location but last month I was driving by that place after visiting my grandparents and decided to just stop on by to pay my phone bill. I quickly paid it then left so when this month rolled around my bill shot up $50! I went to the location I normally go to on Walnut and they told me that location added a line onto mine! What!? How? The lady should be fired!! If this is how they "make money" it's horrible. This location needs to be investigated. read more

I can't say enough about the customer service I received here.jose was incredibly kind to me when I was frustrated about not having a functioning phone and he told me to call customer care and I did and got a new phone sent to me. Also tommy was one of the best retail expriences I've ever had he was helpful, patient, and helped me transfer all of my stuff to my new phone. I highly recommend this location and when things look up for me financially they will gain even more business for me read more

This store is great. The atmosphere is fantastic. All the employees look very happy and are always laughing and getting along with each other. I've never had a bad experience at this store. I come in so much that the manager knows who I am and my "situation" I guess you could say lol. But yes I definitely recommend this T-Mobile to anyone and will always continue to shop at this location. Keep up the great work! read more

I'm somewhat satisfied with my experience this time. I usually would have to wait for 10 minutes or greater, but this time the rep was more than happy to assist me with my issues. I was overcharged and the manager informed me that she was sorry about the inconvenience and how I was misinformed. I told the lady I'd recommend all my followers to this location. read more