Brandei provided excellent customer service today. I came in needing to replace my phone and had…read moreless than an hour before I needed to be at work. She understood exactly what I needed, helped me find the newest phone that fit my budget, explained the protection plans without pressure, and showed me several ways to save money on my account. Knowledgeable, patient, and genuinely helpful. She answered all of my questions, helped make the transition from my old phone to my new one as smooth as possible, and got everything handled efficiently so I could get to work on time.

Do not go here. Brandei (sp) messed up all of our accounts. Got my internet cancelled. Phone lines…read morelost all old account perks. Complete waste of time and money

My father and I came to talk about our service, when we approached the building, there was 4-5…read morepeople with a t-mobile shirt, and one family of guests. When we approached the building and went inside, no one greeted us. I don't think it takes 4-5 T-Mobile members to handle one family. It was frustrating because we were pressed for time but the workers never gave us a look, and they sat away from us without asking us if we needed assistance. the age of the workers were so where between 20's and 30's. My impression I got that those people who were on the clock failed to live up to the T-Mobile expectations in terms of customer service. I am very dissatisfied. Young adults who showed laziness and not a good aptitude of customer service. We came in September 23, 2023, and no person in the shift showed us a warm welcoming. We stood in the building without proper instructions from the people on shift. It doesn't take 4-5 people to handle one guest. Also there backs were turned away from us, very rude

Great customer service. I've gone in twice while trying to determine the best time for me to…read moreupgrade my phone. Both associates that helped me took the time to break down the math and help me make the best choice for my new upgraded phone. Left as a very happy customer with ideal new phone for me!

"I am writing to provide a glowing review for your T-Mobile mobile expert, Olivia Depamphilis, who…read morehelped my son and I with my mobile service on 10/01/25. The entire experience was fantastic. She helped with an upgrade for my son and I and also a problem I had with the account. I was having a problem with my account being switched to business when it should have been a personal account, Olivia's expertise and professionalism were immediately apparent. She took the time to explain why that happened, patiently answer my questions, which made me feel confident and at ease. She upgraded us to the newest iphones and the process was very informative. I especially want to commend Olivia's for finding a creative solution for our problem and her positive attitude. She consistently went above and beyond to ensure we were satisfied. It's clear that she is a huge asset to your team. I will definitely be a returning customer because of this exceptional service. I recommend to anyone to go see Olivia Depamphilis at the T-Mobile store in Kennesaw, ga. Sincerely, Way R.

Tony is an amazing asset to this company. My account was with Sprint and had been created in such a…read moreway that representatives had trouble dealing with it everytime I called in. When T-mobile merged with Sprint, I attempted to migrate my account to a T-Mobile personal account at this same location a few months ago and spent 4 hours in the store. After all of that time, The lady ran into an error and could not complete the transaction. I came back to try again and found Tony. He was patient and extremely knowledgeable. After an hour if research (this is how complex my account was) he knew how he would correct it and migrate it over to T-Mobile. He explained the process as he went through it and did what he said he would. Tony even took it a step further and contacted customer service to finish the process weeks later. He has been in constant contact with me updating me on every aspect. I was looking at going to Verizon after dealing with the last representative. I had been with Sprint for 20 years and Tony provided me with the customer service I was used to.

Edwin was extremely knowledgeable and helpful in getting us new phones and helping to set them up…read more He explained all the new features and helped get us the accessories we needed. He also gave us tips on how to manage these changes with our billing.

Anessha is 1000000% helpful and knowledgeable. Blown away. Helped me fix all my issues with my…read moreaccounts and switching from tmobile

This place is awesome, very friendly environment. Love the energy and how willing they are to help…read moreand make sure you leave with what you came for happily. Zak is awesome and very helpful as well as tony the manager, very funny and lively while being professional. I highly recommend this business and service.

this place is a whole bunch of false advertisement. Drove 45 minutes from Covington Georgia to…read morecheck out. The phone was quoted. One price get there was quoted a whole Nother price and try to add on the extra $25. I would not recommend this place to nobody.

I've paid for Verizon wireless PREMIUM plans since 2007 (they only recognize 9 years)…read more since October of 2022 I've been being over charged on my bill. since November of 2022 I've spent almost 2000 hours on the phone and chatting with Verizon's customer service who has verified and agreed with my claim yet mysteriously dropped my calls or not been able to fix the problem until April of 2024. Almost $3000 over charged and the best they are willing to do is credit my vzw account. 100% refusal from the executive branch to give my money back. im aware they have the best service when it comes to cell phone service, but I'm reluctantly leaving the cell phone giant because the stress this has added to my life is way worse than dealing with mediocre cell phone service. my advice to new customers, leave before you have to deal with customer service. if you stay or chose VZW, every bill should be thoroughly gone thru and question all suspect charges. You get nothing but three years of being locked in contracts and no incentives for multiple lines. Run

Loved Jessica! She not only got me the phone and plan I wanted, she did it after hours and in 30…read moreminutes! Thank you Jessica and great job!

On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

All I have to say is that it is 7:40 and I went to the store that closes at 8 and all the doors are…read morelocked and no one is in the store. So I will not sign up for this provider.

I had the good fortune to be assisted by Miguel Tate in the Verizon store at 5001 Peachtree Blvd in…read moreChamblee GA on Wednesday, May 7. I had a serious coverage issue in the home where I am living temporarily. Miguel is the best customer service person I have ever had anywhere in my 73 years. He is knowledgeable and is an excellent communicator and is a superb customer advocate. He spent 3 hours with me as together we contacted Verizon technical support in an attempt to resolve the coverage issue. We were not able to get resolution as Verizon does not have the capability but I am so grateful that I had Miguel by my side throughout this frustrating few hours. He did a terrific job of explaining the situation and was persistent in speaking with any and everyone who could possibly help us. I very much appreciate his can-do attitude and persistence on my behalf. Congratulations of one outstanding employee.