Everything! From the moment I walked in- I was treated like…read moreFamily. Conversation was clear, positive, UP-lifting...to sense a fair, reasonable assesment of my phone needs was refreshing- to say the least! God bless you greatly, Cliff!

Great experience! Fast professional service at a reasonable price! I would definitely use this…read moreservice again!

Phone was fixed yesterday, less than 24 hours later while trying to reposition a screen protector…read morethe ENTIRE screen came off. Clearly the screen was not properly secured while being "repaired". Business owner said this must be due to being dropped. In all my years of iPhones, all the drops, never, EVER had the entire screen came off. He also even mentioned the screws on it, which he CLEARLY DIDN'T SECURE PROPERLY. Will be filing a complaint on BBB and reviewing on EVERY platform. Refused to fix without paying another $150. SCAMMER. $250 wasted and phone

Horrendous service, they told me it'd be fixed in a day and when I came back in the next day the…read moreperson sitting there had no idea what I was talking about and couldn't find my phone. I had to search for it myself and found it on the floor.

I would like to send kudos to Priscilla. I visited the Lithia Springs location two weeks ago and…read morePriscilla was very professional and friendly. She helped my grandson switch his dead phone to a new phone which made him very happy! Priscilla is a great asset to this store. Thank you Priscilla for being so amazing!!!

I have been with Cricket Wireless for over 3 years now and I am so happy and satisfied with…read moreCricket. I switched from AT&T, their payments kept rising month after month. But with Cricket, I enjoy knowing what I pay month to month; plus I get an extra $5 off for auto-bill pay.

Izdine (Adam) Ouedraogo should receive an award for top customer service for 2026, Izdine serviced…read moremy sister and I early morning August and provided us with a full and thorough Apple I-Phone tutorial. His careful demonstration and explanation on how to use various functions of the phone helped us with being able to navigate the phone better than we previously had been using the phone. The master class that he presented to us was epic! We now know more than we expected and caught up with the 21st Century. Thanks for hiring a professional and well trained customer representative who know how to take care of seniors customers. Great service received! Janice and Jocelyn Johnson

I went to this location. There were two people being helped. I was ignored and it seemed like I was…read morean inconvenience I waited for 20 minutes and walked out. The two representatives said nothing. Drove over to another location. I was greeted. Put in the queue and asked what I needed. I'll never go back there again.

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Great service at a great price! Fixed a shattered iPad screen AND replaced the battery in 40…read moreminutes! Much less than other quotes from similar tech services. Highly recommended and I will be using them again! Thank you for the great repair service!